Delivered wrong size. Ordered the only L left available in the style. Arrived in a few days but received a size M. Have already returned the item. Had tried to revisit the new website Spin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cannot rate these guys enough, unreal service, answers any question and has very helpful advice when making an order, honest people that don’t just treat u like money pots. They always have the sickes... See more
Communication was prompt.one of the Vivian Westwood didn't arrive with the first one.because of the black Friday sales the post office has been a bit busy and slow. However I liked the shirts on y... See more
Received order really quick, unfortunately items didn’t fit. Sent back for refund over two weeks ago still no refund have emailed, chatted, texted and even sent a message on instagram with no reply f... See more
Company replied
Company details
Information provided by various external sources
Here at Holmes Apparel we sell high end authentic clothing at discounted prices. We pride ourselves in providing some of the best prices out there whilst delivering an excellent service.
Contact info
United Kingdom
- info@holmesappareluk.com
- www.holmesappareluk.com
Delivered wrong size.
Delivered wrong size.
Ordered the only L left available in the style. Arrived in a few days but received a size M.
Have already returned the item.
Had tried to revisit the new website Spin and Thread but it’s no longer available. Not quite sure why the website is down but have tried to email and message but no available means to contact.
Have bought items previously from H|A and no issues. As I was unable to source information on Spin and Thread I searched and saw via companies house the historical information on Holmes Apparel and it does not fill me with confidence when a company re-brands with a new name and cannot access the website.
October 27, 2024
Fantastic price and quick delivery on a…
Fantastic price and quick delivery on a great quality item
July 24, 2024
Unproblematic
Was a bit weary looking at reviews but from a simple order and not needing to return the item I had a great experience - quick delivery, great product. Will definitely use this website again.
June 7, 2024
First time using them
First time using them. There was an issue with delivery of the first top I ordered. Emailed them and I was shocked how quick the reply was. They sent me another top out on express delivery and received the next day. Love my purchase and I’ll be using this company again. The prices are so good!
May 28, 2024
Have used them before,pricing
Have used them before,pricing, quality, makes me order more. Very happy.
April 21, 2024
Don't use
Don't use . Returned a top all good got accepted and signed for it took a bit to be honest they issued a refund then cancelled the refund and won't answer the phone now or reply in a chat
April 22, 2024
Unprompted review
Reply from holmesappareluk.com
Hi there,
My sincere apologies about that. Just messaged you to resolve and re issue the refund.
Many thanks.
Delivery was quick
March 19, 2024
Returns
Returned a Vivienne Westwood sweatshirt
They received it back over 2 weeks ago and still no refund sent emails and text messages with no response
February 29, 2024
Unprompted review
The t shirt hasn’t arrived and I’ve…
The t shirt hasn’t arrived and I’ve been charged for my order and it has been over a week. Really disappointed.
February 28, 2024
A very positive customer experience
Super speedy responses to questions from customer service and a super speedy exchange process. A very positive experience over all. Thank you Holmes Apparel!
February 27, 2024
Unprompted review
Used the website two times
Used the website two times ! Great communication , fast delivery and customer service helped me to deal
With a return/refund within 48 hours
February 8, 2024
Sizes are way too small had to send back
February 2, 2024
Obviously Poor Stock Control
Just received an email to say they’ve cancelled my order as it is no longer available. Then they send me another email asking me to review them. Go figure.
February 5, 2024
Branded fashion at the right price
Branded fashion at the right price. Quick efficient service
February 4, 2024
Excellent service
February 4, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.