Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... See more
Company replied
Location
Switch locationUnit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL Cambridge, GB
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See what reviewers are saying
On our visit we encountered a wonderfully helpful staff member called Jack who spent some time demonstrating how a sofa bed worked, a matter of great interest to us. He then led us the cavernous war... See more
We bought a chimenea today that we were very excited to try out. Unfortunately, barely 30 minutes into the fire being on, a through-and-through crack developed in the top half of the chimenea, and... See more
Company replied
I've been a customer since the Cambridge store opened. It’s in a convenient central location near other businesses and ample parking usually. There’s a good range of products including nice bathroom a... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Cambridge
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL, Cambridge, United Kingdom
- 0345 640 7256
4.5
Excellent
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
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Helpful staff
Every year I buy my Christmas tree at Homebase. They always have a big assortment to choose from. This year I ordered online, but in the store I’ve realised that it was too small. A shop assistant unpacked several other trees and I could return the initial one and buy a new one. It looks gorgeous at home now! Happy Christmas
December 3, 2023
Reply from Homebase - Cambridge
Hi Tanya,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Rusty discounted product
Product discounted by 50%. After a 40 mile trip to collect was given rusty product. Would have refused it if paid full price. No explanation of why discounted when ordering.
December 10, 2023
Unprompted review
Reply from Homebase - Cambridge
Hi Paul,
Thanks for your feedback. We’re sorry for any disappointment caused - We have just emailed you regarding this 😊
Thanks,
Team Homebase
Click and collect - complete disappointment, took money, items not available
Paid for item to click and collect, had the text message to say it was ready, half way there had a phone call I missed driving to say they actually did not have items in stock and would not get them moving forward.
Complete waste of my time sadly, and though I am sure the money will be refunded, as normal with these these things it is not immediate and will be a few working days.
So disappointing, if they do not have items in stock, they should not be available for purchase, and certainly messages should not be sent in error to say items are ready for collection if that is not the case.
December 6, 2023
Unprompted review
Reply from Homebase - Cambridge
Hi there,
Thank you for taking the time to leave us a review, we're sorry to hear that there was no stock of what you ordered. We try to keep our online stock levels correct however there can be variances due to damage and theft, we're sorry that you were affected by this.
Team Homebase
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