Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... See more
Company replied
Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL Cambridge, GB
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Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... See more
Company replied
On our visit we encountered a wonderfully helpful staff member called Jack who spent some time demonstrating how a sofa bed worked, a matter of great interest to us. He then led us the cavernous war... See more
We bought a chimenea today that we were very excited to try out. Unfortunately, barely 30 minutes into the fire being on, a through-and-through crack developed in the top half of the chimenea, and... See more
Company replied
I've been a customer since the Cambridge store opened. It’s in a convenient central location near other businesses and ample parking usually. There’s a good range of products including nice bathroom a... See more
Written by the company
Written by the company

Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
Asks customers to review
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Replied to 43% of negative reviews
Typically replies within 2 weeks
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Bought some lovely bedding plants this morning, nice quality, 20% discount and a helpful lady om the till...a happy customer
The guy at the till was really friendly. Refreshing and put a smile on my face after a quite stressful day.
I went to collect a paint tester pot- which was quickly found and handed to me by the assistant . While I was there I also picked up some bedding plants to fill a dismal window box in our new home; I think it’s going to look great!
I found what I needed quite quickly
At the till I had a very pleasant experience with the sale person very polite and ready to help.
Thank you
Operator no: 233743
I visited after a long time, and it was my first time at the Cambridge branch. I had a great experience and bought a sofa online after looking at the item and being impressed. It is a great product, and I mainly received good customer service from the staff.
Well stocked store, found everything I needed. Friendly service.
You always have a wide range of garden plants, they are well looked after. Customer service is excellent.
Staff were very kind and very helpful with a tricky enquiry. Big thankyou.
We bought a chimenea today that we were very excited to try out. Unfortunately, barely 30 minutes into the fire being on, a through-and-through crack developed in the top half of the chimenea, and now, an hour in, a crack has developed in the main body, with the top crack widening.
Feels strange that something built to contain fire apparently can't handle heat.
Giving 2 stars because it does look lovely but isn't very strong, and at £90, it's a bit too expensive for things to go wrong so soon. A defective batch, perhaps?
Order number: 03456407256

Reply from Homebase - Cambridge
Bought a nice olive tree here. Good value. Staff helpful although they could do with having more staff dotted around the store.
System works well very helpful man carried goods to my car
Ash was helpful and friendly. Got what I needed, and was in and out of the shop in 5 minutes.
Homebase Cambridge is a great place to buy plants and garden supplies.We visit regularly and pick up many bargains in the plant area. My only gripe is a Chocolate Cosmos tuber that never grew!
Ordered and payed for a item using click and collect, drove 45 miles to collect it only to be told that there was a stock error and the item wasn’t available.
Pointless having technology if you can’t use it properly.

Reply from Homebase - Cambridge
A fab Saturday morning at Homebase, Cambridge - plant and growing medium bargains and excellent customer service from friendly and proactive staff, Joe & Caroline especially.
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