Didn’t fancy risking delivery to door from experience of damage for other goods by post recently. So used hmv click and collect as was an LP gift. York store were very friendly and service great.
Company replied
Location
Switch location10A Coney Street, YO1 9NA York, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
HMV had an old series on DVD which I couldn't buy anywhere else. HMV website is easy to use and delivery was fast and efficient.
Company replied
I placed on order to be delivered to the store. It arrived within a couple of days. The staff promptly found my order upon collection. I have used this method on several occasions and never yet had a... See more
Company replied
Cheaper than a well-known ... marketplace, with an easier to access warranty should it prove necessary. But they're JBL which has been fine previously. Friendly, trouble-free collection from our local... See more
Company replied
Company details
About hmv (UK) - York
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
10A Coney Street, YO1 9NA, York, United Kingdom
4.6
Excellent
526 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HMV very useful for out of print series
HMV had an old series on DVD which I couldn't buy anywhere else. HMV website is easy to use and delivery was fast and efficient.
July 24, 2026
Reply from hmv (UK) - York
Hello jay_gemmin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
You delivered what you promised in time…
You delivered what you promised in time and quality.
July 20, 2026
Reply from hmv (UK) - York
Hi Brian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
ReviewTee shirt arrived unwrapped and all…
Tee shirt arrived unwrapped and all creased. Will not use HMV again
July 17, 2026
Reply from hmv (UK) - York
Hi Paul
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Excellent young lady so helpful
July 16, 2026
Reply from hmv (UK) - York
Hello customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
After two weeks no sign of a delivery
After two weeks no sign of a delivery, if I could give you zero I would.
July 13, 2026
Reply from hmv (UK) - York
Hi Keith
Thank you for taking the time to leave us a review. We are sorry to hear you have not received your dispatched order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reply from hmv (UK) - York
Hi Raymond
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Didn’t fancy risking delivery to door…
Didn’t fancy risking delivery to door from experience of damage for other goods by post recently. So used hmv click and collect as was an LP gift. York store were very friendly and service great.
July 12, 2026
Reply from hmv (UK) - York
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Service was excellent
July 9, 2026
Reply from hmv (UK) - York
Hi Eric
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery to store for collection
I placed on order to be delivered to the store. It arrived within a couple of days. The staff promptly found my order upon collection. I have used this method on several occasions and never yet had a problem.
July 10, 2026
Reply from hmv (UK) - York
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
What's not to like?
Ordering was easy, progress was swiftly notified, and collection was a doddle.
July 7, 2026
Reply from hmv (UK) - York
Hi Barbara
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very reliable service and delivery 👍
July 5, 2026
Reply from hmv (UK) - York
Hi NeilKirkpatrick
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Kevin in the York branch was very…
Kevin in the York branch was very helpful regarding a new CD not yet on the racks and I ordered that CD from HMV York on Saturday 20 June and it arrived on Tuesday 23rd, an excellent service, thank you
June 20, 2026
Reply from hmv (UK) - York
Hello Adrian
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our York store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Great service
June 27, 2026
Reply from hmv (UK) - York
Hi Andy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
ordered DVD in store
I ordered the DVD in store, the sales assistant was very helpful and explained how I would be notified when the item was ready to collect. Arrived on time great communication.
June 19, 2026
Reply from hmv (UK) - York
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
preordered the new Paul McCartney…
I preordered the new Paul McCartney album. Updated regularly updated and picked the album in store. Everyone was very helpful. A very pleasant experience.
May 30, 2026
Reply from hmv (UK) - York
Hi ANTHONY
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Arrived on schedule and well packaged
June 11, 2026
Reply from hmv (UK) - York
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD faulty
DVD faulty. Need to exchange. Post ok, service ok. Investigation into how to return item as bought on line.
June 4, 2026
Reply from hmv (UK) - York
Hi Alan
Thank you for taking the time to leave us a review. We are sorry to hear your item was faulty apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Very friendly and professional staff…
Very friendly and professional staff willing to help. Thx.
June 5, 2026
Reply from hmv (UK) - York
Hi Pawel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very happy with the service
The parcels came on time and I was having a happy with the service and thank you very much from Jason
June 2, 2026
Reply from hmv (UK) - York
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service at York
Very knowledgeable member of staff at the Coney Street store in York. I was able to order a vinyl that was not in stock. Arrived earlier than expected and I'm so happy with it.
May 23, 2026
Reply from hmv (UK) - York
Hi Zoe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.