Hobbycraft Reviews 76,345

We have a giant box of crafts and just received a recall notice that the sand may contain asbestos. It seems highly negligent that this company would sell contaminated sand to be used by children. It also took them days to issue a recall notice even when they had been notified that the sand contained asbestos. We will not be shopping here again - profit should never be put above the health and safety of children.

I am beyond appalled that Hobbycraft sold a children’s product containing asbestos.

Because of this, my daughter and my nephews have been exposed inside our home during normal use of what was meant to be a safe, child-friendly craft product. That is a sentence I never expected to have to write.

Asbestos is a known carcinogen. It has been banned for decades. There is no grey area, no excuse, and no acceptable failure point that explains how this ends up in something marketed for children. The fact that this was only discovered after parents raised concerns makes it even more unforgivable.

A recall and refund do not undo the fear, anger, or sense of violation this has caused. Trust is everything when it comes to children’s products, and Hobbycraft has destroyed that trust completely.

I feel absolute disgust that a company of this size allowed something so dangerous into family homes. I will never shop at Hobbycraft again, and I would urge other parents to think very carefully before trusting this company with their children’s safety.

Absolutely disgusted that hobbycraft have found asbestos in the sand in their giant box of craft. Search hobby craft giant box of craft sand recall.
How on earth did asbestos get into children’s sand? A full investigation is required but will never happen. Will never shop here again.

It's rare to find the contents smashed from Hobbycraft, they are always well wrapped with brown fluffy papers and so far, so good with the photo frames. The paint arrived in good condition, they were aerosols. Packed into the little boxes they can only be transported in. I was very pleased with the order which arrived promptly.

Have ordered items previously without concern.
However staggered to read today that Asbestos has been found in children's toy activity.
As a terminally ill sufferer of Mesothelioma it's hard to believe children could have been exposed to this extremely aggressive and deadly cancer,at any age let alone young children
I don't want to use this store again.

Appalling handling of asbestos being found in the Hobbycraft Giant Box of Craft. No guidance on risk level or anything even close reassure on the matter. It makes me feel so sick that my 3 young girls have been playing with the affected sand. I will never purchase form Hobbycraft again and I hope anyone who reads this does the same.

Will never shop here again after just reading that the Giant Box of Craft contains asbestos. The company has hidden the recall information on their website. The Hobbycraft own product that has a recall is also currently still on sale on Amazon!

Disappointed that over a week ago I placed an order and it still hasn't arrived. Why would I want to order from Hobbycraft TV when delivery times are extremely long and communication is nonexistent. If I order directly from the Hobbycraft website I can get my delivery within a week with great communication. Also I'm not impressed that I have to have two logins, one for Hobbycraft TV and one for Hobbycraft directly. Why can I not use one login for both? This first experience has made me reluctant as to whether I would want to order from their TV package again.

"I am writing this to warn other parents. I recently discovered that the Giant Box of Craft I bought for my daughter contained traces of asbestos in the coloured sand vials.
A refund is not enough. This product was imported and sold in the UK despite containing a substance that has no safe exposure limit. As a parent, I am deeply concerned that my child was put at risk due to a lack of proper safety screening on cheap imports. Hobbycraft needs to take more responsibility for the products they source from overseas to ensure no other family has to deal with the fear of long-term health consequences." Never will I shop here again.
If your reading this Go to you MP and trade and standards report them. They should not get away with such disregard for the public.

I loved ordering from Hobbycraft. The website is easy to navigate and there's so much choice. Free delivery with a minimum order is always a bonus and there is a loyalty scheme too. I found many things on there that I struggled to locate elsewhere and it's so reassuring to purchase from a well-known retailer.

Products not safe for children, will never shop there again. See the Guardian article about them refusing to recall children’s play sand proven to contain asbestos.

I had purchased the Giant Box of Craft and have played with the sand many times with my toddler, only to find out asbestos has been found in some of the sand. The fact you didn't do a recall and I instead had to find out from the media means I will never ever shop with Hobbycraft again - truly evil corp behaviour!

I can't believe you wouldn't recall the asbestos play sand straight away, recall 1st test second, you don't take risks with Children's health. None of my family will ever shop with you again.

Ordered online for next day collection at store but product was not available next day. Fortunately I did not have to pay for whatever reason, otherwise would not have ordered anyway.
Update. Now Monday, ordered last Thursday for next day delivery. Still heard nothing!

Found what I wanted easily and lady on till very pleasant.
Does what it says on the tin

Staff are very polite and efficient and always go the extra mile.
My general experience with Hobbycraft, is that the items I order are usually available within two days at the latest.

It's an amazing shop with loads of choice,.. the only reason they lose a star is because I always spend way too much,.. more my fault than theirs, but hobbycraft is bad for my pocket cause I always get distracted and buy way more things! :P

Extremely disappointing experience at Hobbycraft Plymouth. I was told that only the manager could issue a refund, yet she was busy serving customers on the shop floor instead of delegating this to other staff. As a result, I waited 25 minutes for a simple refund.

When the manager eventually came to the checkout, I calmly explained that such a long wait was not acceptable. She reacted in a completely unprofessional manner — she became angry, raised her voice, refused to process the refund, and shouted at me as she walked away, telling me to leave the store.

This level of customer service and management behaviour is unacceptable. I will not be returning.

Took 6 days to answer my email to customer support. Online ordering service awful when it comes to delivery and updates.

The children's den is great! It's sturdy and can hold a couple of blankets. And good value for money. Well done Hobby Craft.