Hollins & Hollinshead Reviews 

1,796
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are truly lovely, arriving in pristine condition and exceptionally well packaged to ensure complete safety during transit. Many people deeply appreciate the remarkably fast and efficient delivery service, noting that their online purchases often arrive the very next day without any issues. Consumers also highlight the genuinely excellent customer service and friendly staff members who are always ready to provide knowledgeable assistance. Furthermore, buyers are consistently pleased with the great value for money and the wonderfully wide selection of quality products available on the store website.

What people talk about most

Product

Consumers express satisfaction and delight with the products, noting that items exceed expectations and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the fast and efficient... See more

Service

People report positive experiences with service, highlighting prompt and professional interactions along with... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction as items exceed expectations.... See more

Price

Users describe positive interactions with price, highlighting great rates and wonderful products. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My third purchase from this company. A reversible blue john pendant for my wife's birthday. Lovely item, very fast delivery and securely packaged. I've said before the thing I like is what you see on... See more

Company replied

Rated 5 out of 5 stars

Bought an 18th birthday present from Hollins & Hollinshead - a lovely Seiko piece. Great customer service on the order, kept me updated that they'd dispatch from a different branch and it arrived as p... See more

Company replied

Rated 5 out of 5 stars

From ordering to receipt, the service received was superb! The website was easy to navigate, the ordering process was simple, and delivery was quick - Received 3 days from placing order. Item was well... See more

Company replied

Rated 5 out of 5 stars

Was looking for a specific FlikFlak watch for daughter's birthday. The lead time from FlikFlak was 5 days from Switzerland, but thankfully Hollins and Hollinshead had stock, promptly shipped next day... See more

Company replied


Company details

  1. Watch Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewelry Store

Information provided by various external sources

Hollins & Hollinshead is a family run jewellers with six stores in Cheshire. Established since 1978, we offer a wide range of charming jewellery and watches from a selection of prestigious and designer brands. With competitively priced products and a professional and helpful service both in-store and on our website, we aim to help our customers find the perfect piece, to be treasured for many years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,796)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sekonda Easy Reader watch

My order was promptly and efficiently dealt with. I bought the watch as a gift for an elderly parent with failing eyesight. The recipient was delighted with it as the face is easy to read and the contrast between the dial and the hands is much better than the existing watch, which even I struggled to read. All round an excellent experience.

November 7, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Sue for taking the time to leave your 5 star review. We appreciate you letting us know that you were happy with the product and service that you received.

Best regards.

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. I will definitely use again. Have told friends.👍

October 29, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Eileen for your 5 star review. It is much appreciated.

Best regards.

Rated 5 out of 5 stars

A pleasure to shop with them.

Great service, despatched exactly as I requested, quality item at an excellent price. All good!

October 27, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Kat for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.

Best regards.

Rated 5 out of 5 stars

ExcellentVery good website

Very good website, and our offer was delivered very quickly. Great service and a lovely product.

October 8, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks for taking the time to leave your 5 star review. It is much appreciated.

Best regards.

Rated 5 out of 5 stars

Fantastic customer service

I ordered a watch. It was delivered very quickly but when I got it I decided it wasn't quite what I was looking for after all. I contacted Hollins and Hollinshead to arrange a return. They were very helpful, provided free return postage and I had my account credited in a couple of days. Exemplary customer service which a lot of other companies could learn from. Needless to say I wholeheartedly recommend this company and I will confidently buy from them in the future

October 6, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Alan for your 5 star review. Your positive feedback and kind words are very much appreciated.

Best regards.

Rated 5 out of 5 stars

Fantastic Service

Great price and was delivered v quickly. Fantastic service.

October 1, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Stewart for your positive feedback, it is much appreciated.

Best regards.

Rated 5 out of 5 stars

Trusted supplier, keep coming back.

Bought several watches from this company, great and timely response to queries, very quick processing and dispatch. Good selection of products and to me great value for money.

September 26, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Martin for taking the time to leave your positive feedback, it is very much appreciated.

Best regards.

Rated 5 out of 5 stars

initial enquiry answered instantly

initial enquiry answered instantly. watch ordered, strap shortened and still arrived the next morning Astonishing. I wish all retailers operated so well !!

September 5, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Des for your 5 star review. We much appreciate you taking the time to let us know you were happy with the product and service that you received.

Best regards.

Rated 5 out of 5 stars

Watch Purchase

I recently purchased a Seiko 5 Sports SXNS ‘Deep Black Wash’ from the online store. Usually when I buy watches, I like to do it in person. However due to the great value of the watch on offer and distance I would have to travel, I have bought online. The process was quick and simple. After purchase, I quickly received confirmation of my order along with tracking details. Just over a day later, the watch arrived. The box was well packaged and secure, which was easily enough to protect the watch. Which itself looks absolutely fantastic! Pristine condition, not a single mark, fingerprint or hint of damage. I cannot fault Hollins & Hollinshead. 5* I would highly recommend. I am very much looking forward to purchasing from them again. Thank you!

September 8, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Reece for taking the time to leave your 5 star review. Your positive feedback and kind words are very much appreciated and we are delighted to hear you are so pleased with your new Seiko watch.
Enjoy wearing it!

Best regards.

Rated 5 out of 5 stars

Lovely jewellery

Lovely jewellery, tracked package delivered efficiently. Very pleased with purchases.

September 4, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Katie for your 5 star reviews of your recent purchases. It is very much appreciated.

Best regards.

Rated 5 out of 5 stars

Lovely product just what the wife…

Lovely product just what the wife wanted. Thanks

September 4, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Stephen for your 5 star review. It is very much appreciated and we hope your wife enjoys wearing her lovely new earrings.

Best regards.

Rated 5 out of 5 stars

Great customer service, knowledgeable and excellent range of products at competitive price

Bought an 18th birthday present from Hollins & Hollinshead - a lovely Seiko piece. Great customer service on the order, kept me updated that they'd dispatch from a different branch and it arrived as planned without any issue. Where they really showed what good customer service is all about was when after a month or so the watch was running noticeable slow. Return label was sent and they dealt with Seiko directly arranging for the necessary investigation and adjustments. All returned after a few weeks with the issue solved. Would thoroughly recommend this business.

May 30, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Jon for taking the time to leave your positive feedback.
We have been a Seiko stockist for a very long time and as one of our top performing brands, we rarely experience issues with Seiko watches.
We are happy to have been able to get the issue resolved for you and your kind words are much appreciated.

Best regards.

Rated 5 out of 5 stars

Lovely just what I wanted

Lovely just what I wanted

September 3, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Sheralyn for your 5 star review. Glad to hear you are so pleased with your new purchase.

Best regards.

Rated 5 out of 5 stars

Absolutely top notch

Absolutely top notch. Ordered one day here the next. Fabulous. Would definitely order again. Thank you.

September 2, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks for taking the time to leave your positive feedback, it is much appreciated.

Best regards.

Rated 5 out of 5 stars

Fab service

From ordering to receipt, the service received was superb! The website was easy to navigate, the ordering process was simple, and delivery was quick - Received 3 days from placing order. Item was well packaged to ensure arrived safely. Item I ordered was a replacement for something my son had lost and loved. Whilst discontinued, Hollins & Hollinshead had a few in stock and at a great price too. One very happy son! Would definitely use again.

August 11, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Heather for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.

Best regards.

Rated 5 out of 5 stars

Perfect!

🤩 Bracelet arrived quickly, beautifully packaged, just as described, can’t wait to give it to the recipient for her birthday!
Lovely item, many thanks ☺️

August 7, 2025
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks for taking the time to leave your 5 star review. It is very much appreciated.

Best regards.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look