Didn’t fancy risking delivery to door from experience of damage for other goods by post recently. So used hmv click and collect as was an LP gift. York store were very friendly and service great.
Company replied
Location
Switch location10A Coney Street, YO1 9NA York, GB
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See what reviewers are saying
I placed on order to be delivered to the store. It arrived within a couple of days. The staff promptly found my order upon collection. I have used this method on several occasions and never yet had a... See more
Company replied
Cheaper than a well-known ... marketplace, with an easier to access warranty should it prove necessary. But they're JBL which has been fine previously. Friendly, trouble-free collection from our local... See more
Company replied
Serviced by 2 very friendly staff in York - always like a bit of old skool politeness and helpfulness. Delivery of my order was quicker than expected too, and much appreciated as I was going on holida... See more
Company replied
Company details
About hmv (UK) - York
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
10A Coney Street, YO1 9NA, York, United Kingdom
4.6
Excellent
524 reviews
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Reply from hmv (UK) - York
Hi Deborah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre-order Service was as stated
Pre-order Service was as stated, from goods ordered to being kept upto date and finally delivered when said,
December 14, 2025
Reply from hmv (UK) - York
Hi Colin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered two lps
I ordered two lps. I know from your website they could be sent out separately.
I do think when you have sent out one you should send an email to say one has yet to be sent out.
There was nothing on my order to say this and with lots of orders going missing over Christmas, I was concerned that the second LP may have been stolen.
I like the fact you use Royal Mail as I feel they are the most reliable courier
December 14, 2025
Reply from hmv (UK) - York
Hi customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - York
Hi Dylan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - York
Hi Stever
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Choose collect in store!
Ordered this record from nice guy in shop as they did not have it. Offered to collect in store or free home delivery. Chose home delivery. This was on the 27 November and I finally got it from Royal Mail on 12 December!
December 11, 2025
Reply from hmv (UK) - York
Hi Alex,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Reply from hmv (UK) - York
Hi Virginia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - York
Hi Mary
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kept informed about progress of order…
Kept informed about progress of order at this busy time. Delivered at the promised time.
December 6, 2025
Reply from hmv (UK) - York
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service throughout.
I placed a "click and collect" order online. The order was delivered promptly. Good communication throughout. Excellent service when I collected in store.
November 24, 2025
Reply from hmv (UK) - York
Hi June.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
We had a good experience with all the…
We had a good experience with all the staff at HMV York. They were all knowledgeable and helpful when dealing with our queries and orders.
November 25, 2025
Reply from hmv (UK) - York
Hello PAUL
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent easy on line and good postal…
Excellent easy on line and good postal service
November 23, 2025
Reply from hmv (UK) - York
Hi Geoffrey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff at HMV in York were very…
The staff at HMV in York were very friendly and answered all our questions. We were worried about how to get our purchase home on the train, the staff were so helpful, and arranged for it to be delivered. Very impressed, great customer service.
November 21, 2025
Reply from hmv (UK) - York
Hello Carolyn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Efficiency
November 22, 2025
Reply from hmv (UK) - York
Hi Dawn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hi Kimberley,
Thanks for leaving us a review. We are sorry to hear that your item was damaged, apologies for any disappointment caused. So that we can look into this fully and get you the best answer, please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - York
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Unable to pick up
Unable to pick up, so I gave my brother permission but he isn’t allowed to, likely won’t be able to collect my package before 2 weeks
November 19, 2025
Reply from hmv (UK) - York
Hi Finlay,
Thanks for leaving us a review.
We are sorry to hear that you will not be able to pick up your package and for any disappointment this may of caused.
Please be advised the order is held for 14 days. If you need to extend this, please Contact Us (https://support.hmv.com/hc/en-gb/requests/new) including your order number, and let us know when you can pick up your items.
We really appreciate your review and hope to hear from you soon.
Click and collect at local score
Click and collect at local score, easier to buy online and collect later than wait for delivery and maybe not be in when the postie turns up. Quick and simple and no P&P either!
November 15, 2025
Reply from hmv (UK) - York
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hi there!
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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