hmv (UK) - Wolverhampton Reviews 276

TrustScore 4.5 out of 5

4.7

8 The Gallery, Mander Square, WV1 3NJ Wolverhampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The disks were delivered to my local HMV. I had to produce my driving licence to prove who I was. But, the whole process went very smoothly. The staff have a lot of Anime knowledge and were quick... See more

Company replied

Rated 5 out of 5 stars

Staff helpful, polite, quick service if items are not instore staff will order them for you and get them delivered to your door step. Fantastic all round. JH. WOLVERHAMPTON.

Company replied

Rated 5 out of 5 stars

Initial store help in finding out if the item was available was very good. Staff even looked online. Although information relayed about the item was wrong especially after I went home and did some... See more

Company replied

Rated 3 out of 5 stars

I called in the HMV shop in Wolverhampton to buy the latest Beatles tripple album Anthology 4. There was three shop assistants at the counter, two serving and one on the computer dealing with enquirie... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Wolverhampton

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 8 The Gallery, Mander Square, WV1 3NJ, Wolverhampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

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Rated 5 out of 5 stars

Big thank you for my item came very…

Big thank you for my item came very fast and delivered you cannot go wrong with hmv either online or instore you will not be disappointed either online or instore 2 thumbs up 👍👍

February 19, 2026
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Harry, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Quality

Good location
Plenty of quality products
Resable prices
Very pleasant and helpful staff.
Definitely keep using this shop

January 30, 2026
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Reply from hmv (UK) - Wolverhampton

Hi Barry

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

It's always nice to visit the well run…

It's always nice to visit the well run Wolverhampton store as the staff are friendly and helpful.

January 29, 2026
Unprompted review
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Neil,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Friendly and helpful staff

If you can't find what you are looking for they will help you

January 18, 2026
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hello Robert

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Best hmv ever

Hmv wolverhampton was great its the first hmv that have helped order my goods unlike telford they just said they havnt got them great store

January 9, 2026
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Reply from hmv (UK) - Wolverhampton

Hello Mr

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Excellent service

Collected my order from Wolverhampton store. Young girl who served me was very friendly and polite and helpful

Would definitely recommend

January 4, 2026
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Lorraine

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Good customer service

Ordered online & had no problems at all. Kept in touch & confirmed when it was in store.
Collected & Grandson was well pleased with his xmas gift .
Good customer service all round.

January 4, 2026
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Ms Allum, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

All of my purchases arrived on time and…

All of my purchases arrived on time and in excellent condition. Any delays were advised prior to delivery.

December 27, 2025
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Reply from hmv (UK) - Wolverhampton

Hi Lin

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

The usual prompt dispatch & safe…

The usual prompt dispatch & safe arrival I've come to expect.

December 25, 2025
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Reply from hmv (UK) - Wolverhampton

Hi Tom

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 3 out of 5 stars

Lost two stars

Lost two stars, simple, pre-ordered a month before release date and didn’t get them on release day.
I did happen to pop in HMV in Wolverhampton and they had what I pre-ordered in store on the day of release but I didn’t get my copy until 4 days later.
Very Disappointing.

December 19, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Brett,

Thanks for getting in touch.

We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.

We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.

Rated 5 out of 5 stars

My parcel was going to be delivered…

My parcel was going to be delivered later than expected. HMV kept me updated on the delivery date which I appreciated. It arrived not too much later and in excellent condition

December 19, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Ann

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

Great staff extremely helpful and professional
Aways .Thank you

December 15, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hello Mrs

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 3 out of 5 stars

Buying a LP.

I called in the HMV shop in Wolverhampton to buy the latest Beatles tripple album Anthology 4. There was three shop assistants at the counter, two serving and one on the computer dealing with enquiries. I had an enquiry so did a number of customers behind me. I had to supply my email address, the assistant unfortunately spelt it wrong three times, embarrassing her and me. She told me she was dyslexic, I of course have no problem with that but wondered why she was on the computer not one of the other assistants, just a strange and frustrating decision.

December 8, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hello Mr Poole

Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.

So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.

Rated 2 out of 5 stars

States item is in stock and then isn’t…

States item is in stock and then isn’t and no time frame of when it will arrive and meant to be for Christmas present and ordered early November.

December 16, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Customer

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

Rated 5 out of 5 stars

I was looking for something very…

I was looking for something very specific that was out of stock yet the shop staff found virtually the only copy around and had it delivered a couple of days later.

December 13, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Mr

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Easy to navigate system easy and…

Easy to navigate system easy and helpful staff on collection.

December 10, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Andrew

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Good retail experience

Straight forward no hazzle and efficient. Knowledgeable and friendly staff

December 7, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hello Ann

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Easy ordering

Easy ordering, quick delivery, well packaged - definitely use the service again

December 3, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hello Jane

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

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