Bought an 18th birthday present from Hollins & Hollinshead - a lovely Seiko piece. Great customer service on the order, kept me updated that they'd dispatch from a different branch and it arrived as p... See more
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Review summary
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From ordering to receipt, the service received was superb! The website was easy to navigate, the ordering process was simple, and delivery was quick - Received 3 days from placing order. Item was well... See more
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Was looking for a specific FlikFlak watch for daughter's birthday. The lead time from FlikFlak was 5 days from Switzerland, but thankfully Hollins and Hollinshead had stock, promptly shipped next day... See more
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My order was promptly and efficiently dealt with. I bought the watch as a gift for an elderly parent with failing eyesight. The recipient was delighted with it as the face is easy to read and the con... See more
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Company details
Information provided by various external sources
Hollins & Hollinshead is a family run jewellers with six stores in Cheshire. Established since 1978, we offer a wide range of charming jewellery and watches from a selection of prestigious and designer brands. With competitively priced products and a professional and helpful service both in-store and on our website, we aim to help our customers find the perfect piece, to be treasured for many years.
Contact info
12 Swan Bank, CW12 1AN, Congleton, United Kingdom
- 01260 289689
- sales@hollinsandhollinshead.com
- www.hollinsandhollinshead.com
4.9
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good customer service
Very good customer service. And product is very good. Happy with everything. Thanks.
April 7, 2026
Reply from Hollins & Hollinshead
Many thanks Mohammed for your 5 star review, it is much appreciated.
Best regards.
No complaints.
Great price,excellent communication, watch arrived quickly. No complaints.
April 7, 2026
Reply from Hollins & Hollinshead
Many thanks Bill for taking the time to leave your positive feedback, it is much appreciated.
Best regards
5 star service
Speedy service, watch arrived in pristine condition, complete with all the protective coverings on multiple areas of the watch. They even set the time and date for you so that it’s ready to wear when it arrives. Highly recommended store!
April 2, 2026
Unprompted review
Reply from Hollins & Hollinshead
Many thanks CLH for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and the service you received.
Best regards.
Reply from Hollins & Hollinshead
Many thanks Christine for your 5 star review. It is much appreciated.
Best regards.
A very good and efficient shopping…
A very good and efficient shopping experience including a very efficient delivery service from a trusted retailer.
March 2, 2026
Reply from Hollins & Hollinshead
Many thanks Keith for your 5 star review. We appreciate you taking the time to let us know you were happy with the service you received.
Best regards.
Seiko Watch
The seiko watch is lovely and I like the design. The watch is comfy on my wrist, It not that bulky and snugs well. I got the the watch on a reduce price. The delivery was not bad it takes 2 to 3 days and I received the watch. Will recommencd to friends and family.
March 3, 2026
Reply from Hollins & Hollinshead
Many thanks Mr Angeles for your 5 star review. We are delighted to hear that you are so pleased with your new Seiko watch and we hope you enjoy wearing it.
Best regards.
First Class Service
From start to finish the service from this company was outstanding. Their communication was excellent.
Kay, in particular was very helpful. Wouldn’t hesitate in using Hollins and Hollinshead in the future. Five stars all the way.
February 23, 2026
Reply from Hollins & Hollinshead
Many thanks Elaine for taking the time to leave a 5 star review. Your kind words are very much appreciated and we are thankful for your feedback.
Best regards.
FlikFlak UK stockists - good customer service
Was looking for a specific FlikFlak watch for daughter's birthday. The lead time from FlikFlak was 5 days from Switzerland, but thankfully Hollins and Hollinshead had stock, promptly shipped next day to arrive in good time. Immaculate customer service thank you.
February 27, 2026
Reply from Hollins & Hollinshead
Many thanks Gemma for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.
Best regards.
Reply from Hollins & Hollinshead
Many thanks Henry for taking the time to leave your positive feedback, it is much appreciated.
Best regards
Lovely products at a great price
Lovely products at a great price. Delivery was fast and efficient.
February 4, 2026
Reply from Hollins & Hollinshead
Many thanks Susan for your 5 star review. It is much appreciated.
Best regards.
a jewel of a shop
this is the 3rd time I have bought from you and am always pleased with the helpfulness I receive from staff, also when items are sent by mail they always arrive promptly.
February 2, 2026
Reply from Hollins & Hollinshead
Many thanks Cath for taking the time to leave a 5 star review. Your kind words and positive feedback is very much appreciated.
Best regards.
Super quality and very fast service
February 2, 2026
Reply from Hollins & Hollinshead
Many thanks Karen for your 5 star review. It is much appreciated.
Best regards.
A super watch
A great product and great service.
The watch is lovely and the service was commendable.
January 5, 2026
Reply from Hollins & Hollinshead
Many thanks Jaiye for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.
Best regards.
nothing short of exceptional
From initial browse to delivery nothing short of exceptional, price, product, delivery were excellent. No prompt for a review either! A refreshing experience and would definitely recommend and use in future.
December 1, 2025
Unprompted review
Reply from Hollins & Hollinshead
Many thanks Tamara for taking the time to leave your 5 star review. We appreciate you letting us know that you were happy with the product and service that you received.
Best regards.
Customer service was shocking
Customer service was shocking, even after £800 spent they just couldn't be bothered to help me.
April 17, 2025
Reply from Hollins & Hollinshead
Hi Ashok, thank you for your feedback.
I have looked into this and see that there was a delay with your order being delivered after an attempt was made and no-one was in. As it was then a bank holiday this resulted in a further delay in your parcel being re-delivered.
My apologies for the inconvenience this caused and I am very sorry that you were disappointed with the service you received.
Regards
Kay - Hollins and Hollinshead
My daughter has been in to have her…
My daughter has been in to have her watch adjusted today only to be made very unwelcome
Not speaking to her and being rude when she did say something
Not acceptable and no way to run a business
Will use els where in future
It was the congleton store
December 29, 2025
Unprompted review
Reply from Hollins & Hollinshead
Hi Nicola,
We are very sorry to hear that your daughter experienced an unwelcoming experience in store.
We will certainly highlight the issue with all of our stores as we do not wish for any of our customers to feel such disappointment when visiting our shops.
Please don't hesitate to reach out further should you wish to via email to- sales@hollinsandhollinshead.com and let us know the store it was that your daughter visited.
Sincere apologies,
Kay - Hollins and Hollinshead
The purchase offered great value
The purchase offered great value, and the delivery was superb.
December 21, 2025
Unprompted review
Reply from Hollins & Hollinshead
Many thanks Toni for your 5 star review. It is much appreciated.
Best regards.
Arrived promptly,well packaged.
December 3, 2025
Reply from Hollins & Hollinshead
Many thanks Christopher for taking the time to leave your positive feedback, it is much appreciated.
Best regards
Item available and delivered on time.
December 2, 2025
Reply from Hollins & Hollinshead
Many thanks Grace for your 5 star review. It is much appreciated.
Best regards.
Excellent delivery and value for money…
Excellent delivery and value for money purchase
November 28, 2025
Reply from Hollins & Hollinshead
Many thanks Keith for your 5 star review. It is much appreciated.
Best regards.
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