My elderly mother and I went to Homebase Branksome (near Poole) to buy a cordless lawnmower. A great guy called Tim to sent to assist us. He was knowledgeable and friendly. He answered our 15 plus que... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordering etc easy as was pick up. However the girl at customer services could not have looked less interested in serving us and barely looked up from her phone to help us. Poor customer service from h... See more
Was shocked to receive a parking fine in the post after using this store. After purchasing goods and loading our car, we visited some other shops on the site before leaving. The weather was appallin... See more
Company replied
Fantastic Customer service from enquiry to final delivery. Ellis @Homebase Branksome, very diligent and understanding. We gave a rough measurement plan and he showed us the 3D visual plan and point... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Branksome
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
1 Redlands, Poole Road, Branksome, BH12 1DN, Poole, Dorset, United Kingdom
- 0345 640 7014
4.5
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff
September 28, 2024
Unprompted review
Great shopping experience
Easy to order online.
Good correspondence.
All items were ready to be collected at the shop.
Great prices.
Very positive experience from start to finish
September 28, 2024
Unprompted review
Very speedy and simple to order and…
Very speedy and simple to order and collect.
September 27, 2024
Unprompted review
Great product
Great product, fair price obtained for me and in store in a very short time.
September 16, 2024
Great customer service
Ellis from the Branksome branch was super helpful in talking me through the different bits I needed to hang up my mirror. He was very patient and explained what I needed to do. Thanks so much!
September 21, 2024
Unprompted review
The only 4 left in stock were split…
The only 4 left in stock were split bags. Not good
September 20, 2024
Unprompted review
Reply from Homebase - Branksome
Hi Tim,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Ordered 3 points of paint to collect
Ordered 3 points of paint to collect. Drove 45 mins to get there after getting the text to say it was all there and ready. When collecting, she said did someone ring you to tell you we didn't have one of them!! No was my answer. Can't be that difficult can it??
September 16, 2024
Unprompted review
Reply from Homebase - Branksome
Hi Tracey,
We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.
Thanks,
Team Homebase
Easy to use Web site
Easy to use Web site, click and collect convenience and friendly, helpful and polite staff.
September 16, 2024
Unprompted review
Pleasant shopping experience in…
Pleasant shopping experience in spacious but well stocked shop. Helpful, polite & cheerful staff, especially the young lady in customer services . Thank you!
September 14, 2024
Unprompted review
Was ok
Was ok, although wrong paint was ready for collection, was soon rectified
September 12, 2024
Unprompted review
Reply from Homebase - Branksome
Hi Mike,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Excellent friendly helpful staff
Excellent friendly helpful staff. I didn't like original purchased, changed without any drama. Will continue shopping at homebase.
September 9, 2024
Unprompted review
Really quick and easy
Really quick and easy, always happy to help.
September 8, 2024
Unprompted review
I paid for 2 items to be delivered on…
I paid for 2 items to be delivered on specific day, to my surprise only 1 was delivered. I've been going back fourth with customer service. It's took 6 days to get my other parcel. Customer Service is a joke
September 2, 2024
Reply from Homebase - Branksome
Hi Beverley,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb).
We can see our Customer Service Team are working to get this sorted for you and that a replacement Keter unit is on its way to you.
Thanks,
Team Homebase
Friendly and helpful
August 24, 2024
Unprompted review
I was advised of some out of stock and…
I was advised of some out of stock and offered similar product. Order ready within the hour. Great service at the click and collect, absolutely no problems, awesome service.
August 21, 2024
Unprompted review
Very helpful and good service
August 14, 2024
Absolutely disgusted with the service…
Absolutely disgusted with the service received from Homebase and will never be buying from you again!! Ordered a bathroom cabinet on line took my money then phoned to tell me the store actually didn’t have one. Told refund would take 3-5 working days and asked for money back sooner and promised it would be with me in a couple of hours which didn’t happen. Meanwhile I looked at some different ones and ordered them and when we got to the store for collection and they were chipped and in disgusting state and we were then told that was because they were x display which I hadn’t been informed about. We got a refund but again told 3-5 working days but now have no proof of refund as she couldn’t offer me anything and the member of staff that serviced us her attitude stank absolutely no customer service. Homebase you and your staff are shocking!!
August 19, 2024
Unprompted review
Reply from Homebase - Branksome
Hi Debbie,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store. We can see that all items have been refunded for you. We the retailer will refund your card, but due to the banks clearing systems it won't be back in your account for a few days. Unfortunately, this is outside of Homebase's control, and we are unable to expediate your refund.
Thanks,
Team Homebase
Good in every way
Had stock as website (not so with other stores), ready for collecton, rang ahead to point out a chip to one item and helped load.
August 16, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.