Homebase - Cambridge Reviews 

165
TrustScore 4.5 out of 5

4.5

Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL Cambridge, GB


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Rated 1 out of 5 stars

Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... See more

Company replied

Rated 5 out of 5 stars

On our visit we encountered a wonderfully helpful staff member called Jack who spent some time demonstrating how a sofa bed worked, a matter of great interest to us. He then led us the cavernous war... See more

Rated 2 out of 5 stars

We bought a chimenea today that we were very excited to try out. Unfortunately, barely 30 minutes into the fire being on, a through-and-through crack developed in the top half of the chimenea, and... See more

Company replied

Rated 5 out of 5 stars

I've been a customer since the Cambridge store opened. It’s in a convenient central location near other businesses and ample parking usually. There’s a good range of products including nice bathroom a... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL, Cambridge, United Kingdom

  • 0345 640 7256

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(165)

714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

collecting a paint tester pot-…

I went to collect a paint tester pot- which was quickly found and handed to me by the assistant . While I was there I also picked up some bedding plants to fill a dismal window box in our new home; I think it’s going to look great!

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great home store

I visited after a long time, and it was my first time at the Cambridge branch. I had a great experience and bought a sofa online after looking at the item and being impressed. It is a great product, and I mainly received good customer service from the staff.

May 25, 2024
Rated 2 out of 5 stars

Defective chimenea.

We bought a chimenea today that we were very excited to try out. Unfortunately, barely 30 minutes into the fire being on, a through-and-through crack developed in the top half of the chimenea, and now, an hour in, a crack has developed in the main body, with the top crack widening.
Feels strange that something built to contain fire apparently can't handle heat.
Giving 2 stars because it does look lovely but isn't very strong, and at £90, it's a bit too expensive for things to go wrong so soon. A defective batch, perhaps?
Order number: 03456407256

May 27, 2024
Unprompted review
Homebase - Cambridge logo

Reply from Homebase - Cambridge

Hi Elaine,

Unfortunately the order number you have provided us with hasn't brought anything up in our system. Please get in touch through the following link and we will get back to you as soon as we can - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)

Kind Regards

Team Homebase

Rated 4 out of 5 stars

Gardener's world

Homebase Cambridge is a great place to buy plants and garden supplies.We visit regularly and pick up many bargains in the plant area. My only gripe is a Chocolate Cosmos tuber that never grew!

May 25, 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time and money

Ordered and payed for a item using click and collect, drove 45 miles to collect it only to be told that there was a stock error and the item wasn’t available.
Pointless having technology if you can’t use it properly.

May 25, 2024
Unprompted review
Homebase - Cambridge logo

Reply from Homebase - Cambridge

Hi Phil,

We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store manager. We have arranged for a £10 gift card to be sent to you in the post as a gesture of goodwill and apology. Please allow up to 14 days for this to arrive.

Thanks,
Team Homebase

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