Lovely staff especially the lady who gave us the picture hanging tip! I didn’t get her name but operator 222860 at the checkout. Well stocked, clean tidy shop with competitive prices. Homebase always... See more
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Called to collect 13 pre-ordered bags of soil/compost and whilst in the Alnwick store decided to purchase some large ceramic pots. At the checkout we were served by Martin, and asked for assistance c... See more
After being failed by the first two shops we checked to get gear for our archaeological field school students, the team at Alnwick Homebase got us sorted! Lovely staff, super helpful and empathetic... See more
Once again, no one was at the cash registers, so I had to queue up at the customer service desk. There were already six people in the queue waiting to pay for their goods. The lady behind the desk c... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Alnwick
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Willowburn Avenue, NE66 2JH, Alnwick, Northumberland, United Kingdom
- 0345 640 7842
4.6
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 2 weeks
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The lady was very friendly I got a…
The lady was very friendly I got a different reaction from when I collected my previous item when I was served by the gentleman
September 24, 2024
Unprompted review
Easy to use website
Contacted me to let me know the colour I’d ordered on click and collect was not available. Had 3 other colour choices waiting for me when I arrived to pick up item. That’s good service!
September 18, 2024
Unprompted review
Given wrong order
Given wrong order. Given selotape, should have recived masking tape.
Needed for painting job for client.
Should have went screwfix.
September 18, 2024
Unprompted review
Reply from Homebase - Alnwick
Hi Max,
We're sorry to let you down on this occasion.
This has been passed to our escalations team to reach out to you.
Many Thanks
Team Homebase
Was allowed to pay for click and…
Was allowed to pay for click and collection only to be told not in stock.
No refund as of yet then a message to say thank you for collection
September 17, 2024
Unprompted review
Reply from Homebase - Alnwick
Hi Kayleigh,
We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.
Thanks,
Team Homebase
Pain free experience!
Easy on line purchase process with quick delivery of collection information and notification of ready to collect status. Collection was very straight forward. All good!
September 16, 2024
Unprompted review
Great service in Alnwick today by…
Great service in Alnwick today by Samantha.
September 14, 2024
Unprompted review
I ordered it yesterday & called in…
I ordered it yesterday & called in today & l picked it up. Great service as always i
September 13, 2024
Unprompted review
Decent product and good value
Decent product and good value, although not in stock in my local store, was soon delivered there. well done.
September 7, 2024
Item immediately ready to collect
Item immediately ready to collect. No wait.
September 10, 2024
Unprompted review
Exceptional customer service
September 5, 2024
Unprompted review
Fast and easy process
Fast and easy process. Staff were very helpful and friendly :)
August 31, 2024
Unprompted review
So easy.best way to shop
August 27, 2024
Unprompted review
Strange that homebase will not provide…
Strange that homebase will not provide a till receipt or vat receipt for items ordered and collected from store.
August 28, 2024
Unprompted review
Reply from Homebase - Alnwick
Hi Andy,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Molly” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Order immediately available when we…
Order immediately available when we came to pick up
August 27, 2024
Unprompted review
Great service from Davey who helped me…
Great service from Davey who helped me from entering store to loading my purchase into car. Thanks.
August 23, 2024
Unprompted review
Seamless service from ordering to…
Seamless service from ordering to collection.
August 19, 2024
Unprompted review
Friendly and very helpful staff
Friendly and very helpful staff. Went above and beyond. Especially in the gardening dept. Thank you.
August 11, 2024
Unprompted review
Quickly Confirmed
Found what I was looking for online. Ordered immediately.
Waited less than on hour before my order was ready to collect.
Love my purchase. Lovely colour and very good price.
August 8, 2024
Unprompted review
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