Holiday-Velvet 

It was my first time booking through this site. I had originally booked an apartment in Rio but, by the time of the arriving date, the owner decided to cancel the reserve due to unspecified reason. The Holiday-Velvet team solved this matter, giving me a much better apartment in the same neighborhood for the same price. No complaint at all with this company!

Had a bit of trouble finding the place at first but that's all part of the fun. We stayed in the Lange Apartment, which was easily accessible and easy to get to by tram, bike or walking. There were 6 of us (all early 20's) and the apartment had everything that 6 adults would need for a short break. We were provided with towels and sheets, had enough cutlery/plates/cups for 5 days; there was a dishwasher so they stayed clean at all times. We were worried about bedrooms because on some websites for the same apartment, some we're saying 3 bedrooms and some said 2, luckily there were 3; not that it would matter, the couches were huge and comfortable. Had everything it said it would and every one of us loved the place.

One minor setback though; You can smoke in the apartment, after all that was one of the reasons we picked the place because we were all smokers and had a hard time finding a nice affordable smoking apartment. If you go here to smoke then PLEASE open the windows or face the chapping of the front door with the annoyed Dutch man standing behind it.. We apologised though and they understood. Just open ALL the windows an put the extractor fan on, they can't complain!

Overall it definitely made the experience a whole lot better and safer. A lovely apartment and I can't wait to go back!

Accommodation was of a high standard and met all my requirements - central, good value for money (relative to hotels), access to key services (wifi, local rep for queries) and availability of some extra features (access to a pool/gym/sundeck, laundry). Small misunderstandings over outstanding balance to be paid on arrival were quickly addressed and resolved.

Holiday velvet were great! Huge range of properties and were very easy to book and confirm once we made our choice.
Upon arrival we were greeted by a holiday velvet rep who helped us check in to the property, show us around the property and how to use the appliances.
So easy, so professional and will be using them again!!

Having stayed in candolim many times the studio is in a quieter end part of Santana hotel with pleasant gardens & swimming pools
The only negative comment I would give is there is no cleaning or change of linen included we did however manage to sort out clean linen every few days but we kept the studio clean ourselves .
It is also advisable to take a padlock for the front door
The agent looking after the property was most helpful & always contactable I would return to this accommodation

The apartment we stayed at was great, really good value for money, nice and clean and in a nice location. No problems picking up the keys and no problems receiving my security deposit back!

Thanks

The appartment is great and location nice, but Holiday-Velvet seemed somewhat disorganized. We arrivedat the office at 3 o'clock but could go to the appartment only at 7. Not a good reception after a 12 hour flight. The dishes were poorly washed and the corners and under the heating seemed not to have been cleaned for a long time. The linen weren't ironed, what causes a bad impression (were they really washed?).
Worst of all, we didn't have Internet access, although we paid for it. We complained (in person, at the office) twice, but the problem wasn't solved.
Despite the good appartment, the services offered were not satisfatory.

Would recommend holiday velvet to everyone. Found same apartment on another site 70 Euro more expensive. Had a great one on one experience getting tips and advice on choosing the right accommodation for me. Accommodation was amazing even better than we imagined. 100% happy.

This apartment was excellent. It was huge - we have 2 young kids and all 4 of us had plenty of indoor space when we needed to relax after sightseeing. We really enjoyed the apartment's private garden plus the common garden for the building -we were there in October. Location was great - Billa under 10 min walk, the market another 5 min from there and great places to eat or get gelato within a few minutes. The check-in and check-out office is very close by. Taking a shower is a bit of a challenge as the drain cannot keep up with the water flow and the shower doors allow the water to flow underneath so we found ourselves being very quick. I hope they get a squeege or something to help keep the water under control and reduce wear and tear on the towels.The sights were all close enough for walking. My husband and I are runners and enjoyed morning runs toward the bus station and then around on the pathway following the water. We would definitely recommend this apartment to other families.

If you rate this accommodation solely on the actual apartment then it was a nice stay, good location and reasonable price for Miami, however missing a few basic supplies that you expect in an apartment (i.e. wine glasses, TV remote that works, plus amenities such as the pool was not operational and we were never advised prior to arrival). Yet to rate this apartment I have to consider the entire stay and based on that would not be able to recommend it unless you had no problem waiting around for hours at check-in and check-out. The apartment itself is in a residential block with no reception, so the ‘landlord’ will need to meet you at the property to hand over the keys and allow access to the car park, this is the same process for check-out which you need to meet them to obtain your key deposit ($100). If they improve their services and actually consider basic customer service by calling if they are running late, it may be acceptable, but they do not.

I booked fairly last minute an apartment in Cape Town with James at Holiday Velvet. I found the service provided to be very good, with James being around to help and manage the process over the weekend as well.

Accomodation for 9 can be tricky! I chose the Dorsodura Garden apartment from the flip key site and wasn't disappointed. It was convenient to everything and strolling the area gave us many unexpected delights. We wandered past a hall that advertised a string ensemble, Inventi Venezia playing Vivaldi in concert later that day so we bought tickets . It was a wonderful experience. Finding piazzas with quaint shops and fantastic restaurants amongst the many canals was an added bonus to staying in this area. As to the accomodation it was comfortable, clean and well equipped. There were a few maintenance issues that needed attending to: a bathroom door that stuck in the locked position and a slow draining shower were a challenge but nothing compared to the extremely uncomfortable kitchen stools! All in all I would stay here again, on my return to Venice.

Communication is quick and accurate; very good service over all. No problems. I recommend Holiday-Velvet, and will keep them in mind for my future travels.

Also the key holders never gave a clear description of the apartment location and the correct number of the apartment. I used holiday velvet 3 times for apartments in Amsterdam and the last experience with the office to get your key to the apartment was awful, they were so rude.

Excellent lodging conditions, right next to our interest points.

Once contact was made they were efficient,quick to respond when needed and arrangements were fuss-free.The accommodation was first class(at the time,we wanted to buy it ,we liked it so much) As I'm an infrequent and therefore fairly anxious traveller their calm approach was very reassuring.Certainly,I would use them again.

This was very easy, they gave me a lot of help, and the apartment and owner were great. I will use this company again.

We stayed for 3 nights and we found the apartment very clean, confortable and easy to find as promised. We met the owner and she showed us the apt. Really a kind lady.
I do the same work on Venice so I have a good experience about rent apartments, and this is a good apt.
I will definitively recomend this apt to my friends.

We had a cozy stay in the David apartment in Florence. The bed sheets are not really my style, but you can´t be to demandfull of course! The location was perfect for us. Close to a nice restaurant called boccadama! I experienced Holiday velvet as very nice and helpful, would use them again in the future.

I made a reservation for an apartment in Venice on Holiday Velvet in September 2013. I searched for days, cause we were 5 and on a limited budget. I found my match on Holiday Velvet. The apartment i wanted was also listed on other websites, one of them said it was taken at the dates i wanted, so i called them and they were able to confirm it was available, i loved that you could talk to someone on the phone, they are very reachable. And of all the websites were the apartment i wanted was listed Holiday Velvet was the one with the lowest fee by far ! We got an awesome apartment with 3 rooms in the center of Venice. From my experience I highly recommend this website.