Homebase - Bury St. Edmunds Reviews 

Jade was very helpful and friendly.

Jade was friendly, respectful, efficient but unhurried when dealing with me.
I was surprised to find 3 things I liked enough to buy for my home, when I only came in for one.

Very good the girl that served me help out by removing the price tags off thank you

I reserved some rolls of turf,on arrival it was all stacked on a trolley for me ready to take.jade was very helpful & cheerful. Very positive experience, also turf was damp and green, all in all great service.

Samantha was pleasant, helpful and nothing was too much bother for her. A great ambassador for Homebase

Jade radioed Dani so to remove a security tag so I could look at the item I wanted, Dani was cheerful and helpful with what I wanted and I got exactly what I want great team work, I enjoy going to Homebase as I know the staff are approachable and helpful, keep up the good work..

Order all ready as advised

Staff always pleasant and helpful

Janos was extremely helpful with helping us pick our garden seating. He was very knowledgeable about the products we were looking at. He was not forceful, trying to sell us something and was always on hand to help.

Very quick and smooth. Looked after my things while I shopped for bulb and packed my things in a cart for me and helped confirm the bulbs were suitable for the lamp. Courteous and helpful. Full marks.

Jade was excellent, directed me straight to what I needed (magnets) and service with a smile. Superb effort :)

Friendly staff great knowledge

Fantastic customer service from Jade.

Returned an unused can of paint. Jade made it a straightforward and simple process. All with smiles and a great, helpful attitude.

An employee by the name of Jena was extremely helpful helping me to find an item that I was not able to find on my own.
I was in a hurry and she help me find the item in a rapid time. I really appreciate the help.

Very prompt process

Nick was helpful throughout the process of designing the bathroom and choosing the fittings. He always responded promptly and nothing was too much trouble. Would definitely return based on this experience.

The product looks good in our garden, however was damaged, one of the slats was missing.

Homebase contacted me and sorted it to my satisfaction

Good service.

On a positive note , The staff who served me very helpful and also helped me carry my heavy purchases out to car. I had purchase one parasol on line , click collect , then decided while in store to buy a second one plus two black bases . Unfortunately on arriving home very disappointed to discover that the two sun parasols are both faulty , missing the cord that is needed to open up the parasol when you turn handle . Will have to return to hopefully exchange . Very disappointed and a 40min round trip required by car ,plus the extra petrol just to return item

Sales lady knew about my order and dealt with it immediately.

Helpful advice from Jade on returns policy

Excellent shopping experience.
Jade on the till was very welcoming and helpful.