House of bespoke Furniture Reviews 

225
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality of the furniture, highlighting stylish modern designs, premium materials, and sturdy craftsmanship that consistently exceed expectations. People also appreciate the reliable delivery service, noting that orders arrive quickly and are managed by friendly, highly cooperative delivery drivers. Some people were dissatisfied with customer service, mentioning delayed responses, unhelpful communication, and frustrating difficulties when trying to resolve unexpected order issues. Additionally, a few reviewers reported receiving products with unexpected quality defects, missing assembly parts, or incorrect specifications requiring several delivery attempts.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality, comfort, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the comfortable furniture and... See more

Service

Consumers find service to be positive and highlight the helpful and efficient support received from staff... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that the process is generally smooth and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are quite pleased with the Amy Boucle Bed that we recently bought from Hob Furniture. The Beds silky boucle fabric lends a contemporary, warm vibe, and it looks stunning in our bedroom. The upholst... See more

Rated 5 out of 5 stars

After months of looking for unique bespoke furniture, we found HOB furniture, we did alot of research and was slightly nervous about the ordering, however after visiting their shop will were immed... See more

Rated 5 out of 5 stars

Very recently received our Charles cinema sofa. We absolutely love it! Made to measure with our preferred choice of fabric in lux velvet, looks very stylish and so comfortable to relax on with the fam... See more

Rated 5 out of 5 stars

I recently purchased a living room set from HOB Furniture, and I’m genuinely impressed by the quality and craftsmanship. Every piece feels solid, well-made, and designed with great attention to detail... See more


Company details

  1. Sofa Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store

Written by the company

We have the very best of cinema sofas, U shape sofas TV beds, luxury four poster beds and luxury beds on display. Nationwide delivery available Bespoke made to measure services available Interior design services available


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(225)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a 7x7 bed in September

I ordered a 7x7 bed in September and paid €2,997, expecting the bed to look like the photos advertised on the website. While the size of the bed is good and the mattress itself is fine, the overall product is extremely disappointing.

The bed I received looks nothing like the picture shown online. The advertised bed looks well-finished, structured, and high quality, whereas the actual bed looks poorly made, uneven, and cheap in comparison. The upholstery is badly finished, the sections don’t align properly, and the overall quality is nowhere near what you would expect for nearly €3,000.

For this price, I expected a premium product that matched the photos used to sell it. Instead, what arrived feels misleading and not worth the money at all. I would not recommend ordering based on the website images, as they do not accurately represent what you actually receive.

September 30, 2025
Rated 5 out of 5 stars

I have a couple of previous pieces of…

I have a couple of previous pieces of furniture from HOB furniture and always had a great experience, this time round I'm yet again really happy with my delivery, delivered on time, excellent efficient service would recommend to anyone looking for good quality pieces without any delivery or service concerns , they have always accommodated by delivery preferences

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

This is my second order with this…

This is my second order with this company and all I can say is what a great positive experience I’ve had. My 4 poster bed is absolutely gorgeous, I chose the Brussels linen and it compliments the bed perfectly, my previous order was cinema sofas which too were delivered perfectly and exceeded my expectations. My whole experience has been nothing but positive great unique products and great service.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful customer service was promised…

Dreadful customer service was promised a refund on order as was offered 10% after ringing to ask about sale told 10© then a few days later I rang to ask about the 20 % advertised they didn't want to know or help told me Monday 5th Jan they would cancel my order and refund my deposit still nothing 8 days later have emailed 3 times left two voice messages and guess what no reply or acknowledgement soo avoid this dreadful company having to dispute now with my credit card company

January 5, 2026
Unprompted review
House of bespoke  Furniture logo

Reply from House of bespoke Furniture

Hello,

Thank you for taking the time to share your feedback.

We would like to clarify that the 10% discount was offered as a gesture of goodwill. The item you ordered was already on sale and therefore was not eligible for the additional promotional discount being advertised at the time. This was clearly stated on our website and remains visible:

20% Off Sitewide | Use Code NEWYEAR20 | Not Applicable on Sale Items

Our team explained this to you in email correspondence.

We understand that you were dissatisfied with the advertised price, and while the item was already in production and a refund was not required, we nonetheless offered a full refund as a courtesy.

If the refund is not yet visible in your account, we kindly recommend contacting your bank, as processing times can vary depending on the financial institution.

Once again, we apologise that the pricing did not meet your expectation.

Rated 5 out of 5 stars

10 out of 10 for service

10 out of 10 for service, really pleased with my tv bed, was designed exactly to my specification, HOB were absolutely amazing with accommodating my request and I manufactured my dream bed.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Got the Washington king size bed with…

Got the Washington king size bed with the 1000 pocket mattress from Hob Furniture. Everything went smoothly from ordering to delivery. The guys who came to assemble it were great, and the bed looks fab!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

We are quite pleased with the Amy…

We are quite pleased with the Amy Boucle Bed that we recently bought from Hob Furniture. The Beds silky boucle fabric lends a contemporary, warm vibe, and it looks stunning in our bedroom. The upholstery is cozy but long-lasting, and the craftsmanship is sturdy and well-made. Everything came in good packaging, and assembly was simple. We had a wonderful night's sleep since the bed structure feels strong and supportive. All things considered, the Amy Boucle Bed is fashionable, cozy, and incredibly affordable. We would unquestionably suggest Hob Furniture to anybody searching for high-end furniture.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

We recently purchased the Cloud 9 Bed…

We recently purchased the Cloud 9 Bed from Hob Furniture and are very pleased with it. The bed is stylish, comfortable, and feels very sturdy. The design gives our bedroom a clean, modern look, and the quality exceeded our expectations. Highly recommended.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

This is my third purchase from HOB

This is my third purchase from HOB, really been impressed with their service and furniture over the past couple of years, this time found I got two new sofas for our cinema room, love them can’t wait until family come at Xmas for movie nights

Thanks again HOB will be in Contact soon

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

So happy with my recent purchase from…

So happy with my recent purchase from HOB furniture, I ordered two cinema sofas and my bed from Here, ladies were absolutely brilliant in helping us decide on the correct tines and fabrics for our room, they gave such a Personalised experience, particular thanks to Emma, who spent over 2 hours with me ensuring I had made the right decision, delivery was smooth and on time, the bed and sofas arrived exactly how I expected and I have no complaints.

10 out of 10 for service and communication will be ordering again in the near future

October 4, 2025
Rated 1 out of 5 stars

Abysmal Customer Service



Abysmal customer service! Avoid this company and avoid disappointment. The level of service received and the quality of workmanship displayed have been wholly unsatisfactory. The first delivery featured a bed upholstered in an entirely incorrect fabric. The second delivery, although in the correct fabric was shoddily put together and arrived without the required brackets. When I complained, the response from HOB “bed looks so much better in the other fabric” an entirely inappropriate and unprofessional comment.

In addition, the delivery team responsible for removing the initial item caused damage to my staircase. Although the second delivery team made commendable efforts to identify brackets that might be compatible.

It is evident that once payment has been secured, any commitment to customer service ends!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent value and Great Service...

I Love my new bedroom set from HOB Furniture. its sleek, modern, and built with quality materials that look and feel luxurious. The prices are very reasonable considering the level of quality. The staff was also super the process was stress free from selection to delivery.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you HOB excellent service

Thank you HOB excellent service, Purchases the oyster Oxford sofa from here, seen it advertised else where but more expensive, HOB were great from start to finish, quick delivery and very reliable customer service. Communicate throughout with myself, really happy with our sofas.

October 1, 2025
Rated 5 out of 5 stars

Hob Furniture has become my favorite…

Hob Furniture has become my favorite store for home furnishing. I bought a sofa and a couple of chairs, and they are both stylish and very comfortable. The materials feel premium and the finishing is top notch. I am so happy to finally find furniture that looks great and feels even better!

September 30, 2025
Rated 5 out of 5 stars

Superb cinema sofa

Very recently received our Charles cinema sofa. We absolutely love it! Made to measure with our preferred choice of fabric in lux velvet, looks very stylish and so comfortable to relax on with the family. Hob Furniture were very accommodating with our request, quick to respond to email enquiries and delivered by a very friendly and helpful man. Was exactly what we were looking for and has exceeded our expectations.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Quality and Elegant Designs

I recently purchased a living room set from HOB Furniture, and I’m genuinely impressed by the quality and craftsmanship. Every piece feels solid, well-made, and designed with great attention to detail. The elegant design perfectly complements my home, and I’ve received many compliments from guests. HOB Furniture truly combines durability with modern style a rare find these days.

September 28, 2025
Rated 5 out of 5 stars

What a lovely company to deal buy from

What a lovely company to deal buy from, my order arrived last Friday and ahed of schedule and the quality of my bed is just perfect the ordering process could not have been better with the really lovely helpful girl at the end of the phone. Thank you for giving really great service and being so helpful with your after care.

September 26, 2025
Rated 5 out of 5 stars

After months of looking for unique…

After months of looking for unique bespoke furniture, we found HOB furniture, we did alot of research and was slightly nervous about the ordering, however after visiting their shop will were immediately at ease.
We ordered the Monaco sofa and block tv bed.

Had a slight issue with the sofa however HOB when above and beyond to fix our issues and nothing was too much trouble for them.
Overall the experience was very positive and I’m really happy with both pieces of furniture

September 24, 2025

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