Hollins & Hollinshead Reviews 

1,796
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are truly lovely, arriving in pristine condition and exceptionally well packaged to ensure complete safety during transit. Many people deeply appreciate the remarkably fast and efficient delivery service, noting that their online purchases often arrive the very next day without any issues. Consumers also highlight the genuinely excellent customer service and friendly staff members who are always ready to provide knowledgeable assistance. Furthermore, buyers are consistently pleased with the great value for money and the wonderfully wide selection of quality products available on the store website.

What people talk about most

Product

Consumers express satisfaction and delight with the products, noting that items exceed expectations and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the fast and efficient... See more

Service

People report positive experiences with service, highlighting prompt and professional interactions along with... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction as items exceed expectations.... See more

Price

Users describe positive interactions with price, highlighting great rates and wonderful products. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My third purchase from this company. A reversible blue john pendant for my wife's birthday. Lovely item, very fast delivery and securely packaged. I've said before the thing I like is what you see on... See more

Company replied

Rated 5 out of 5 stars

Bought an 18th birthday present from Hollins & Hollinshead - a lovely Seiko piece. Great customer service on the order, kept me updated that they'd dispatch from a different branch and it arrived as p... See more

Company replied

Rated 5 out of 5 stars

From ordering to receipt, the service received was superb! The website was easy to navigate, the ordering process was simple, and delivery was quick - Received 3 days from placing order. Item was well... See more

Company replied

Rated 5 out of 5 stars

Was looking for a specific FlikFlak watch for daughter's birthday. The lead time from FlikFlak was 5 days from Switzerland, but thankfully Hollins and Hollinshead had stock, promptly shipped next day... See more

Company replied


Company details

  1. Watch Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewelry Store

Information provided by various external sources

Hollins & Hollinshead is a family run jewellers with six stores in Cheshire. Established since 1978, we offer a wide range of charming jewellery and watches from a selection of prestigious and designer brands. With competitively priced products and a professional and helpful service both in-store and on our website, we aim to help our customers find the perfect piece, to be treasured for many years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,796)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The ordering was very simple and very…

The ordering was very simple and very quick.
The delivery and packaging was excellent.
Will consider for future purchases.

May 16, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks for taking the time to leave us a 5 Star review, it is much appreciated.

Best regards.

Rated 5 out of 5 stars

Item was in stock

Item was in stock, very good price, and delivered on time.delivery was trackable very helpful & friendly when I called the company to say thank you

May 14, 2025
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Reply from Hollins & Hollinshead

Many thanks Nigel for your 5 star review. Your positive feedback and kind words are very much appreciated.

Best regards.

Rated 5 out of 5 stars

Smooth ordering process

Smooth ordering process. Carefully packaged and watch was set too. Lovely.

May 12, 2025
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Reply from Hollins & Hollinshead

Many thanks Juliet for your 5 star review. It is very much appreciated.

Best regards.

Rated 5 out of 5 stars

Great customer service and perfect item

Speedy delivery, no hassle ordering, watch beautifully packed and in absolutely mint condition with tags and protective plastic stickers attached

April 29, 2025
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Reply from Hollins & Hollinshead

Many thanks for taking the time to leave your 5 star review. It is very much appreciated.

Best regards.

Rated 5 out of 5 stars

Lovely item, excellent price.

I was very pleased with the prompt delivery and excellent price of these lovely earrings. Would shop again with Hollins and Hollinhead without hesitation. Thank you.

April 29, 2025
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Reply from Hollins & Hollinshead

Many thanks Janet for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.

Best regards.

Rated 5 out of 5 stars

fab fast service

Ordered 3pm received next morning, well packaged and a good price from a high street shop that you can support by shopping online!

April 25, 2025
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Reply from Hollins & Hollinshead

Many thanks Andalusia for your 5 star review. It is very much appreciated.

Best regards.

Rated 5 out of 5 stars

Lovely watch exactly as described

Lovely watch exactly as described. The website was easy to navigate and a smooth transaction. Delivery arrived within the time period stated. I feel I received value for money. I would recommend Hollins & Hollinshead.

April 8, 2025
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Reply from Hollins & Hollinshead

Many thanks Phillippa for taking the time to leave your 5 star review. Your positive feedback is very much appreciated.

Best regards.

Rated 5 out of 5 stars

Excellent Service

Very happy with my purchase
Lovely watch and a very good price
Very fast delivery
Thank you for the excellent service

April 7, 2025
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Reply from Hollins & Hollinshead

Many thanks Margaret for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.

Best regards.

Rated 5 out of 5 stars

Excellent customer service

Second purchase from this company this year, very quick delivery and customer service excellent, would definitely use them again.

March 31, 2025
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Reply from Hollins & Hollinshead

Many thanks for taking the time to leave your positive feedback, it is very much appreciated.

Best regards.

Rated 5 out of 5 stars

Absolutely fantastic shop,Had them…

Absolutely fantastic shop,Had them rebuild a ring 💍, beautiful, better than the original, service was excellent, would highly recommend this shop, for all kinds of gifts and treats

March 25, 2025
Unprompted review
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Reply from Hollins & Hollinshead

Many thanks Emma for taking the time to leave a 5 star review for the service you received in one of our shops. We are delighted to hear you are so chuffed with your ring and your kind words have been passed on to the store and workshop team.

Best regards.

Rated 5 out of 5 stars

Great quality and price

Great quality, beautiful ring. Decent price and free delivery!
It arrived within a few days.

March 5, 2025
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Reply from Hollins & Hollinshead

Many thanks Natalie for taking the time to leave your 5 star review. It is much appreciated.

Best regards.

Rated 5 out of 5 stars

Yes watch for my sister arrived quickly…

Yes watch for my sister arrived quickly and time was set perfectly.A pleasure to do business with

February 27, 2025
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Reply from Hollins & Hollinshead

Many thanks Stephen for your 5 star review. it is very much appreciated.

Best regards.

Rated 5 out of 5 stars

Hollins & Hollinshead had a specific…

Hollins & Hollinshead had a specific necklace that I had been looking to purchase for a 21st birthday present, that I needed within a very short time frame.
I spoke to someone in the office who assured me it would be with me within 48 hours, which it was.

Excellent service, and reasonable prices - highly recommend.

February 26, 2025
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Reply from Hollins & Hollinshead

Many thanks Rachel for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.

Best regards.

Rated 1 out of 5 stars

Do not purchase from this company.

I had one of the worst shopping experiences with Hollins and Hollinshead. My parcel arrived tampered with, and key contents were missing. I immediately reached out to customer service, expecting a professional resolution, but instead, I was met with nothing but poor communication, excuses, and delays.

They pretend to be investigating the issue, acting as if they are working on my claim, but in reality, they are just stalling and lying to avoid issuing a refund. Their so-called customer service team is useless – they show no concern for their customers and make every attempt to drag the process out for months rather than taking responsibility and thinking you are making things up.

It has now been TWO MONTHS, and I still have no refund, no replacement, and no real answers. They continue to waste my time with false promises and empty reassurances. At this point, it's clear they have no intention of resolving my issue fairly.

Do yourself a favor – avoid this company at all costs! They are untrustworthy, their customer service is a complete joke, and they do not care about their customers once they have your money. I will never shop here again, and I strongly advise others to stay away.

February 26, 2025
Unprompted review
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Reply from Hollins & Hollinshead

Please be assured that we are taking this matter very seriously and the investigation into the situation is ongoing.
We will continue email correspondence to keep you updated with any information as we receive it.

Rated 5 out of 5 stars

Superb service at a very good price

Superb service at a very good price. Ordered one day, delivered early the next.
Very impressed.

February 4, 2025
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Reply from Hollins & Hollinshead

Many thanks Alan for taking the time to leave your positive feedback, it is very much appreciated.

Best regards.

Rated 5 out of 5 stars

Straight forward ordering process

Straight forward ordering process, watch arrived within 24 hours . Great company to do business with. Doesn't get better than that !!

January 31, 2025
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Reply from Hollins & Hollinshead

Many thanks Chris for your 5 star review. It is very much appreciated.

Best regards.

Rated 5 out of 5 stars

Absolutely excellent!

Absolutely excellent!! Visited shop on Friday, ordered a gift - was delivered to my home the next day. Beautiful quality bracelet. Thank you for your help.

January 10, 2025
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Reply from Hollins & Hollinshead

Many thanks KJ for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.

Best regards.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Enquired about a watch that was flagged as Out of Stock and they rang arouond and found one for me and then got it to me really quickly. Very pleasant to deal with.

January 6, 2025
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Reply from Hollins & Hollinshead

Many thanks Mr Richardson for taking the time to leave your 5 star review. Your positive feedback is very much appreciated and we are glad to have been able to assist with your enquiry.

Best regards.

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