My third purchase from this company. A reversible blue john pendant for my wife's birthday. Lovely item, very fast delivery and securely packaged. I've said before the thing I like is what you see on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Hollins & Hollinshead is a family run jewellers with six stores in Cheshire. Established since 1978, we offer a wide range of charming jewellery and watches from a selection of prestigious and designer brands. With competitively priced products and a professional and helpful service both in-store and on our website, we aim to help our customers find the perfect piece, to be treasured for many years.
12 Swan Bank, CW12 1AN, Congleton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I chose this Accurist watch, because i have been pleased with my present similar model, which is still ok after many years, but looks a bit tired.
Hollins and Hollinshead offered a very competitive price, and I wanted to buy from a watch specialist. I had a minor query, so I gave heir office a call, and a very nice and friendly lady did her best to help. Delivery was faster the expected, and I would buy from them again.

Reply from Hollins & Hollinshead
Superb buying experience.
They kindly price matched a watch for me and delivered it next day.
Nice packaging and guarantee card stamped and filled in.
Highly recommend.

Reply from Hollins & Hollinshead
Spotted a limited Edition Seiko Willard on their site at a very good price. Easily ordered and next day shipping. Watch arrived, well packaged and no issues. Good company and easily to navigate website.

Reply from Hollins & Hollinshead

Reply from Hollins & Hollinshead
Easy to order watch on line.
Took 3 days to deliver the watch as stated
Received watch in exceptional order

Reply from Hollins & Hollinshead

Reply from Hollins & Hollinshead
Incredible customer service and very helpful. Good online shopping experience.
Good value for money and great product. Really pleased with my watch.

Reply from Hollins & Hollinshead
Excellent service from start to finish. Bought a neon Superdry watch.
Good price, as described & quick delivery!

Reply from Hollins & Hollinshead
Had the item that I wanted at a good price. Decent delivery time and item nicely packaged. Would certainly use again!

Reply from Hollins & Hollinshead
I ordered emporio armani ceramic watch from H&H online and very happy with the purchase. Got the watch for a good price and it arrived safely with all the packaging. Had to wait for 3 days though due to Bank holiday weekend. Overall nice experience and would buy from them again.

Reply from Hollins & Hollinshead

Reply from Hollins & Hollinshead
Found the delivery good and the blue John pendant top class many thanks for a nice item M Brook.

Reply from Hollins & Hollinshead
Ordered online, delivery came two days earlier than stated, excellent service.

Reply from Hollins & Hollinshead
Product was not exactly as described and delivered quickly and efficiently

Reply from Hollins & Hollinshead
I have just received my beautiful mother of pearl necklace. It is absolutely stunning, so well made and looks far more expensive than it is . The stones are inlaid on both sides too . I am going to order the matching bracelet, I’m certain I won’t be disappointed ! Great purchase

Reply from Hollins & Hollinshead

Reply from Hollins & Hollinshead
Writing another review because the other I was advised to remove… dodgy in itself. I bought a bracelet for my partners birthday there was a manufacturing fault this caused us to loose the bracelet as the clasp didn’t work. It took weeks complaining but eventually they offered us another bracelet, further complaining to get it for free as it was their fault, they then gave us a bracelet too short, so we had to swap it again, when he opened it on Christmas Day we realised the fault and you could not wear it without it falling off so we complained again as this was a clear manufacturing error, someone organised a replacement so we went to the store, the store manager was so rude thought she was above all the customers refusing to make eye contact, and saying it was our fault and they wouldn’t give us the bracelet in that condition, when we had 3 with the same issue…. Eventually we got another replacement from another manufacturer without the fault which was then too long! We couldn’t be bothered with the hassle of talking to people that didn’t want to help, and were just rude. The lack of care to order the correct size was unacceptable it was a Christmas present that wasn’t sorted until mid-late January. I’ll likely get a call again asking for this to be removed but I want all customers to be aware of this! For expensive jewellery go to higher quality places, for diamonds I thoroughly recommend Austen and Blake
Edit for the response they just gave me:
Read the review you will see I stated that the manager was hostile and didn’t make eye contact refused to take responsibility after you had already said it was a manufacturing issue. The manager said she called the owner and she denied ever talking to me so thank you for clarifying that the owner lied and she did talk to me :)

Reply from Hollins & Hollinshead
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.