My third purchase from this company. A reversible blue john pendant for my wife's birthday. Lovely item, very fast delivery and securely packaged. I've said before the thing I like is what you see on... See more
Company replied
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Review summary
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Bought an 18th birthday present from Hollins & Hollinshead - a lovely Seiko piece. Great customer service on the order, kept me updated that they'd dispatch from a different branch and it arrived as p... See more
Company replied
From ordering to receipt, the service received was superb! The website was easy to navigate, the ordering process was simple, and delivery was quick - Received 3 days from placing order. Item was well... See more
Company replied
Was looking for a specific FlikFlak watch for daughter's birthday. The lead time from FlikFlak was 5 days from Switzerland, but thankfully Hollins and Hollinshead had stock, promptly shipped next day... See more
Company replied
Company details
Information provided by various external sources
Hollins & Hollinshead is a family run jewellers with six stores in Cheshire. Established since 1978, we offer a wide range of charming jewellery and watches from a selection of prestigious and designer brands. With competitively priced products and a professional and helpful service both in-store and on our website, we aim to help our customers find the perfect piece, to be treasured for many years.
Contact info
12 Swan Bank, CW12 1AN, Congleton, United Kingdom
- 01260 289689
- sales@hollinsandhollinshead.com
- www.hollinsandhollinshead.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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5 ***** Company.
Although the Item I purchased wasn't quite right for my needs I must say this Company's CS is 5 ***** they respond to Emails with Politeness and Efficiency. A Company that I shall most certainly be Buying from again in the future.
January 25, 2024
Reply from Hollins & Hollinshead
Many thanks Allyson for taking the time to leave a 5 star review. Your positive feedback and kind words are very much appreciated.
Best regards.
Reply from Hollins & Hollinshead
Many thanks Pat for your 5 star review. It is very much appreciated.
Best regards.
Best deal available very secure…
Best deal available very secure transaction quick and and informed delivery gladly use again if required thankyou
January 8, 2024
Reply from Hollins & Hollinshead
Many thanks Johnee for taking the time to leave a 5 star review, it is much appreciated.
Best regards.
Stunning watch and great service
Stunning watch and great customer service. Highly recommend.
January 3, 2024
Reply from Hollins & Hollinshead
Many thanks Paul for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.
Best regards.
Reply from Hollins & Hollinshead
Many thanks Robert for your 5 star review. It is very much appreciated.
Best regards.
Excellent service, great company
Excellent service. Polite helpful staff on the phone when I needed to query something. Fast post and delivery, competitive prices, overall a great experience, would use again and recommend.
January 2, 2024
Reply from Hollins & Hollinshead
Many thanks Emma for your 5 star review. Your positive feedback and kind words are very much appreciated.
Best regards.
I’m very pleased with my purchase and service
I’m very pleased with my purchase and the service. Very fast delivery. Will be using them again.
December 29, 2023
Reply from Hollins & Hollinshead
Many thanks for taking the time to leave a 5 star review. It is very much appreciated.
Best regards.
Great company
We recently moved to Nantwich and I’ve had two occasions to go into the jewellers for repairs . On both occasions , the staff have been friendly and efficient, Yvonne and Bev have be particularly helpful. The quotes have been fair and competitive and the work top quality. Such a great business . They have some lovely pieces for sale too ! Thank you very much
January 3, 2024
Unprompted review
Reply from Hollins & Hollinshead
Many thanks Lainie for your 5 star review of our Nantwich store. It is lovely to hear that you are happy with the service that you received.
Your kind words and comments have been passed on to Yvonne and team and are very much appreciated.
Best regards, we look forward to seeing you instore again soon!
Reply from Hollins & Hollinshead
Many thanks Lynne for your 5 star review. It is very much appreciated.
Best regards for the festive season.
Prompt service
Prompt service, well packed and fabulous choice. Would definitely recommend for Blue John jewellery.
December 8, 2023
Reply from Hollins & Hollinshead
Many thanks Joanne for your 5 star review. It is very much appreciated.
Best regards.
Watch purchase.
When you purchase any item you do expect quality, communication, a good delivery time.
Well packaged especially when given as a gift.
This company fulfilled all of this. Thank you.
December 4, 2023
Reply from Hollins & Hollinshead
Many thanks Patricia for taking the time to leave a 5 star review.
Your positive feedback is much appreciated.
Best regards.
Very friendly
Very friendly, helpful service. I have used them before and I would use them again. Very professional. Recommend.
November 30, 2023
Reply from Hollins & Hollinshead
Many thanks Nigel for taking the time to leave your positive feedback, it is much appreciated.
Best regards.
Excellent
Excellent. Good price and we’ll packaged with quick delivery. Thank you. Very pleased
November 23, 2023
Reply from Hollins & Hollinshead
Many thanks for your 5 star review. It is very much appreciated.
Best regards.
Great jewellery & customer service
Great jewellery but the customer service is unreal I can’t tell u just how amazing the team has been from issues not from them but the brand of the item i purchased through them they sorted out all issues within a couple of hours but had started to sort them within minutes of me speaking to there chat function most trust worthy site I’ve ever come across
November 13, 2023
Reply from Hollins & Hollinshead
Many thanks Mrs May for taking the time to leave a 5 star review. Your kind words are very much appreciated.
Best regards.
Prompt response and delivery
Prompt response and delivery. Immediate, clear answer to an email query, following delivery. Thank you.
November 14, 2023
Reply from Hollins & Hollinshead
Many thanks Amanda for taking the time to leave your positive feedback, it is much appreciated.
Best regards.
Quick reliable service.
November 13, 2023
Reply from Hollins & Hollinshead
Many thanks for your 5 star review. It is very much appreciated.
Best regards.
Excellent customer service and delivery…
Excellent customer service and delivery on time and well packaged
October 30, 2023
Reply from Hollins & Hollinshead
Many thanks for taking the time to leave a 5 star review. It is much appreciated.
Best regards.
New watch
Quality item and a fast efficient service, I will definitely recommend to my friends and family.
October 23, 2023
Reply from Hollins & Hollinshead
Many thanks Ian for taking the time to leave your positive feedback, it is much appreciated.
Best regards.
Quick delivery and website easy to use
October 5, 2023
Reply from Hollins & Hollinshead
Many thanks for your 5 star review. It is very much appreciated.
Best regards.
Excellent Customer Service
I have enjoyed excellent Customer Service from Kay and her associates. I returned my new Seiko watch to H&H for recalibration: Kay promptly forwarded it to Seiko. I received the watch back more than 6 weeks later, despite Kay hastening Seiko by various means. The watch had not been opened or adjusted at all, so I am very disappointed with Seiko as no explanation was provided.
June 17, 2023
Reply from Hollins & Hollinshead
Many thanks Andy for taking the time to leave your review. We are sorry that you are disappointed with the service that you received from Seiko and we have have passed on your feedback. Your kind words regarding the service you received from us is much appreciated.
Best regards.
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