hmv (UK) - WolverhamptonReviews 

285
TrustScore 4.5 out of 5

4.7

8 The Gallery, Mander Square, WV1 3NJ Wolverhampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I purchase 2 DVDs regarding the insidious series. Having watched three of them for free on Tubi I was interested to see the remaining two. It was just as cheap to purchase DVDs as to buy a digital ver... See more

Company replied

Rated 5 out of 5 stars

Initial store help in finding out if the item was available was very good. Staff even looked online. Although information relayed about the item was wrong especially after I went home and did some... See more

Company replied

Rated 3 out of 5 stars

I called in the HMV shop in Wolverhampton to buy the latest Beatles tripple album Anthology 4. There was three shop assistants at the counter, two serving and one on the computer dealing with enquirie... See more

Company replied

Rated 5 out of 5 stars

Excellent service, always polite and helpful. They take time to find what I want.

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Wolverhampton

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 8 The Gallery, Mander Square, WV1 3NJ, Wolverhampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.7

All reviews

(285)

30,014 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Looking for a favourite dvd?

Looking for a dvd of your favourite show? Well head over to HMV and if it's available instore they'll find it for you. Not instore?, no problem if they can order it they will. Friendly, helpful staff and a variety of quality products.

May 22, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great staff and great service

I’ve always found the service in this branch to be both friendly and helpful which is why although it might be easier to shop online I will prefer to shop instore. You staff are always helpful and happy to offer the odd recommendation. Top store will continue to use.

May 21, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Paul

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Christian

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 1 out of 5 stars

Terrible customer service staff was rude

Terrible customer service staff was rude

May 9, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hello,

Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.

So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.

Rated 5 out of 5 stars

Service

Staff great service helped me with what I wanted

May 4, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Nigel

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

just the best

very good service

April 22, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Gareth

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Speed of service

Speed of service

March 11, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hello GLYN

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

I do like to support high street shops…

I do like to support high street shops and HMV is one of them.
I was able to obtain a long-lost BBC series, at a decent price and very quickly via click & collect at my local store. Very friendly reception at the store. Nicely done!

February 26, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Philip

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

My dvd

Very friendly staff & nothing is too much trouble for them

March 2, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Dawn

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wolverhampton store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Have used them several times,

February 28, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Sandra

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

How friendly the staff were and the…

How friendly the staff were and the help I received looking for my item. And the speed of the delivery

February 26, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

As always

As always, the staff.
Knowledgeable, and friendly.
Happy to help, but never pushy.
Perfect!

February 16, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Dustine

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Always friendly service when I visit my…

Always friendly service when I visit my local hmv store

February 8, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Simon

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wolverhampton store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 4 out of 5 stars

I stopped in recently to purchase a Bob…

I stopped in recently to purchase a Bob Dylan CD. Whilst at the till I had a chat with the till assistant and it was pleasant, but what I can't understand is that a carrier bag of some sort isn't offered. Unless of course you want to buy a tote bag for £5, surely a paper bag with a handle can be offered at a nominal fee. It really would make the experience a better one.

January 24, 2025
Unprompted review
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hello John

Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.

We do have carrier bags for sale in our stores, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.

Rated 5 out of 5 stars

3 for £66

Good customer service & communication

January 4, 2025
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Alison,

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Helpfull staff ..

December 27, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Barrie

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Hmv saved the day for me

Hmv saved the day for me ! Last minute CD present for my wife for christmas ordered online and ready to pick up from the store within 48 hours. Nowhere else online could do it quicker !

December 24, 2024
hmv (UK) - Wolverhampton logo

Reply from hmv (UK) - Wolverhampton

Hi Roger

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

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