House of bespoke Furniture Reviews 

Really happy with my gorgeous new made to measure cinema u sofa, made very well, the attention to detail is perfect, delivery was made within 5 weeks. Was kept updated by the lovely lady in customer service, will be ordering my new bed very soon.

Im really happy with my new larnaca u shape sofa. Absolutely beautiful great quality and customer service team were really helpful

This is my second purchase from HOB furniture, on both occasions I received exceptional service and the quality of my both bed and sofas exceeded my expectations, really lovely polite ladies who have been most helpful in getting the right furniture for my home

thank you for my cinema sofa
arrived saturday and really happy with it
good customer service and in good condition

Great experience, very happy with the service received, I ordered my tv bed and fully buttoned chesterfield sofa, everything went smoothly and the customer service was excellent, lady from customer service called me after delivery to check I was happy and provided us with fabric cleaner free of charge, which was a lovely touch

Recently ordered a U-shape sofa from here- the customer service was excellent. They made sure I got everything I needed. They said delivery was in 2 weeks time and that's how it went. No issues with anything at all. Communication was key for them and very easy for me. Got notified on every step. Highly recommend.

Please do not buy any Sofa or item from this company.

The items they advertise are not what you receive, completely nothing like the items on their website. Item also arrived damaged and in a poor condition.

They try to be threatening when communicating about a refund and all they have is a terms and conditions which actually makes no difference under the consumer rights act.

They feel they can refuse a refund when by law there is a 14 day cooling off period no matter what item is purchased. They state it was a bespoke piece of furniture when clearly they have no understanding of the meaning or word Bespoke. We purchased an item that they advertised, with the colours they advertised to the sizes they advertised. Even if it was Bespoke which clearly wasn’t then the poor condition it arrived, damages all over still gives consumers the right to replace items, return and get a full refund. This option of refund clearly doesn’t apply to them! By writing Bespoke next to everything doesn’t mean it’s Bespoke.

They blatantly refusing a refund and offering to replace all damaged items which is clearly something we do not want due to the behaviour in their communication we will not accept.

They try using intimidation tactics by threatening legal actions for freedom of speech by updating people about their poor quality furniture and the poor customer service you get. Even saying the sent us the correct sofa when actually you look at the pictures of Sofa we got to the Larnaca they advertise is nothing alike and looks exactly like the Harlam they have. But no they adamant it’s the Larnaca and looks nothing of the sort.

Clearly this company have no understanding of British Regulations, on trading standards, consumer rights and also customer service.

The furniture is also supposed to have a fire tag and a unique batch number imprinted on the sofa which it clearly doesn’t and said they want to send me it in 48hrs. This is clearly unlawful under the Furniture and Furnishing regulations 1988. So this shows there is no QC control to check their furniture and shipped without proper checks.

We are liaising with multiple people and resources to resolve this as we will not be having any replacement and a full refund is required no matter what. Even with their threatening behaviour.

We’ve communicated with trading standards, our bank, another wholesaler about the fire tag and batch number, provided evidence to all and everyone says the same.

Warning ⚠️ to all customers. DO NOT BUY ANYTHING FROM HERE!!!

Please avoid this company at all costs

Recently bought an incredible cinema sofa, it was delivered incredibly fast and with great care and customer services was unbelieveable

I recently got a u-shape sofa with matching coffee table. I requested early delivery as I had a family function at home. It came with a slight issue but I contacted them and it was rectified so fast. The team was so kind and respectful, and they helped and made sure the problem was no more there. They made it happen just as I requested them. The best company for home furniture out here. I 100% recommend.

Purchased my Dior cinema sofa from HOB, this is my third purchase over the course of a year. Great service, great quality, professional and helpful customer service staff in their shop , the delivery team were also very helpful and friendly, really really happy with my furniture over the year and will be back next year when we start our sons room,

Ordered my sofa from here so happy with it and great customer service.

Some of the worst customer service I’ve ever received. I spent £1000 on a chandelier and £50 on shipping costs. After emailing Hob twice for an update on delivery timescales, they finally responded and told me I would receive the light in one months time (ridiculously lengthy given I had been charged £50 for delivery but fair enough). 6 weeks later and I hadn’t heard a thing from this company, despite emailing on two occasions for an update on the delivery as my electrician was booked in to fit the light. After I sent a third email politely requesting an update on timescales, I was refunded with no explanation as to why and my order cancelled. Despite asking why this has happened, I still haven’t received a response from Hob. More than frustrating, given that I’ve waited weeks without a light fitting and had to pay my electrician for their wasted time.
Do not ignore the negative reviews for this company. Their customer service is non existent other than them defensively responding to frustrated customer reviews to pass them off as either being rival companies or responding to say the customer is simply incorrect.
Hob, you really need to start listening to the poor customer feedback you’re receiving and change your ways of working as opposed to spending all of your time defending your appalling services.

Bought our new Superking Bed & King size bed complete with mattresses. Our new L Shape sofa & Dining room set from HOB furniture.
We are more than pleased to with the quality of each piece & the impeccable service from start to finish!
Thank you

I’m writing this review not out of frustration, but out of principle—so others don’t have to experience the same unacceptable service I did. Every single statement here is backed up by screenshots, receipts, and WhatsApp transcripts, which I will be sharing on Google (where image uploads are allowed), Instagram, and TikTok to expose the full extent of this company’s behaviour.

To be clear: I placed my order via Debenhams, not directly with HOB, and paid for a Superking bed. The issues began immediately with delivery. I received a vague text saying the bed was “ready and will be delivered on Saturday,” followed by: “We are still awaiting a time slot, as soon as we have it we’ll send it over to you.” That time slot never came.

Instead, without warning, the delivery team turned up after 6pm on a Saturday. My wife, who was not available to accept delivery, asked them via our video doorbell not to leave the bed and to return the next day. They completely ignored her, dumped a £1300 bed on our driveway, and ran off. No courtesy, no professionalism. Luckily, it wasn’t stolen or damaged—but it easily could have been.

When we carried the bed upstairs to our third-floor loft and unwrapped it AND HAD ASSEMBLED IT, we discovered they had delivered the wrong size—a King instead of the Superking we paid for.

I expected a quick fix. I had clear proof of the order, a receipt confirming the correct size, and images showing the incorrect item. But I was wrong. What followed was a masterclass in how NOT to treat a customer:

Debenhams, to their credit, have remained polite (albeit slow to respond), acting as the middleman and acknowledging that the issue is under investigation.

HOB, however, were rude, evasive, and condescending from the start. They denied any wrongdoing, falsely claimed I ordered the wrong bed, accused my wife of being rude to their delivery driver, and refused to acknowledge the lack of a proper time slot.

Even when faced with undeniable evidence, they refused to exchange the bed, offering only a refund—but only after I disassembled and returned the entire item downstairs myself for them to collect. No offer of goodwill. No apology. Not even basic decency.

I requested they exchange and at least assemble the correct bed free of charge as a goodwill gesture if I reordered. Again, flat refusal. When I stood my ground and continued asking for what I was rightfully owed, they became increasingly aggressive—accusing me of being rude, threatening to ban me from future orders, and eventually blocking me on WhatsApp mid-discussion.

So here we are. I paid for a Superking bed. I received the wrong item. I was lied to, dismissed, and treated with contempt.

If this is how HOB treat paying customers when things go wrong, imagine how they’ll treat you. I strongly urge anyone considering them to look elsewhere. Customer service is non-existent, accountability is avoided at all costs, and once they have your money, they couldn’t care less.

Please search for the supporting screenshots and transcripts on Google, Instagram, or TikTok—make up your own mind. But for your own sake, steer well clear of HOB.

*** To add since the company have replied and continue to lie. I have also left a google review where people can see my receipt for the SUPERKING bed that was ordered. I have also posted a screenshot showing there was no confirmation time on the delivery that was sent. I asked for a goodwill gesture of you assembly the CORRECT SIZE BED instead of simply refunding the bed you sent in error. I never once asked for a free upgrade because I have already paid for a SUPERKING bed! I mentioned tagging you on our home renovation page as an incentive to you for sorting this issue out swiftly to which you did offer me an extra 10% discount code which was less than the 15% blue light code I used with Debenhams. You continue to lie, I have rights in the UK as consumer and I will be exercising those rights and escalating to Retail ADR and the Home Improvement and Furniture Ombudsman if necessary. I have the right to reject your offer of a refund as this does not take into account the time and effort spent on taking product up to the 3rd floor in my home assembly and the subsequent dissembling and bringing back down for collection. All I have ever asked for is the product that I paid for and you have treated me like this and continue to lie! Shame on you! You unfortunately tried to bully the wrong customer and this will not be the last you hear from me.

Final Update*
I wont go back and forward we and the world now knows the truth. I am entitled to a blue light discount my wife does have a home insp page with thousands of followers and millions of video views and I have left a review on both google pages and fbook with evidence and you havw declined to comment so far because your lies are exposed.

I was delighted to receive my round bed at an earlier hour than scheduled, as I had been eagerly anticipating its arrival. The delivery team communicated promptly and courteously, confirming that an earlier delivery would be convenient for me, which I greatly appreciated.

The bed was crafted exactly to my specifications—its quality, size, and overall finish have exceeded my expectations. Although tracking wasn’t available, the updates and confirmations via WhatsApp provided reassurance and a smooth experience.

I’m thoroughly impressed with the bed—it’s spacious, exceptionally well-made, and truly everything I hoped for. Everyone involved, from production to delivery and customer service, was professional and polite throughout the entire process.

Thank you HOB Furniture!

Rude Customer Service.

Haven't ordered yet a bed with them and I doubt I will. Considering they charge £000s for beds and offer bespoke beds, on asking for a few of quotes to ensure we get what we are after given the cost, I order some fabric samples. Once we selected our fabric and colour it came with a flyer saying we offer 10% off using x code. I went back to their whatsapp chat (no name given for advisor) and was ready to order. I questioned the discount code and was told that no discounts are offered on bespoke beds (only change from website was headboard height and wooden frame finish which their website says is an option), and that its clear on the terms and conditions on the website. I double checked this on the website (no mention of this - I have downloaded their terms incase they now change it) and on questioning this that their terms say otherwise but I am ready to proceed I was advised "I would recommend you purchase elsewhere" and chat terminated with "We will close this entity down".

Seeing the level of customer service before a purchase on a company that considers themselves as a "bespoke and premium bed manufacturer" the level of service is extremely low and I dread the service you would receive having made a purchase and if there is anything wrong. This aligns with the other reviews marked with 1-star. If you can't offer a premium service, stop trying to be a premium supplier. I cannot attached screenshots of their whatsapp chats or terms of service (happy to provide any evidence as needed) but take caution with any purchase or advice from them as they will fob you off. Should be renamed to "FOB Furniture" as aligns with the attitude.

REPLY TO RESPONSE:
1st class customer service is something you don't provide. to rate the customer service I would rate it 1 out of 100. Yes a few quotes were obtained before making a selection from a company pretending to be "premium" but poor class service and would not recommend. Any customer purchasing a "premium" product is entitled to a couple of quotes. ALL PURCHASERS: be aware that their terms and conditions change when a mistake is pointed out. I have downloaded a copy of the terms which did not include the reference the cs team below has responded with. Simply questioning their terms makes me a difficult customer only goes to show the lack of professionalism and trust you will receive from FOB Furniture. Ensure you download the terms as I have so these aren't changed again in their benefit when they inevitably go wrong as they have done so this time. Again before I was told the chat will be shut down I advised that I am happy to proceed and place the order and also advised that I was looking to verify the discount element as left hand and right hand don't align here. Simply questioning promotions advised by the Client will result in rude responses and attitude.

FURTHER RESPONSE: On raising a truthful trustpilot review I had further abusive whatsapp messages and threats from the supplier before being blocked. They also promised it ensure my personal data would be used and distributed amongst its network (in writing) to try and blacklist all information. GDPR complaint to be raised and action to be taken.

A great experience dealing with Emma who helped us tremendously with our enquiry.
She went over and above our usual expectations when asking for help and advice.

I received my cinema sofa yesterday. It is fantastic, and I’m very happy.

I’ll start from the top, ordered a sofa in October, the shipment missed the first delivery naturally I was upset as was without a sofa, anyway would be on the next delivery only to be told that the one left in stock has water damage, I had searched for around 3 months for the perfect sofa and this was it, so they offered me a refund which I didn’t want because I loved the sofa so they offered me a temp one for 4 weeks whilst another was made and on many occasions I have said thank you for this as I know they didn’t have to do that. Contacted them again after 4 weeks as they didn’t contact me to be told it would now be in the new year, when I asked when someone was going to tell me they blanked me. I then contacted them in the new year, once again nothing, 4 days nothing, then replied with 5 words “not available for 3 months” that’s it and then went on to ignore me only to tell me that they will only contact me via email as I was rude, when I was talking to a lady on the phone about my delivery she was so rude to me and I then told her as a paying customer I didn’t like her tone if that was me being rude then so be it, never have I felt so upset towards anyone after handing over £1700 for my new sofa. Anyway, we are now on 9th May, guess what I still haven’t got MY sofa, I have called endlessly surprise no one picks up, I have sent endless what’s app messages to be ignored and I have sent 27 emails in the past month as they requested I contact them by email only and still nothing. I am
At my wits end now. I have never ever been treated so bad in my entire life as a paying customer. So now I’m having no option than to take This matter further as I am still without the product I ordered after 6 months. I have reviewed some reviews that aren’t so great and it does seem that this lady can be rude to certain customers which is a real shame as their products in general seem lovely. All I want is what I paid for is that so much to ask? To be consistently ignored for weeks is very upsetting for my mental wellbeing. No one likes to be put in a position where they are owed something and have no idea when they are due the product they have paid for it’s not like it was £17 it was £1700 we handed over I deserve a better service than to be ignored. Oh and they won’t let me tag them on Instagram as I’m presuming they don’t want the bad press. The simple answer would be to have a better customer service. Now I finally outed this company on social media they now respond telling me I agreed to have the sofa in a different colour, I have proof in messages that she was delivering me the temp sofa. As she wil write and say this and it’s all lies. Such a shame she is escalating this situation. I can’t wait to hear all the lies when she replies. Really is sickening that people treat humans like this. She’s messaging me privately now telling me she will not deliver any other sofa to me, and thank you for the new followers. This is what kind of person I’m dealing with.

I didn’t even visit a store I just purchased the sofa via the website and what can I say ! It has exceeded my expectations in quality and style . The fabric is so so soft and luxurious . Took me ages to find a sofa big enough for a large room and this has not disappointed ! Even added on cuddle chair at short notice . Hobb beats any high street retailers by miles