My third purchase from this company. A reversible blue john pendant for my wife's birthday. Lovely item, very fast delivery and securely packaged. I've said before the thing I like is what you see on... See more
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Review summary
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Bought an 18th birthday present from Hollins & Hollinshead - a lovely Seiko piece. Great customer service on the order, kept me updated that they'd dispatch from a different branch and it arrived as p... See more
Company replied
From ordering to receipt, the service received was superb! The website was easy to navigate, the ordering process was simple, and delivery was quick - Received 3 days from placing order. Item was well... See more
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Was looking for a specific FlikFlak watch for daughter's birthday. The lead time from FlikFlak was 5 days from Switzerland, but thankfully Hollins and Hollinshead had stock, promptly shipped next day... See more
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Company details
Information provided by various external sources
Hollins & Hollinshead is a family run jewellers with six stores in Cheshire. Established since 1978, we offer a wide range of charming jewellery and watches from a selection of prestigious and designer brands. With competitively priced products and a professional and helpful service both in-store and on our website, we aim to help our customers find the perfect piece, to be treasured for many years.
Contact info
12 Swan Bank, CW12 1AN, Congleton, United Kingdom
- 01260 289689
- sales@hollinsandhollinshead.com
- www.hollinsandhollinshead.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service thank you
Excellent service thank you, great easy website to navigate, easy ordering service and communication emails throughout, very fast delivery and beautifully packaged item, very impressed and have recommended to family, i look forward to more purchases.
August 4, 2025
Reply from Hollins & Hollinshead
Many thanks Amanda for taking the time to leave your positive feedback, it is much appreciated.
Best regards.
Hurrah!
I wanted the watch at very short notice. H & H duspatched quickly and a well packaged watch arrived on time. Hurrah!
August 7, 2025
Reply from Hollins & Hollinshead
Many thanks Nigel for your 5 star review. It is very much appreciated.
Best regards.
Old Fashioned Customer Service
Excellent service from this friendly High Street store. I recently purchase a Rotary watch and after arriving home, there was some confusion over the functionality of the watch. H & H took the watch back to test it over an extended period. They then confirmed that it was working as intended, and explained in more detail the intended functionality of the watch. There was some misunderstanding between myself and the sales assistant when I initially purchased the watch. All is now good, and H & H provided excellent customer service when attending to this misunderstanding, including sending the watch back to me as I am not local to the store. I recommend this company for their friendly and dedicated customer service.
August 5, 2025
Unprompted review
Reply from Hollins & Hollinshead
Many thanks Richard for taking the time to leave your review regarding your recent experience in one of our stores. We are happy to have been able to resolve the matter and get the watch back to you for you to enjoy wearing.
Your kind words have been passed onto the staff in the shop and your feedback is much appreciated.
Best regards.
Seiko 1968 Heritage Turtle…
I Bought a Seiko 1968 Heritage Turtle (Slim) from H&H. Best price by far, delivered next day, warranty card stamped. Fantastic service from H&H, fantastic watch from Seiko.
July 28, 2025
Reply from Hollins & Hollinshead
Many thanks Gary for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.
Best regards.
Great price and super quick delivery
Great price and super quick delivery! Would definitely use again.
July 28, 2025
Reply from Hollins & Hollinshead
Many thanks Hannah for your 5 star review. It is much appreciated.
Best regards.
Seiko Turtle
Great purchase yet again from Hollinshead jewellers always friendly and helpful certainly recommend having a look at what they have.
I will purchase from here again without hesitation, many thanks.
David
July 29, 2025
Unprompted review
Reply from Hollins & Hollinshead
Many thanks David for taking the time to leave your positive feedback. It is very much appreciated and we look forward to welcoming you in store again soon.
Best regards.
Amazing customer service
Bought an engagement ring from these guys, absolutely amazing customer service from start to finish, helped me with everything every step of the way and kept me updated at all times can’t recommend enough, ring is absolutely beautiful
July 25, 2025
Unprompted review
Reply from Hollins & Hollinshead
Many thanks Dan for taking the time to leave a 5 star review and for choosing us for your very special purchase. Your kind words are very much appreciated.
Sending our Congratulations and best wishes to you both.
First class watch and customer service
Having no previous purchase history with Hollins & Hollinshead, I found they had a Seiko King Sumo SPB321J1 for sale with a generous discount. I had desired this watch since its introduction in 2022 so with the generous discount, it was time to buy!
The whole purchasing experience was flawless start to finish, I was kept fully updated with my purchase receiving confirmation of dispatch and a tracking number. The watch arrived in perfect condition the following day in very secure packaging. All in all a perfect purchase experience.
I wasn’t aware of Hollins & Hollinshead before, but they are now in my favourites list and I will not hesitate buying from them again.
July 16, 2025
Unprompted review
Reply from Hollins & Hollinshead
Many thanks Steve for your 5 star review. Your positive feedback and kind words are very much appreciated and we hope you enjoy wearing your fabulous new Seiko.
Best regards.
Reply from Hollins & Hollinshead
Many thanks Jackie for your 5 star review. It is much appreciated.
Best regards.
Quick response to an enquiry and fast…
Quick response to an enquiry and fast delivery as promised..
July 7, 2025
Reply from Hollins & Hollinshead
Many thanks Diana for your 5 star review. We appreciate you taking the time to let us know you are happy with the product and service that you received.
Best regards.
Very Impressed
The watch was delivered very quickly, and was
great value. Cannot recommend more highly.
Many Thanks.
July 4, 2025
Reply from Hollins & Hollinshead
Many thanks Keith for taking the time to leave your 5 star review, it is much appreciated.
Best regards.
Reply from Hollins & Hollinshead
Many thanks Priscilla for your 5 star review. It is much appreciated.
Best regards.
First time purchase at Hollins &…
First time purchase at Hollins & Hollinshead and they did not disappoint.! Service was prompt, faultless and I was wearing and enjoying the watch the very next day. The packaging was the best I’ve ever seen too……could have played football with the parcel and the contents would still have been fine! Thank you for your prompt and valued service…
July 2, 2025
Reply from Hollins & Hollinshead
Many thanks for your 5 star review. It's great to hear you are enjoying wearing your new watch and we very much appreciate you taking the time to leave your positive feedback.
Best regards.
Reply from Hollins & Hollinshead
Many thanks Mr Shaw for taking the time to leave us a 5 star review, it is very much appreciated.
Best regards.
Reply from Hollins & Hollinshead
Many thanks for your 5 star review. It is very much appreciated.
Best regards.
Lovely earrings- super fast delivery
Lovely earrings- super fast delivery! Great customer service.
June 25, 2025
Reply from Hollins & Hollinshead
Many thanks Lyn for your 5 star review. We appreciate you taking the time to let us know that you were happy with the product and service you received.
Best regards.
The best
The team at the Winsford shop are simply the best. Always a pleasure to deal with and extremely helpful. A real gem of a jewellers on our doorstep.
June 19, 2025
Unprompted review
Reply from Hollins & Hollinshead
Many thanks Stewart for taking the time to let us know about your experience in store.
Your kind words have been passed on to the staff in the Winsford shop and they look forward to welcoming you again soon.
Best regards.
Delighted with my purchase which…
Delighted with my purchase which arrived within a few days. Thank you.
June 5, 2025
Reply from Hollins & Hollinshead
Many thanks Rosanne for your 5 star review. It is very much appreciated.
Best regards.
Excellent service
Really helpful staff. And very good price. Delivered on time. Very happy. Cheers
June 2, 2025
Reply from Hollins & Hollinshead
Many thanks Tim for taking the time to leave your positive feedback, it is much appreciated.
Best regards.
Good service
Found website easily and it was clear. The watch I ordered arrived well packaged and quickly
June 2, 2025
Reply from Hollins & Hollinshead
Many thanks Joan for your 5 star review. It is very much appreciated.
Best regards.
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