Homebase - Bodmin Reviews 

143
TrustScore 4.5 out of 5

4.6

Bodmin Retail Park, Launceston Road, PL31 2AP Bodmin, Cornwall, GB


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Rated 5 out of 5 stars

I couldn’t thank Paul enough from the Kitchen department at the Bodmin branch. Nothing was too much trouble for him. I had some concerns over the kitchen I had ordered and he very kindly sorted the pr... See more

Rated 5 out of 5 stars

Went to the Bodmin store yesterday and they had some lovely garden furniture on clearance. We were helped by Aiden who is an asset to the company. He gave us a brilliant price and was so helpfull and... See more

Rated 5 out of 5 stars

Adrain and Bryn went above and beyond with the customer service they gave us today in store. Helpful with a refund and helped us with information to choose different stock, nothing was to much effort... See more

Rated 2 out of 5 stars

After ordering on line to do a click & collect i traveled 40 mins drive to come to collect my items from Bodmin homebase. When i approached customer service desk the lady who was on the desk didn't ev... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Bodmin Retail Park, Launceston Road, PL31 2AP, Bodmin, Cornwall, United Kingdom

  • 0345 640 7856

4.6

Excellent

TrustScore 4.5 out of 5

143 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(143)

690 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant!

Brilliant! So easy to order and collected. Trolley was waiting with everything on it so super easy to take to the car.

May 12, 2024
Unprompted review
Rated 2 out of 5 stars

After ordering on line to do a click &…

After ordering on line to do a click & collect i traveled 40 mins drive to come to collect my items from Bodmin homebase. When i approached customer service desk the lady who was on the desk didn't even greet me as a customer or even smiled😁. I really wish I had not bothered with bringing my custom to this store if that's how the staff is trained to treat customers these days.

May 11, 2024
Unprompted review
Homebase - Bodmin logo

Reply from Homebase - Bodmin

Hi Joe,

We’re sorry you’ve had a disappointing experience. We really appreciate you bringing this to our attention and will share your review with the store management. We will be in touch with you directly regarding your experience.

Thanks,
Team Homebase

Rated 5 out of 5 stars

When we were shopping in the Bodmin…

When we were shopping in the Bodmin branch, Paul was exceptionally helpful, not only did he give us the information we were looking for, but also ordered the product that we wanted on line. Everything done for us, that is what I call customer services with a smile.
Rowena Metters, a very satisfied customer.

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Homebase Bodmin

I found the products I wanted. The price was good as there was a discount.
The online process was really easy.
I always use Homebase as I like their product and their offers.

May 2, 2024
Unprompted review
Homebase - Bodmin logo

Reply from Homebase - Bodmin

Hi Julie​,

We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. Please be assured your feedback has been shared with the store management to fully review and they will be in touch with you directly.

Thanks,
Team Homebase

Rated 5 out of 5 stars

5 stars for Krysta

We visited the Bodmin Homebase, the staff are always exceptional, but we would like to give a special thank you to Krysta for being so friendly and helpful, 5 stars to Krysta. We managed to get everything we needed with her help.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Kitchen design

We were impressed from the outset and made to feel welcome by the team.
They were professional and very approachable.
We were listened to and they were able to deliver exactly as we wanted.
It is clear that a great deal have thought had gone into the design of our new kitchen.
We can't wait for it to be delivered.

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

First Class!

Paul Kelsey at Homebase Bodmin turned what I expected to be a dreary chore (choosing/buying a new bathroom) into a great experience - his service, communication and professionalism is second to none and nothing is too much trouble. Thanks Paul and I’d definitely purchase from Homebase again.

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

helpful staff

I'm re doing my back room, needed a few tools and bits and bobs. some things I couldn't find. A very friendly and really helpful staff member helped me I think her name was Jo. she took the time to show me where everything was nothing was a bother to her. Wish more places have staff like this such an asset. Good prices too on most things I wanted not bad for Bodmin :)

April 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer care by mark at Bodmin…

My husband rang to check availability of a particular floor tile . The staff member took the time to go and check the shelf . As there was only one box he offered to put them to one side , informing him, the box was damaged. When we arrived at store , the chap at customers service remembered speaking to my husband - he was pleasant and helpful, taking time to check everything was ok , great customer service

April 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service …

We were looking to purchase a lawnmower and it was very close to closing time this Sunday. Jo at Homebase, Bodmin went out of her way today to help us with product knowledge. Once we had decided on the model, we established it was £24 more expensive than at Wicks. Although she pointed out that it wasn’t store policy she very kindly matched the price for us to the same as Wicks. She helped us with carrying the item and we were absolutely delighted with the excellent service received. Thank-you!

April 14, 2024
Unprompted review

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