Homebase - Branksome Reviews 

Young lady on the collect counter was superb. She had all the answers and was efficient and helpful. Couldn't be happier with the transaction. Well done!

Great experience from start to finish. Excellent customer service both online and in store. Very friendly and knowledgeable staff. Will certainly visit again.

From the point of the on-line order I was kept well informed; & the goods were delivered promptly for click & collect which went through quickly & efficiently.

Excellent customer service received from Sarah and Nick.
The staff at Branksome are very knowledgeable, helpful and a happy team. It's a pleasure to shop there.

We were considering ordering kitchen units from Homebase (the quality seemed good) and we were then introduced to Ellis Evans (designer) who was excellent (he had been a fitter and so understands how everything works). He was patient as we worked through various design options, guided us on what would work and the computer visuals were really helpful. He then introduced us to a fitter who was also brilliant. We are very happy with the end result.

I should also say that the delivery of the units was also flawless - a really helpful crew who communicated with us beforehand, arrived when they said they would and were happy to stack the units where we asked. (Unlike a well-regarded national department store who, the previous day, would only take things to our front door and didn't have a complete delivery).

A genuine 5* experience.

Good price. Product ready to pick up quickly. Staff friendly and helpful

Great service. Thank you for taking my item to my car as would not have been able to do it myself.

Ordered easily, went to store within 90 mins, staff great, home and using all within 120 mins of order. Excellent!

Great customer service.

I purchased a new kitchen from homebase Branksome and Ellis the kitchen designer was so helpful and had good knowledge of the products available. He took time to show me different options and explain things. Whenever I contacted him with a query by email the response was very quick and efficient.
Great customer service and nothing too much trouble
Thank you Ellis

Great store, friendly helpful staff. Good layout, nice displays. . Good prices. Totally recommend. 10/10
Thankyou

My elderly mother and I went to Homebase Branksome (near Poole) to buy a cordless lawnmower. A great guy called Tim to sent to assist us. He was knowledgeable and friendly. He answered our 15 plus questions about pros and cons and gave practical demonstrations. He was very patient and when it became clear that neither mum nor I had the grip strength assemble the grass collection unit, Tim put everything together, including the handle and carried it out to my car fully assembled. Brilliant customer service from a calm and helpful member of what seemed like a good working team.

Easy to order online and collect in store

Very good value couple of cap’s missing on top of chairs but went in store and they gave me so very pleased

Great service

I shopt at homebase because they had the best prices for the paint i wanted and they always have a good stock of items at good prices. Got

Great experience 👍 quick delivery

Once again a visit to this store reveals a lack of adequate watering of plants to the point where many £’s worth are beyond saving. Why does no-one either on the shop floor or within management care? Waste of money and plants.
Not the only Homebase where this happens.

Friendly, helpful staff.

The service was very good, the ordering and configuration of our wardrobes was also simple and straightforward. We were treated very as we had to order an extra part which was an oversight on Homebase but they sorted this out very easily. They also suggested a carpenter who was fantastic and also worked hard to make our purchase perfect. Would recommend.