Contractual parking charge notice. Not only did I spend over £300 in store but got lumbered with a parking charge for being 14 minutes over the allocated time. What kind of organisation charges peo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kirsty went above and beyond to locate some storage boxes for me which weren't on the shelves but were showing as "in stock" on the computer system. She took the time to look and as a result I was abl... See more
I Had travelled to several different stockists to buy a BBQ’s without success until visiting Homebase at Bishop Auckland. Was lucky to be helped by an excellent staff member called Les who spent time... See more
Hi , served by Andrew today, I always use this branch , we had a stupid amount of wallpaper and paint etc.c to buy today , a large percentage of it was custom mix paint , he stayed with us start to fi... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Bishop Auckland
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Watling Road, DL14 9AS, Bishop Auckland, Co. Durham, United Kingdom
- 0345 640 7822
4.6
Excellent
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Decorating
Very satisfied with the goods I bought but low or no stock on some other items which was disappointing. Staff very friendly.
February 7, 2024
Extremely helpful staff and once again…
Extremely helpful staff and once again excellent customer service.
February 11, 2024
Unprompted review
Collect was spot on
Put my order in and was ready to in the hour very good service 😀
January 29, 2024
Unprompted review
Cube unit. Easy to order and collect
Easy to order and collect. Q&A helped decide whether to purchase. Good value for the money.
January 26, 2024
Unprompted review
Great service
January 25, 2024
Unprompted review
Reliable service
Reliable service, quality products, great choice of various items and competitive prices.
January 10, 2024
Unprompted review
Cluck and collect…
Items there and awaiting collection when we arrived. Click and collect saved time and avoided disappointment.
January 4, 2024
Unprompted review
Ready to collect
Ready to collect saves chewing on trying to find stuff
December 31, 2023
Unprompted review
Homebase always has excellent quality…
Homebase always has excellent quality items, I have ordered several of these storage boxes as they are really nice, and the click and collect service is excellent ..
December 19, 2023
Unprompted review
Reply from Homebase - Bishop Auckland
Hi Helen,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
The assistant was very pleasant and…
The assistant was very pleasant and helpful
December 18, 2023
Unprompted review
Reply from Homebase - Bishop Auckland
Hi Sharon,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
The staff are really friendly and very…
The staff are really friendly and very helful
December 8, 2023
Reply from Homebase - Bishop Auckland
Hi Pam,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Very easy.
Very easy to order and collect. Polite and professional staff at collect desk. No complaints. Thank you
December 5, 2023
Reply from Homebase - Bishop Auckland
Hi James,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Good fast service and collection was…
Good fast service and collection was easy and efficient
December 5, 2023
Reply from Homebase - Bishop Auckland
Hi Daniel,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Friendly helpful staff
The young lady who served me at the click and collect point at the Bishop Auckland branch was very helpful.
December 4, 2023
Reply from Homebase - Bishop Auckland
Hi Nel,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.