House of bespoke Furniture Reviews 

I ordered a double bed including mattress, with some matching decoration. I got updated on each step and 100% recommend to everyone.

I order the sofa it very good quality and delivered on time and customer service is the best I will recommend my family and friends

I have previously purchased a couple of pieces furniture from HOB last year and I returned for a new U shape sofa, they offered a completely bespoke design and have been so helpful, like they were before.

Received my sofas on Thursday, same driver as before which was lovely he was great last time and as good this time.

Great service as usual and we love the new u shape sofa in our living room/ dining space

This Company‘s customer service is absolutely terrible. I would avoid them and look anywhere else. They are rude and un helpful and bad mannered. You would think a company would bend over backwards if you’re spending £2000 plus on a sofa. AVOID !!!

From the first point of contact HOB assisted me with colours, fabrics, made to measure details & everything inbetween. The could not have helped me anymore. They kept in touch with me whilst my sofa was being made & answered the MANY questions I had for them!
The delivery was great, the man was so so nice, he brought the sofa inside for us & also assembled it, he even took all the packaging away!!
We love our new sofa and would highly recommend HOB. We will definitely be returning customers!
#Thank #You #HOB 10/10 ⭐️

Thank you for my beautiful tv bed, really happy with the finished result.

Superb delivery guys and customer services has been great very informative with helping me make the right decision

Thank you for my new tv bed, really impressed with the quality of the bed and the tv lift mechanism, delivered within 2 weeks service was very professional and delivery drivers very helpful and careful with not hitting my walls, the after care team checked in with me this morning to check everything went smoothly which I thought was a lovely touch

Definitely recommend HOB for your luxury furniture pieces

great experience, really happy with our new sofas, great quality and great service, will definitely be ordering my beds soon, 5 star service

Great experience and great product, sofa looks great, thank you HOB team.

Love my new swan chesterfield cinema sofa, great colour and so spacious. Perfect for cosy film nights in this rubbish weather!

1 January 2026 We purchased the Portland cinema sofa, really pleased with the sofa looks beautiful and will certainly be ordering again soon, great service.

Incredible service from the team at HOB furniture. Emma was so helpful with aiding us making the correct decision for our home and helped us with measuring correctly, my sofa is 5 star quality and so was the service. They managed to get the sofa made within 2 weeks to me! You simply wouldn’t get that in any high street shop. Thank You so much. I am over the moon with everything.

Customers id : 411

Great service, thrilled with our new cinema sofa, opted for made to measure service, quick and professional delivery service I have no complaints, highly recommended.

Purchased washington 4 poster bed, really beautiful bed, best I have ever had, great service really happy with my bed.

Ordered my new sofas in January and they arrived yesterday, I’m really pleased with them the fabric is beautiful and they are very comfortable.
I must say I was slightly nervous ordering online after reading some Of the reviews but I can honestly say my experience has been very positive and the customer service has been professional and consistent

SCAM!!! AVOID AT ALL COSTS!!!
Purchase made in November, no item by February. No tracking, no contact. Avoiding WhatsApp and email. Phone line doesn’t pickup. Won’t refund. Claimed to have paid a refund and it didn’t turn up in 15 days. SCAM AND REPORTED TO ACTIONFRAUD!!!

Sofa delivered this Saturday brillaint service cheers guys.. would recommend great furniture all round..

I recently purchased a new bed and bedroom furniture from this company, and I couldn’t be more delighted with the entire experience. The quality of the furniture is absolutely fabulous — beautifully made, sturdy, and exactly what I was hoping for. The bed is incredibly comfortable and has completely transformed my bedroom.

The delivery service was just as impressive. It was prompt, efficient, and handled with great care, making the whole process smooth and stress-free from start to finish.

I would absolutely recommend this company to anyone looking for high-quality furniture and excellent service. I will certainly be using them again many times over!

I really wanted to ignore the small amount of bad reviews this company had , but they were right ! Sofa arrived eventually after myself contacting them regards to progress.
I politely asked if it could be delivered on a certain day due to starting a new job.
This is where I started to get rude, abhorrent replies , saying they will charge storage and they aren’t a storage unit and read the terms ( which i did and it states will do their best to accomadate ! That’s a joke ) and delivery states mon-sat .
I was constantly fobbed off with them saying we will check with couriers . a day was set and lo and behold it didn’t turn up . so I did a charge back after numerous rude messages saying that politeness will get me further and I’m not their only customer and we log everything when we have customers like you !! at one point then said ok we will put your order on hold and deal with the bank. Then they said couriers will deliver and your priority ! it was like some kind of ridiculous joke! I even made a comment about the bad reviews and got LOL back !!
I had never been rude until they started to mess me about and then I was a little curt .
I tried to call 6 times and no one answered .
The messages were shocking and clearly from different people , as I would get one polite one and then rude shocking ones ! I was gobsmacked ! They are a disgusting company to deal with and the sofa isn’t great or bespoke !! PLEASE AVOID ! I never complain but these people are horrible !