Homebase - Bodmin Reviews 

143
TrustScore 4.5 out of 5

4.6

Bodmin Retail Park, Launceston Road, PL31 2AP Bodmin, Cornwall, GB


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Rated 5 out of 5 stars

I couldn’t thank Paul enough from the Kitchen department at the Bodmin branch. Nothing was too much trouble for him. I had some concerns over the kitchen I had ordered and he very kindly sorted the pr... See more

Rated 5 out of 5 stars

Went to the Bodmin store yesterday and they had some lovely garden furniture on clearance. We were helped by Aiden who is an asset to the company. He gave us a brilliant price and was so helpfull and... See more

Rated 5 out of 5 stars

Adrain and Bryn went above and beyond with the customer service they gave us today in store. Helpful with a refund and helped us with information to choose different stock, nothing was to much effort... See more

Rated 2 out of 5 stars

After ordering on line to do a click & collect i traveled 40 mins drive to come to collect my items from Bodmin homebase. When i approached customer service desk the lady who was on the desk didn't ev... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Bodmin Retail Park, Launceston Road, PL31 2AP, Bodmin, Cornwall, United Kingdom

  • 0345 640 7856

4.6

Excellent

TrustScore 4.5 out of 5

143 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(143)

684 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Nice to have a someone at checkout that engages with customer. Service with a smile is everything. Thank you Krysta

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

well done Bodmin

well done to David at Bodmin branch for helping us with our large paint purchase & he was extremely helpful & gave some discount so we could get the amount we needed well done .

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

A new kitchen without any hassle

We ordered a new kitchen after having Paul come out and draw a design for us. Service was excellant and delivery was arranged when we were ready for it . During the fitting of the kitchen by my husband , we realised we needed a couple of extra pieces . I emailed Paul and these were ordered and arrived within days . All in all , a good experience all round and now I have a fabulous new kitchen

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

We have just ordered a new kitchen from…

We have just ordered a new kitchen from the Bodmin store. We were dealt with by Steve who was knowledgeable and skilled in designing the kitchen that we wanted.
Steve was patient with us and didn’t make us feel judged. Most importantly we did not feel pressured into buying anything this has been a barrier when looking for kitchens

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Dave served me in the Bodmin store

Dave served me in the Bodmin store. What fantastic service. He couldn’t have done more to help me choose my bbq. We had a great conversation and he even took the time to get the correct size cover for it. I was truly blown away. What’s lovely man 😊

May 26, 2024
Unprompted review
Rated 1 out of 5 stars

I paid to have my shed constructed and it has not been.

I paid to have my shed constructed and you have not done that nor called me to arrange for it. It’s just a pile of wood in my garden. Want to see that photo? Unimpressive.

May 22, 2024
Homebase - Bodmin logo

Reply from Homebase - Bodmin

Hi Rory​,

We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention. Please be assured we have escalated this with the suppliers and our digital support team to arrange the installation of your shed. As soon as they get back to us we will be back in touch with you directly.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Homebase - Bodmin - Outstanding Service

We recently visited Homebase Bodmin for our garden project, and we were incredibly fortunate to be assisted by Jo. Her support in selecting the right plants was truly outstanding. Jo's extensive knowledge and experience made a real difference to our experience. She took the time to understand our needs and provided expert advice that has helped make our garden look incredible.

Jo's dedication and passion for her work are evident, and it's individuals like her who give us reassurance in retail sales. We can't thank her enough for her help and will definitely return for our future gardening needs. Jo is a true asset to the Homebase team!

Thank you, Jo, for making our gardening project a success!

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Marvellous Mark @Bodmin

Marvellous Mark @Bodmin
Needed paint - Mark on more than one occasion has been super helpful whilst in the store. He has made that extra effort to find, mix up and offer guidance on different finishes and sizes. Much appreciated.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Jo is amazing

Jo is amazing! Thank you for all of your help in ensuring my garden is stunning for my summer season. Your help and advice is spot on. Thank you for going the extra mile. I will be back.

May 8, 2024
Unprompted review

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