home24  Reviews 

I decided to return one item in my order. It was delivered by PostNl and according to what shows on the app/website, PostNL will contact me to collect the item.

It has been 3 weeks. No news from PostNL.

When I tried to contact Home24, they know nothing. First call last week 19/10, they said yes PostNL should contact me to collect it. Today 24/10 I received email from Home24 saying that they have sent a return label and I have to return the item to PostNL by myself. I didn't receive no return label. And the item is very heavy, I cannot handle by myself (that's why it was delivered by transport company right?).

It's such a disappointment. If you buy something from Home24 and change your mind later, just know that there is no way to return it.

Delivery was good and in order. Had a small problem with the assembly but customer support handled it really well. Was happy with the quality of the products also so far! Good job team.

Nice products and good quality in diferente price range.

UPDATE: I just received the refund, thank you, even though there is no email in your website available. I called you once and got no solution for a week, I just got a refund confirmation after my review here.
Anyway, problem solved.
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Poor customer service, no email available, the site works in circle, taking us from and to the same place to contact customer service, very difficult to get a refund.
My track and trace points that my returned order 1015018824 arrived back at their store on 17/09, I called last week and the employee confirmed that to me and said that I would get my money back, that I shouldn’t do anything else.
Now, more than one week later and no money.
I want my money refunded!

I find that it has the best variety of styles, colors and brands as well as prices. It allows me to find things that are individual to my style and avoid the big box companies at times. I also have always had a good experience with shipping and delivery.

The site does not accept credit card payments. Odd.

Recently ordered a Woodson II set through home24. Upon delivery, the coffee table was found to be delivered in a broken state. The dresser had a dent and there was a bristle in the paint. Following discussions, we agreed to a substantial discount on the dresser and a replacement coffee table that was in good condition. However, upon receiving the replacement coffee table, it was in an even worse condition than the previous one. The entire table was misaligned and poorly assembled. Crooked side planks, middle planks with significant gaps – an extremely unprofessional finish. A furniture maker should never release something like this.

The customer service is truly appalling. All communication is standardized through Home24's own platform. You can call, but there's no formal way to file a complaint. This process is supposed to be done through your own account for the purchased product. As a result, we were unable to file a complaint about the coffee table. The customer service is closed today (14th August 2023 at 3:30 PM), despite the website indicating otherwise.

Treating customers in such a manner is highly inappropriate and unprofessional. I will definitely think twice before making another purchase here in the future.

And, of course, we will not let this matter rest...

1014647843 &1014629159

i like the furniture, it's easy to assemble and has an interesting design

Everything is great and good. Delivery box with safety and also fast.

Only complain is that the prices are soooo much higher than on the German website.

Last March I ordered a wandklok and a garderobebank. The garderobebank was partially delivered, so I raised a complaint to notify home24, and I have been waiting one month for an answer/ email without success.
My order number is 1013637388.

Average to low quality, unless you go for expensive products. Reliable delivery time, easy to return and get refunded.

Quality of furniture, delivery and all round service.

SCAM alert - Don't order from this company.

I have ordered a cabbinets on 21.01.2023 for a total value of 800EUR.
The initial delivery was planned for February.
Then I got an email that delivery will be in March. (I understand and accepted this, delays happen)
Today I got an email that the delivery will occur around 20.04.2023. (Not ok, this is a scam)

Furthermore on their website it still says that if I order these items now, the items they will be delivered in 3-4 weeks.

This is a deliberate misleading and scamming of people/buyers.

It's impossible to reach them by phone and they only offer me to cancel the order (after one and a half month waiting for nothing).

I oredered from this company because they have high rating on Trustpilot. They don't deserve this rating is and the rating should be downgraded.

Be careful and don't order anything from them online.

very easy to navigate and find what i needed

Excellent choices, prices and customer service

The delivery was earlier than planned and the delivery men were very friendly

The couch I ordered arrived in time and it was unpacked and put together as I paid for this service. I paid both bills, couch and service within 2 days, However Home 24 kept sending me more bills which I did not pay . Today a inkasso firm sent me a bill double the cost of the former bill which was false. So I paid. PLEASE DO NOT TRUST THIS FIRM

Update from 1 star to 4 stars. Post nl lost my package, but the way it was handle by the company was not the best, hence 4 and not 5 atars. Overall I like them, alrwsys bought another item from them.

Bought an wardrobe on 21/11 (blackfriday).

- Delivery was suppose to happen between 18th and 26th of december. They sent me an e-mail on Dec 9th saying it would be delayed.

- On 14th I received and e-mail from Post.nl (delivery company) asking to choose a date for delivery with days available from Dec 23th. Naturally I choose the 23th and was happy the order was not actually delayed.

- 23th came and post.nl sent me another e-mail saying they weren't able to find my items on they're warehouse. I try to contact them, the only answer was "we'll contact you on the shipping day." But they never gave me a shipping date.

Today is Jan 2th and my order still did not arrived, the company Home24 is ignoring my e-mails (I sent 4 on total). I don't know what else to do, I feel like I'm been scamed, paid for something that was not delivered.

It's end of the year, holidays and such. Delay happens,that's ok. What's no ok cannot is being ghosted by the company for 10 days with no explanation whatsover.