House of bespoke Furniture Reviews 219

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the solid craftsmanship, premium materials, and stylish designs that often exceed expectations. Many people are also very satisfied with the delivery service, noting its speed, efficiency, and the helpfulness of the delivery teams. However, some customers have expressed significant dissatisfaction with the customer service, citing issues like delayed deliveries, incorrect orders, and a lack of responsiveness. A few other people also felt that the product received did not accurately match the images advertised online, leading to disappointment with the overall quality and appearance.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers are delighted with the quality and... See more

Quality

Customers consistently note positive experiences with quality, praising the furniture as beautiful, comfy,... See more

Service

Reviewers mention positive feedback about service, with many praising the efficient and helpful customer... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the delivery teams as... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers report positive experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are quite pleased with the Amy Boucle Bed that we recently bought from Hob Furniture. The Beds silky boucle fabric lends a contemporary, warm vibe, and it looks stunning in our bedroom. The upholst... See more

Rated 5 out of 5 stars

After months of looking for unique bespoke furniture, we found HOB furniture, we did alot of research and was slightly nervous about the ordering, however after visiting their shop will were immed... See more

Rated 5 out of 5 stars

Very recently received our Charles cinema sofa. We absolutely love it! Made to measure with our preferred choice of fabric in lux velvet, looks very stylish and so comfortable to relax on with the fam... See more

Rated 5 out of 5 stars

I recently purchased a living room set from HOB Furniture, and I’m genuinely impressed by the quality and craftsmanship. Every piece feels solid, well-made, and designed with great attention to detail... See more


Company details

  1. Sofa Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store

Written by the company

We have the very best of cinema sofas, U shape sofas TV beds, luxury four poster beds and luxury beds on display. Nationwide delivery available Bespoke made to measure services available Interior design services available


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

219 reviews

5-star
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1-star

Replied to 57% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I can not thank Emma at HOB Furniture…

I can not thank Emma at HOB Furniture enough for the amazing and efficient service… I am so in love with my new sofa . It’s beautiful and very comfy and my bed just is perfect.. thank you HOB furniture.. I will be back again for more x

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Recently purchased the Epping u shape…

Recently purchased the Epping u shape sofa and a marble chandelier, really impressed with both pieces, the level of service has been amazing, nothing was to difficult for Hob team, sofa is very comfortable and deep,pleased i made the plunge and ordered from here.

April 3, 2026
Rated 5 out of 5 stars

Great service and even better…

Great service and even better furniture! House of Bespoke furniture delivered a custom piece that blends perfectly with my home decor. The attention to detail and build quality is impressive.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Top top service

Recently ordered my cinema sofa combination from this company, which included cinema beds and a U SHAPE sofa, everything was customised in which I provided my own fabric, I must say I’m not one to leave reviews however have HOB deserve to have one left the service has been outstanding, They have been so helpful from the start of my enquiry 9 months ago to the delivery last week. Myself and my husband are so pleased with the quality of our new sofas, they are beautifully made and I’m over the moon that we found a company which would work with the fabric we provided them, will 100% be ordering the rest of our furniture from here

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Got to say such a big thanks to Emma…

Got to say such a big thanks to Emma she’s a wonder helped me pick such a nice sofa for my home matches the decor of my living room so well wouldn’t go anywhere else after the experience I’ve had, the best customer service and was there to advise me 24/7 thank you Emma will be back!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Absoutely wonderful responsive and…

Absoutely wonderful responsive and personal cusfomer service initially order samples and spoke to Emma who was a pleaure to deal with, talking through different options to suit my living area to updating me on the delivery of my new sofa. I the delivery time frame give was shorter than expected and the delivery process was very smooth.

The quality exceeded my expectations really happy and will be ordering again.

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

I have previously purchased a couple of…

I have previously purchased a couple of pieces furniture from HOB last year and I returned for a new U shape sofa, they offered a completely bespoke design and have been so helpful, like they were before.

Received my sofas on Thursday, same driver as before which was lovely he was great last time and as good this time.

Great service as usual and we love the new u shape sofa in our living room/ dining space

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible !!

This Company‘s customer service is absolutely terrible. I would avoid them and look anywhere else. They are rude and un helpful and bad mannered. You would think a company would bend over backwards if you’re spending £2000 plus on a sofa. AVOID !!!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

PORTLAND CINEMA SOFA

From the first point of contact HOB assisted me with colours, fabrics, made to measure details & everything inbetween. The could not have helped me anymore. They kept in touch with me whilst my sofa was being made & answered the MANY questions I had for them!
The delivery was great, the man was so so nice, he brought the sofa inside for us & also assembled it, he even took all the packaging away!!
We love our new sofa and would highly recommend HOB. We will definitely be returning customers!
#Thank #You #HOB 10/10 ⭐️

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for my new tv bed

Thank you for my new tv bed, really impressed with the quality of the bed and the tv lift mechanism, delivered within 2 weeks service was very professional and delivery drivers very helpful and careful with not hitting my walls, the after care team checked in with me this morning to check everything went smoothly which I thought was a lovely touch

Definitely recommend HOB for your luxury furniture pieces

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

great experience

great experience, really happy with our new sofas, great quality and great service, will definitely be ordering my beds soon, 5 star service

February 11, 2026
Unprompted review

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