Didn’t fancy risking delivery to door from experience of damage for other goods by post recently. So used hmv click and collect as was an LP gift. York store were very friendly and service great.
Company replied
Location
Switch location10A Coney Street, YO1 9NA York, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed on order to be delivered to the store. It arrived within a couple of days. The staff promptly found my order upon collection. I have used this method on several occasions and never yet had a... See more
Company replied
Cheaper than a well-known ... marketplace, with an easier to access warranty should it prove necessary. But they're JBL which has been fine previously. Friendly, trouble-free collection from our local... See more
Company replied
I ordered the DVD in store, the sales assistant was very helpful and explained how I would be notified when the item was ready to collect. Arrived on time great communication.
Company replied
Company details
About hmv (UK) - York
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
10A Coney Street, YO1 9NA, York, United Kingdom
4.7
Excellent
519 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Josh was very helpful in finding me…
Josh was very helpful in finding me what I wanted, knew his stuff too
January 13, 2026
Reply from hmv (UK) - York
Hello Leah,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great music singers have got
Great music singers have got. Thanks for that. Still waiting one music. And go through the ones have bought. If I see anything I want will buy. Because I trust you.
January 9, 2026
Reply from hmv (UK) - York
Hi Deborah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon 🙂
Reply from hmv (UK) - York
Hello Katie,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
great staff
December 18, 2025
Reply from hmv (UK) - York
Hi Jackie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered Christmas present
Out of stock item was ordered and despatched to my local store quickly. I was kept informed.
January 5, 2026
Reply from hmv (UK) - York
Hi Kate,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hello Kathleen,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Helpful and passionate staff!!
January 3, 2026
Reply from hmv (UK) - York
Hi Millie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great high street store
Great high street store
Excellent selection and choice
Fast delivery when ordering online
October 7, 2025
Reply from hmv (UK) - York
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
From visiting the shop in York
From visiting the shop in York. The staff were fantastic. A great choice of DVD. Brilliant store. Thankyou
December 31, 2025
Reply from hmv (UK) - York
Hi Susan
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our York store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hi Penny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - York
Hi susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service quick delivery would definetly use again
December 26, 2025
Reply from hmv (UK) - York
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very quick
Spot on with time ordered and delivered all.in time woop woop happy lady thnku hmv defo order from urselfs next time merry Xmas to u all x
December 24, 2025
Reply from hmv (UK) - York
Hi Miss
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Always excellent service from HMV
Always excellent service from HMV. Orders delivered timely.
December 20, 2025
Reply from hmv (UK) - York
Hi Robin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - York
Hi AARON
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered DVD before release date
Ordered DVD before release date. No charge made to credit card upon ordering. Collected in store on release date. Perfect condition
December 14, 2025
Reply from hmv (UK) - York
Hello Sally
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - York
Hi Deborah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre-order Service was as stated
Pre-order Service was as stated, from goods ordered to being kept upto date and finally delivered when said,
December 14, 2025
Reply from hmv (UK) - York
Hi Colin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered two lps
I ordered two lps. I know from your website they could be sent out separately.
I do think when you have sent out one you should send an email to say one has yet to be sent out.
There was nothing on my order to say this and with lots of orders going missing over Christmas, I was concerned that the second LP may have been stolen.
I like the fact you use Royal Mail as I feel they are the most reliable courier
December 14, 2025
Reply from hmv (UK) - York
Hi customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.