Great experience overall. Staff that stood out - John the Gardener, he was extremely knowledgeable and helpful in assisting me with selecting plants for my house and also provided me with a full set o... See more
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See what reviewers are saying
Such a shame this store is closing down! On my most recent visit to buy outdoor plants, John in the gardening section shared some very helpful advice about which plants would thrive in our rather sha... See more
This was a click and collect item which I bought at a discounted price. When I arrived home I found that apart was missing - the circular disc which screws around the lampshade to hold it in place. No... See more
Company replied
We were at the Sprucefield Homebase today and struggling a bit in the gardening department, and John appeared as if by magic and answered all our questions...then gave us some very useful extra info t... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Belfast
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Shane Park, 105 Boucher Road, BT12 6UA, Belfast, Belfast, United Kingdom
- 0345 640 7250
4.7
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
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The staff were so helpful
The staff were so helpful. Louise and John were able to help me make the right purchases for what I needed and gave me lots of information on the best way to use the products.
March 4, 2024
Unprompted review
Absolutely dreadful service in this…
Absolutely dreadful service in this store!
March 3, 2024
Unprompted review
Reply from Homebase - Belfast
Hi LH,
Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience. Feedback is like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
Really helpful staff
Not knowing what I was looking for, I went straight to staff for help. Two guys named James and John were absolutely amazing. Had what I needed straightaway and were so helpful. Was in and out of the store in less than 5 minutes. Great service.
March 1, 2024
Unprompted review
Extremely unhelpful worker brought the…
Extremely unhelpful worker brought the bags of sand dripping out soaking wet from the bags and looked like cement when i asked i was informed that's the way it comes...had to ask for bags to put in car as to he wasn't to happy to help!!
February 23, 2024
Unprompted review
Reply from Homebase - Belfast
Hi Karen,
Thank you for taking the time to leave us a review, we will make sure to pass this on to the Store Management team to improve service in the future. We're sorry you were disappointed on this occasion.
Kind Regards
Team Homebase
Staff are brilliant!
All staff are friendly and helpful! John in the garden section gave me some great advice and spent a bit of time with me (complete garden novice) making sure that I got what I needed and what I could manage!!!
February 18, 2024
Unprompted review
Superb service from Homebase boucher…
Superb service from Homebase boucher Road. They phoned to say they didn't have one item but would goto another store to pick it up for me and bring it to boucher. I picked it up this morning and both girls couldn't have been friendlier! Amazing. Got speaking to one of them and turned out it was her that went to pick the item up!!! I believe her name was Karen. Utterly fantastic service.
February 9, 2024
Unprompted review
Great experience: Belfast Boucher Road. 5*
Colleagues in store where absolutely fantastic!
Order collected from stock room quickly, provided some plastic wrap to help keep car clean when transporting blocks as had to use car rather than van to transport...allowed me to split collection across 3 trips without any fuss.....Great work!
January 25, 2024
Unprompted review
Saved 20% on instore price
Saved 20% on instore price. Had item in hand, ordered online. Order through to store click and collect desk very quickly indeed (minutes)👍
January 20, 2024
Unprompted review
Excellent customer service
Excellent customer service from Danielle in the Belfast Store she was amazing. I'm delighted with my great quality dinning chairs and really happy with the price. I will definitely be back in Homebase for more purchases.
January 7, 2024
Customer service was excellent
December 30, 2023
Unprompted review
Quick and efficient ordering hassle free
December 28, 2023
Unprompted review
Reply from Homebase - Belfast
Hi Ruby,
We’re so pleased you had a great experience in store. Thanks for letting us know 😊
Team Homebase
All went as planned.
All went as planned. The goods were there at the time stipulated and the collection was straightforward.
December 18, 2023
Unprompted review
Reply from Homebase - Belfast
Hi David,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Happy
First time ordering from Homebase...delighted with the folding chairs I orderd for the extra visitors at Xmas...a bargain at £12...more than happy with the speed of delivery....thank you...
December 14, 2023
Reply from Homebase - Belfast
Hi NannyB,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Everything Everything smoothly and the…
Everything went smoothly and the product was sitting waiting for me.
Professional staff credit to homebase
December 14, 2023
Unprompted review
Reply from Homebase - Belfast
Hi Joseph,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Good Experience
Was quiet when I went in. Staff were friendly, efficient and helpful.
December 6, 2023
Reply from Homebase - Belfast
Hi satisfied,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Homebase never disappoints and as usual…
Homebase never disappoints and as usual customer service was excellent
December 4, 2023
Reply from Homebase - Belfast
Hi Mr,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
I collected tiles from Homebase Boucher…
I collected tiles from Homebase Boucher road on Sunday
And I have to say how lovely the experience was
The guy Sam was especially helpful and I don’t know how he did he but he managed to get the tiles into my car in one go saving me another journey
He was so kind and as me and my husband have back issues he put all the heavy tiles in car for me
A lovely guy. Big thank you Sam
December 10, 2023
Unprompted review
Reply from Homebase - Belfast
Hi Luke,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Very good thank you
December 6, 2023
Reply from Homebase - Belfast
Hi Carol,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Speedy and polite service.
December 6, 2023
Reply from Homebase - Belfast
Hi Lesley,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Ordered online and within the hour the…
Ordered online and within the hour the order was ready and collected. Fast and efficient service.
December 6, 2023
Unprompted review
Reply from Homebase - Belfast
Hi Elizabeth,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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