The worst return process and customer service I’ve ever experienced. Absolutely awful! After 30 emails back and forth, they kept refusing to speak to me because my PayPal address was different. When... See more
Location
Switch locationUnit 3 Greyhound Retail Park, Greyhound Park Road, CH1 4QG Chester, Cheshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Home base chester sealand road went for paint for large building . Julie was amazing and we ended up buying different paint on her advice . So very helpful and knowledgeable which makes a huge chang... See more
Just had the most amazing customer support from Rachel in Homebase Sealand Chester. Working on gardens she jumped on the furniture department and had only used the delivery service once. She showed in... See more
Julie was super helpful! She was really friendly and personable giving us recommendations for our paint choice. She gave us expert knowledge on paint types that would be suitable for our home. She mad... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Chester
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 3 Greyhound Retail Park, Greyhound Park Road, CH1 4QG, Chester, Cheshire, United Kingdom
- 0345 640 7057
4.3
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst return process and customer service
The worst return process and customer service I’ve ever experienced. Absolutely awful! After 30 emails back and forth, they kept refusing to speak to me because my PayPal address was different. When I finally managed to speak to someone, they simply said, “Sorry, you can’t return it.” It has been an unbelievably frustrating and disappointing experience from start to finish. Avoid at all costs!
November 4, 2025
Unprompted review
Quickly and efficiently dealt with by a…
Quickly and efficiently dealt with by a human being. Sounds odd but it's nice have an encounter with a personable employee.
Thank you
December 3, 2024
Unprompted review
Homebase in Chester offers a mostly…
Homebase in Chester offers a mostly great service. Collection is straightforward with a dedicated desk, and the kitchen department, especially Jamie, is commendable. There’s consistent communication regarding deliveries, and the exchange process is smooth. However, delivery times can occasionally be delayed, as experienced when an item was still awaited in-store past the promised date. Overall, a recommended place with room for improvement in delivery consistency.
November 9, 2024
Unprompted review
Great prompt service at Chester…
Great prompt service at Chester Homebase. The server Mike was extremely helpful and even carried by goods out to my car. Great customer service
November 13, 2024
Unprompted review
Very friendly and efficient pick up
Very efficient pick up, and impeccable and friendly customer service!
November 9, 2024
Unprompted review
Staff very helpful,with information
Staff very helpful,with information
October 15, 2024
Unprompted review
Collection really easy
Collection really easy, a collection desk so didn’t have to join a queue at the tills. Simples!
October 5, 2024
Kept Informed of when the parcel was going to be delivered was…
Kept Informed of when the parcel was going to be delivered, great service.
October 1, 2024
Can was dented on pick up, disappointed by that, clearly product had not been checked.
Can was dented on pick up, noticed it when I put it in car.
October 3, 2024
Unprompted review
Reply from Homebase - Chester
Hi Chris,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
5⭐️ service
5⭐️ service. Jamie in the kitchen department at your greyhound Chester store is amazing. A credit to your company. Exchange process was very smooth. Very happy customer.
September 18, 2024
Apparently should have been delivered…
Apparently should have been delivered by Saturday 14th September, still hasn’t been delivered and it’s the 20th today.
Responding to the reply- I came to the store all the way from Warrington to collect this item on Wednesday 18th and was told it had still not arrived in the store…
September 17, 2024
Reply from Homebase - Chester
Hi Chloe
Thanks for taking the time to leave a review, We're very sorry to hear of the delay on your order. Looking into this further we can see this was delivered to the store of your choice on the 16th of September and will be awaiting your collection.
If you pop into the store with your order number and ID they will be able to get this for you.
Many Thanks
Team Homebase
Customer Service 5*
Customer Service 5*
First, the item I wanted was in stock and 50% off, plus CS advised me to go online to do a Click @ Collect saved an extra 10%!
Very helpful, heavy object so kindly took it out to our van
September 15, 2024
Unprompted review
Excellent service 2 of the goods…
Excellent service 2 of the goods arrived perfectly packaged and in good order. One of the goods a small table was damaged and the package was open. I returned it to the store the assistant was helpful and she gave me a refund. So very happy overall.
September 4, 2024
Good customer service
Good customer service. Polite, prompt and professional.
September 9, 2024
Unprompted review
Delivery to store did not happen within…
Delivery to store did not happen within published timeframe. Box was damp when collected.
September 3, 2024
Reply from Homebase - Chester
Hi Paul
We really appreciate you bringing this to our attention. We're as disappointed as you and will be logging your feedback for review with the carrier.
Team Homebase
Ordered and picked up
Ordered and picked up three washing baskets. Went out of his way to find my other order. Great service thank you !
September 3, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.