hmv (UK) - Wolverhampton Reviews 276

TrustScore 4.5 out of 5

4.7

8 The Gallery, Mander Square, WV1 3NJ Wolverhampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The disks were delivered to my local HMV. I had to produce my driving licence to prove who I was. But, the whole process went very smoothly. The staff have a lot of Anime knowledge and were quick... See more

Company replied

Rated 5 out of 5 stars

Staff helpful, polite, quick service if items are not instore staff will order them for you and get them delivered to your door step. Fantastic all round. JH. WOLVERHAMPTON.

Company replied

Rated 5 out of 5 stars

Initial store help in finding out if the item was available was very good. Staff even looked online. Although information relayed about the item was wrong especially after I went home and did some... See more

Company replied

Rated 3 out of 5 stars

I called in the HMV shop in Wolverhampton to buy the latest Beatles tripple album Anthology 4. There was three shop assistants at the counter, two serving and one on the computer dealing with enquirie... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Wolverhampton

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 8 The Gallery, Mander Square, WV1 3NJ, Wolverhampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

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Rated 5 out of 5 stars

Very Good Customer Service

Very Good Customer Service

December 1, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Antony

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great stock range

Items available to collect in store quite quickly
Good price and stock availability
Good communication

December 3, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Mr Hill

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very good friendly service

Very good friendly service

November 25, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Peter

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Excellent product (The Beatles of…

Excellent product (The Beatles of course)-carefully presented by friendly and courteous staff. I have been buying Beatles Albums (& singles,EPs etc) from HMV Wolverhampton for 54 years, since 1971 in fact--a life's experience indeed.

November 25, 2025
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Reply from hmv (UK) - Wolverhampton

Hi Nicholas

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 1 out of 5 stars

I've only received half of my order,

I've only received half of my order,
Still awaiting and email regarding the LP part of the order, I wise I never bothered with HMV!
I was expecting when handing my money over on pre sale that I'd receive my goods on time without problems, never again!

November 25, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi David,

Thanks for leaving us a review. 

So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

Rated 5 out of 5 stars

Review

The service was amazing . The staff were very nice and quick to help to get my order!

November 12, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Adriana

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Staff found cd I wanted.

Staff really helpful, found the cd I wanted,not long to wait to receive the cd, ready and waiting to pick item up really fast.

November 11, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Pauline

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

In store order

I ordered a dvd in store for an instore collection and the service was excellent and friendly.

November 5, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Stuart

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great Service at the Wolverhampton Store…

When the item I wanted was out of stock a member of staff kindly ordered it for me online. It's this sort of excellent service that keeps me shopping at HMV.

November 6, 2025
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Reply from hmv (UK) - Wolverhampton

Hi kieron

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Arrived

Thank you 5⭐️⭐️⭐️⭐️⭐️

October 16, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi MRS

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Colin

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Was good good service and came fast

Was good good service and came fast

September 28, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Graham

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Hmv has been a constant in my life from…

Hmv has been a constant in my life from childhood a little expensive at time's but always reliable. Never let me down in 50 years.

September 24, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hello robert

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 3 out of 5 stars

Don't preorder

Collection was nice and easy. Staff were friendly and helpful. My issue isn't with the store, it's with the company. If you preorder a CD, I generally expect it to be available for collection on the release date, not 3 days later. Otherwise what's the point. It's available on release date from other companies.

September 18, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Antony,

Thanks for getting in touch.

We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.

We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.

Rated 5 out of 5 stars

I absolutely love going to HMV I do…

I absolutely love going to HMV I do like getting my CDs from there also earphones Bluetooth also if there's anywhere on it to go I always get my CDs or DVDs from HMV also there's not a lot of 80s songs or 90 songs there then they need to be more

September 21, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Simmone

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very easy to order

Very easy to order, kept updated through the entire process. Easy to arrange where I wanted my parcel to be delivered and great staff when picking up

September 8, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi AMANDA

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Brilliant couldn't ask for more

Brilliant couldn't ask for more

September 7, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Darren

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

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