House of bespoke Furniture Reviews 

225
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality of the furniture, highlighting stylish modern designs, premium materials, and sturdy craftsmanship that consistently exceed expectations. People also appreciate the reliable delivery service, noting that orders arrive quickly and are managed by friendly, highly cooperative delivery drivers. Some people were dissatisfied with customer service, mentioning delayed responses, unhelpful communication, and frustrating difficulties when trying to resolve unexpected order issues. Additionally, a few reviewers reported receiving products with unexpected quality defects, missing assembly parts, or incorrect specifications requiring several delivery attempts.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality, comfort, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the comfortable furniture and... See more

Service

Consumers find service to be positive and highlight the helpful and efficient support received from staff... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that the process is generally smooth and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are quite pleased with the Amy Boucle Bed that we recently bought from Hob Furniture. The Beds silky boucle fabric lends a contemporary, warm vibe, and it looks stunning in our bedroom. The upholst... See more

Rated 5 out of 5 stars

After months of looking for unique bespoke furniture, we found HOB furniture, we did alot of research and was slightly nervous about the ordering, however after visiting their shop will were immed... See more

Rated 5 out of 5 stars

Very recently received our Charles cinema sofa. We absolutely love it! Made to measure with our preferred choice of fabric in lux velvet, looks very stylish and so comfortable to relax on with the fam... See more

Rated 5 out of 5 stars

I recently purchased a living room set from HOB Furniture, and I’m genuinely impressed by the quality and craftsmanship. Every piece feels solid, well-made, and designed with great attention to detail... See more


Company details

  1. Sofa Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store

Written by the company

We have the very best of cinema sofas, U shape sofas TV beds, luxury four poster beds and luxury beds on display. Nationwide delivery available Bespoke made to measure services available Interior design services available


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(225)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic store!

Fantastic store!! I’ve just taken delivery of my new sofa yesterday, it’s perfect!! The workmanship in the build is second to none and is made with top quality fabrics/materials, it looks amazing!! I couldn’t recommend this company enough to absolutely anyone and everyone!! If you’re looking for quality furniture, great customer service and affordable prices I wouldn’t, in fact I couldn’t shop anywhere else, ⭐️⭐️⭐️⭐️⭐️ five stars from me if I could fire them a 10 start rating I would!! Thanks for everything 🤜🤛

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company 🌟

Excellent company - lovely product and the service was second to none! Delivery and build was so smooth and the gents were a great representation of the company I would highly recommend! My little boy loves his new bed 🌟

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Best Quality in Furniture's in UK!!

I ordered our Dining Chairs -Valentino design with HOB Furniture's and they live up to ones expectations! The boxes might have holes due to moving and handling but all the dining chairs came with no scratches or damages..with the incomparable quality in the market. ALL THE BEST TO YOUR TEAM!!😍😍😍

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

We ordered our settee from HOB…

We ordered our settee from HOB furniture and is is absolutely stunning. Was made to out size and specifications. Turn aorund for delivery was as expected no delays. We even wanted more cushions but a different size which they send complimentary. Communication was fantastic throughout the whole experience.
Absolutely love our purchase ❤️

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality

We had an excellent service from the HOB team and their respective delivery / install company. From order through to the bed being delivered to our home, the team communicated well throughout and the end result is just perfect - great quality too :-)

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING

I just wanted to say I'm not one to leave reviews even though I read them and get put off please dont this company is
WOW WOW WOW I purchused the royal Surrey u shape it was beyond my expectations
I absolutely love it the staff are phenomenal
literally nothing was too much trouble from start to finish the man that delivered my sofa was also brilliant. Nothing was too much trouble Normally they dump and run. He couldn't be more helpful. Helped us unpack, the sofa set it up, checked over it and make sure we were happy The whole company went above and beyond to make sure our sofa purchase was 100% as it should be.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

The best in the business

The best in the business. Emma was very professional throughout my experience of purchasing my beds. Delivery on time, 3x beds perfect, I couldn’t fault them with anything. Already looking at ordering my dining table and chairs. 10/10 for me for my whole experience. Thank you

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a couple of beds from HOB…

Ordered a couple of beds from HOB Furniture, the Washington bed and Seattle bed- me and my partner just bought our first home. We were both so impressed with the whole experience we had with HOB furniture the service/delivery team was great, the quality is exceptional and we are both so happy with our purchases. Our house is starting to feel more like a home and HOB Furniture played a big part in that. Will defo order from them again, thank you! Highly recommend.

December 30, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello

We are really pleased to hear your happy with your recent purchase and the service received.

Happy new year, if you have any questions in the future please don’t hesitate to contact us

Rated 5 out of 5 stars

Whole experience.

From the start, browsing through the website, asking questions, finding my dream furniture and then getting it delivered. My whole experience with HOB furniture has been fantastic. Thank you. Highly recommend.

December 30, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello

Thank you for taking your time to leave us a review, we really pleased to here your happy with your new furniture

Rated 5 out of 5 stars

Christmas miracle

Everyone thought I was mad trying to get a new sofa only 2 weeks before Christmas but HOB Furniture were the ones to pull off my Christmas miracle. This sofa has been a dream of mine for a very long time and it’s perfect! They kept me updated and were very helpful when I asked any questions. I’ll be coming back for a bed next 😁 thanks again and Merry Christmas 🎄

December 24, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello

Thank you so much got your kind words, we are really pleased your happy, enjoy your new cinema sofa

Rated 5 out of 5 stars

Emma and Sophie were brilliant with…

Emma and Sophie were brilliant with their fast communication. As I was abroad during the process, they ensured I was happy every step of the way. The sofa arrived as described and the delivery was sooner than expected. I would definitely recommend HOB furniture and wouldn't hesitate to use them again!

December 1, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello
Lynette

Thank you so much for your review, we are so pleased to here your happy enjoy your new sofa and happy new year

Rated 5 out of 5 stars

Highly recommend

Highly recommend
Great customer service and product!

December 21, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello Maria,

Thank you so much for your Review, we are pleased to here your happy

Rated 5 out of 5 stars

From ordering to delivery

From ordering to delivery, I had a totally professional First class service. So happy with my corner sofa, it is absolutely stunning 🤩

December 14, 2024
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hi Coral,

Thank you for your review, we are so pleased to here your happy if you have any questions in the future please don’t hesitate to contact us

Rated 5 out of 5 stars

Exceptional Customer Service

I approached the idea of ordering a sofa online from an unfamiliar company with a great deal of caution. However, I am truly pleased that I took that step. The entire process has been exceptional from start to finish, and I highly recommend this company.

R Clarke

December 11, 2024
Rated 5 out of 5 stars

Great service

Great service, very pleased with our tv bed will be ordering again soon, fast delivery man and the communication was excellent.

December 6, 2024

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