Didn’t fancy risking delivery to door from experience of damage for other goods by post recently. So used hmv click and collect as was an LP gift. York store were very friendly and service great.
Company replied
Location
Switch location10A Coney Street, YO1 9NA York, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
HMV had an old series on DVD which I couldn't buy anywhere else. HMV website is easy to use and delivery was fast and efficient.
Company replied
I placed on order to be delivered to the store. It arrived within a couple of days. The staff promptly found my order upon collection. I have used this method on several occasions and never yet had a... See more
Company replied
Cheaper than a well-known ... marketplace, with an easier to access warranty should it prove necessary. But they're JBL which has been fine previously. Friendly, trouble-free collection from our local... See more
Company replied
Company details
About hmv (UK) - York
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
10A Coney Street, YO1 9NA, York, United Kingdom
4.6
Excellent
526 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - York
Hello Mr.
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
CD pre-order
Ready for collection from the day of release, easy and hassle-free collection procedure and packaged safely with decent prices
August 8, 2025
Reply from hmv (UK) - York
Hi Madison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - York
Hi pointerbob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
You left the security tag on the bag I…
You left the security tag on the bag I bought and there's no hmv store close so had to take the bag in town then go ask in different stores if they could remove the tag which one store did after showing the receipt
July 20, 2025
Reply from hmv (UK) - York
Hi there, thanks for leaving a review. We're sorry to hear this and for any inconvenience caused as a result of this genuine human error.
We can see that a partial refund was processed for your express delivery as a gesture of goodwill for this circumstance, we are relieved however to hear that you were at least able to remove the tag.
Should you require any further assistance then please feel free to reach out to us.
Reply from hmv (UK) - York
Hi Kyaw
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - York
Hi Rachel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great value, local value-added. Friendly in-store service
Cheaper than a well-known ... marketplace, with an easier to access warranty should it prove necessary. But they're JBL which has been fine previously. Friendly, trouble-free collection from our local bricks and mortar HMV, supporting our high street. Wired headphones support our daughter's journey of vinyl discovery, and match the colour of her turntable. Which seems important.
July 14, 2025
Reply from hmv (UK) - York
Hello Mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - York
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff in store
Helpful staff in store, providing good advice and description of products available (vinyl turntables). Able to arrange home delivery at no extra cost.
July 9, 2025
Reply from hmv (UK) - York
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In general I am pretty happy with HMV
In general I am pretty happy with HMV. The product delivered matched the description and your staff are pretty knowledgeable.
There are one or two things to improve on though-firstly your shop in York looks pretty tired and run down- a bit of a refresh would make it look a bit nicer, some bright colours like lime green would be nice and stop it looking like a goth kids bedroom. A few windows/light would be nice. Also the CD was pretty expensive with the delvery fee added in and took a while to arrive. Also whenever I buy a CD in person there are never any medium sized plastic bags. Just massive huge ones that are ridiculously large.
Still I will happily give HMV or any other UK based retailer my money rather than Jeff Bezo's and his tax dodging firm. I feel like I speak for the entire UK when I say this- screw Jeff Bezo's and amazon. Long may HMV endure.
June 14, 2025
Reply from hmv (UK) - York
Hi customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time!!
Have a great day!
Great service
Ordering was easy, price was good, staff in the shop are always helpful and polite
July 2, 2025
Reply from hmv (UK) - York
Hi Malcolm
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - York
Hi Curtis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were very helpful and made my…
Staff were very helpful and made my purchase,easy.
June 29, 2025
Reply from hmv (UK) - York
Hi daniel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - York
Hi Oliver
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - York
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - York
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
great dvd and great service
June 13, 2025
Reply from hmv (UK) - York
Hi Derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - York
Hi Adrian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The item arrived on time and was really…
The item arrived on time and was really easy to order with no fuss very pleased with the ease of the order.
June 11, 2025
Reply from hmv (UK) - York
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick to get my orders and the service…
Quick to get my orders and the service was great, and my orders are mint
June 7, 2025
Reply from hmv (UK) - York
Hi Ewan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.