hmv (UK) - Winchester Reviews 148

TrustScore 5 out of 5

4.9

Units 38 - 40, The Brooks, SO23 8QY Winchester, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Unfortunately I was not sent a ready to collect message until I had written to customer service and asked is my order ready. A day after customer service advised it was ready I had an email telling me... See more

Company replied

Rated 5 out of 5 stars

I called in to HMV Winchester. Mike was extremely helpful and I am surprised how interesting the shop is.

Company replied

Rated 5 out of 5 stars

It's good that I can wait a few days before collecting my purchase. Not always possible with certain other suppliers! Winchester shop is well stocked and the staff are very helpful. I also purchased t... See more

Company replied

Rated 5 out of 5 stars

I absolutely love hmv Wether it’s ordering online or in store I have lovely conversations with staff ,and overall have a brilliant experience

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Winchester

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • Units 38 - 40, The Brooks, SO23 8QY, Winchester, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

148 reviews

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1-star

Asks customers to review

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Rated 5 out of 5 stars

HMV WINCHESTER

I called in to HMV Winchester. Mike was extremely helpful and I am surprised how interesting the shop is.

June 21, 2026
Unprompted review
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hello Rodney

Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Wnchester store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!

Thanks for shopping with hmv, see you again soon :-)

Rated 5 out of 5 stars

I absolutely love hmv

I absolutely love hmv
Wether it’s ordering online or in store
I have lovely conversations with staff ,and overall have a brilliant experience

June 14, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Oscar

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great inshore staff..

June 13, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Jason

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Dennis

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great all round service

Friendly, helpful and informative staff. Quick delivery and good communication.

April 19, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Gary, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Always a cheerful welcome & great…

Always a cheerful welcome & great service at the Winchester store.

March 31, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi William

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Winchester store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

Good service very helpful staffhzB

Good service very helpful staff

March 17, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Customer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Jade Vinyl

Although it arrived a day late, there was no issues and my girlfriend seemed pleased with it.

February 27, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Kenny, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent service

Excellent service, ordered in the Winchester Shop and had it sent to the Southampton shop. Thank you HMV.

February 22, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Tim

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

INTENSO FLASH DRIVES

Ordered late Friday pm in Winchester store.Collected in store the following Thursday am .Kept informed by email of order progress throughout.All good.HMV did as promised.

January 31, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi there, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

All the staff in HMV are fantastic

All the staff in HMV are fantastic

January 30, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi MARK

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Good service in Shop

Good service in Shop. Quick collect. Email Updates

January 30, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Wyn

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very helpful staff.

January 28, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Susan, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Fast service

Fast service, albums all in good condition and well packaged

January 17, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Anthony

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

CD Winchester

Pleasant voice on phone enquiring about ordering CD. Ordered and was sent to Winchester HMV. Excellent

January 7, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi V.

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Your staff member in Winchester was…

Your staff member in Winchester was really helpful . And delivery was was prompt.

December 16, 2025
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Steven, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service as usual from the…

Great service as usual from the Winchester store.

January 7, 2026
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Paul, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 3 out of 5 stars

The assistant in the store was helpful-…

The assistant in the store was helpful- helping me to order online however I felt the online communication was a little slow
All worked out in the eventually, in the nick of time for a birthday present

December 31, 2025
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hello Jenny

Thanks for taking the time to leave us a 3 star review!

We hope to earn those last stars from you soon ;-)

Rated 5 out of 5 stars

Extremely helpful and knowledgeable…

Extremely helpful and knowledgeable staff.

December 22, 2025
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Svetlana

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Winchester store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

Good communication and the person that…

Good communication and the person that served me in store was very helpful and polite.

December 17, 2025
hmv (UK) - Winchester logo

Reply from hmv (UK) - Winchester

Hi Chris

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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