Delivered wrong size. Ordered the only L left available in the style. Arrived in a few days but received a size M. Have already returned the item. Had tried to revisit the new website Spin... See more
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See what reviewers are saying
Cannot rate these guys enough, unreal service, answers any question and has very helpful advice when making an order, honest people that don’t just treat u like money pots. They always have the sickes... See more
Communication was prompt.one of the Vivian Westwood didn't arrive with the first one.because of the black Friday sales the post office has been a bit busy and slow. However I liked the shirts on y... See more
Received order really quick, unfortunately items didn’t fit. Sent back for refund over two weeks ago still no refund have emailed, chatted, texted and even sent a message on instagram with no reply f... See more
Company replied
Company details
Information provided by various external sources
Here at Holmes Apparel we sell high end authentic clothing at discounted prices. We pride ourselves in providing some of the best prices out there whilst delivering an excellent service.
Contact info
United Kingdom
- info@holmesappareluk.com
- www.holmesappareluk.com
Brilliant service
Brilliant jumper. Delivery was quick. Price was great. Very happy - thanks!!!
May 8, 2023
Happy customer
Good quality clothing at great prices.
Good customer service too.Will definitely be back.
Thanks Holmes Apparel.
March 18, 2023
Great company
Great company. Needed to exchange an item customer service was helpful and made my experience perfect would highly recommend.
April 1, 2023
Used a couple of times now
Used a couple of times now, excellent customer service, fast delivery, highly recommend.
April 15, 2023
Unprompted review
Brilliant service!!!
Brilliant service, I contacted the team at Holmes apparel requesting a speedy delivery due to special circumstances relating to my brothers birthday. The team responded to me promptly and said they’d do what they could to ensure I received the item in time. I received the jumper, my brother absolutely loved it! I really appreciated the company going above and beyond to help me get the gift in time. I will for sure be ordered again, very soon!
March 26, 2023
Mr Holmes’ knowledge and passion for…
Mr Holmes’ knowledge and passion for fashion was fascinating. He personally helped me execute my order to the highest of standards. Combining his wealth of knowledge and his sense for fashion I was able to purchase some top quality clothing which I believe to be at a extremely competitive price
March 11, 2023
Unprompted review
Clothes were reyt trendy and genuine…
Clothes were reyt trendy and genuine and that 👊
April 1, 2023
Unprompted review
Faulty item
I recently purchased a puffer jacket as a birthday gift in advance of the birthday date. As a result the gift was not opened within the time window for an exchange or refund. However, once opened the coat did not look like the image on the website. The sleeves were completely out of shape, either from how the item has been packed or stored. I accept that I was out of the refund and exchange window but the reply I received was that was how the garment should look which is completely false. If you want to spend money on this site then my suggestion would be don't rely on the images on the website. I won't be buying again.
March 21, 2023
Unprompted review
Reply from holmesappareluk.com
Hi Jo,
This order was placed on the 28th of January, and delivered on the 31st of Jan. We did not hear anything from this customer until the 19th of March. Upon which, the customer stated that the jacket was misleading and faulty pointing out the sleeves, and attached pictures which demonstrated no fault what so ever. I then pointed out that the customer was way out of our return policy (which is completely within accordance with the consumer rights act) and that the jacket was not faulty, it was just the style of the jacket.
The customer persisted to state the jacket was faulty and even that our pictures were misleading. Unfortunately, this also made no sense as the picture displayed on the website was of the one the customer received.
To summarise, the jacket was not faulty it was just the customer’s preference, which would have been absolutely fine if the customer had not waited almost 2 months to notify us and attempt to make a return. In future I suggest contacting retailers within their return policy window. I’m still unsure how you not liking a jacket and waiting almost 2 months to tell us constitutes to such a low review.
Best regards,
Anthony.
Fabulous fabulous fabulous
February 23, 2023
Great quality clothing fast delivery 🤟
February 3, 2023
Very good ..Thanks
January 31, 2023
Jumper
Although i was sent the wrong size, the product is great and the customer service was amazing and very helpful
January 28, 2023
Excellent quick service at great…
Excellent quick service at great prices, would definitely use again.
January 13, 2023
Unprompted review
I have not received my order yet for…
I have not received my order yet for more than 3 weeks now so what is going on with you guys that is my experience
November 28, 2022
Reply from holmesappareluk.com
Hi there,
as explained via our email replies Royal Mail (our delivery partner) are currently experiencing regular striking action which has created a major backlog at what is already an incredibly busy time. Therefore, causing delays in certain parts of the country which are beyond our control.
We shipped the item out the following working day from purchase with the shipping selected by the customer at checkout. Unfortunately, there is absolutely nothing we can do to speed up Royal Mail despite how frustrating it may be.
We have made sure to communicate with you and update you on this situation throughout.
All delayed parcels have now started to move as can be seen on the tracking and we’d expect it to be with you in the next few days. Again we’d like to extend our sincere apologies for the delay.
Kind regards.
no phone calls are attended goes to voicemail
no phone calls are attended. very dominative management. They put maximum effort to fail a student rather passing them.
June 30, 2022
Unprompted review
Reply from holmesappareluk.com
Sorry I don’t think you’ve got the correct place! Please remove this.
Many thanks.
very good
they have helped me out a lot and have offered me a refund on an item. Would deffonatly buy again and great service
June 15, 2022
Unprompted review
Quick delivery
Quick delivery, and answered questions around size issue. Jumper perfect fit
June 5, 2022
Great item and arrived quickly
Great item and arrived quickly. Would defo use again!
May 27, 2022
Unprompted review
Reply from holmesappareluk.com
Thanks David for taking the time to leave us some feedback. Glad you were happy with the service!
Best regards,
Holmes Apparel UK.
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