I couldn’t thank Paul enough from the Kitchen department at the Bodmin branch. Nothing was too much trouble for him. I had some concerns over the kitchen I had ordered and he very kindly sorted the pr... See more
Location
Switch locationBodmin Retail Park, Launceston Road, PL31 2AP Bodmin, Cornwall, GB
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See what reviewers are saying
Went to the Bodmin store yesterday and they had some lovely garden furniture on clearance. We were helped by Aiden who is an asset to the company. He gave us a brilliant price and was so helpfull and... See more
Adrain and Bryn went above and beyond with the customer service they gave us today in store. Helpful with a refund and helped us with information to choose different stock, nothing was to much effort... See more
After ordering on line to do a click & collect i traveled 40 mins drive to come to collect my items from Bodmin homebase. When i approached customer service desk the lady who was on the desk didn't ev... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Bodmin
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Bodmin Retail Park, Launceston Road, PL31 2AP, Bodmin, Cornwall, United Kingdom
- 0345 640 7856
4.6
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and friendly staff
Very helpful and friendly staff. Answered all my questions about my purchase.
April 10, 2024
Extremely efficient service
Extremely efficient service with professional staff thank you
April 12, 2024
Unprompted review
Great store for all DIY needs
April 8, 2024
Unprompted review
Krista
Krista, the assistant I asked for help was extremely polite, friendly and helpful.
April 4, 2024
Unprompted review
From 3rd to 1st choice - very pleased
We were very pleasantly surprised by the professionalism and friendliness displayed by the Homebase staff, particularly, kitchen designer Paul Kelsey. We visited and had quotes from 3 separate kitchen companies. Paul’s genuine enthusiasm for the quality and value of product actually convinced us to go with Homebase when it had been our 3rd choice!
We are very happy with the Whitstable shaker with vanilla noir worktops and even happier with our choice of supplier.
Well done Homebase!
March 26, 2024
Unprompted review
Staff made my visit so easy
Staff made my visit so easy , found Aaron to be especially helpful, and also reminded me the clocks go forward 😀
March 30, 2024
Unprompted review
It was easy to order and had quick…
It was easy to order and had quick delivery and and delivery service was excellent too
March 24, 2024
Great service . Great bargain occasional chair
Great service when collected from Bodmin branch. Item ready & staff member was very polite.
March 29, 2024
Unprompted review
No one was staffing the collect till
No one was staffing the collect till. So I had to queue with the purchasers to get served making the click and collect a waist of time.
March 27, 2024
Unprompted review
Reply from Homebase - Bodmin
Hi Andrew,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Good service
March 25, 2024
Unprompted review
Excellent Service
Not on display but a very good member of staff called Jenny spent time to check that there many in stock and sorted out our need.
March 16, 2024
Unprompted review
Not happy with my experience
Having asked for - and paid for - a home delivery I eventually found out that my lawn mower had been delivered to the branch when it didn't turn up at my home. So, not only did I then have to pick it up from the branch, I had to struggle in pain to get it out of my car and into my garage. The reason I wanted a home delivery was to avoid making an existing back injury worse (which I did!). I did contact the on-line delivery team regarding this situation (it wasn't the fault of the branch) but their attitude was far from helpful. As it turned out, I might as well have asked for (free!) 'click and collect' - not happy.
March 2, 2024
Reply from Homebase - Bodmin
Hi Amanda,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Thanks,
Team Homebase
Very prompt
Very prompt, helpful and reasonable price. The clothesline I bought is already operational! Really pleased
March 5, 2024
Unprompted review
Jo the team leader maid my experance…
Jo the team leader maid my experance she moved tbe bigest pile of wood to get to the peice we wanted a d was so polite
March 5, 2024
Unprompted review
Very quick click and collect
Very quick click and collect! Friendly staff all good
February 27, 2024
Unprompted review
Great customer service from Mandy
Great customer service from Mandy, polite, helpful and obliging
February 21, 2024
Unprompted review
Very helpful staff
January 25, 2024
Unprompted review
4 Pots of paint with brilliant deals.
Easy ordering,colours i wanted with a good deal to keep the prices low,delivery was quick and well packed.
All round brilliant experience.
January 18, 2024
The paint ordered was available without…
The paint ordered was available without delay.
January 24, 2024
Unprompted review
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