Homebase - Christchurch Reviews 

119
TrustScore 5 out of 5

4.8

Unit 1, Christchurch Retail Park, Bailey Drive, BH23 2BN Christchurch, Dorset, GB


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Rated 5 out of 5 stars

What a wonderfully pleasant and helpful morning at Homebase Christchurch. I came into the store with a trolley full of bits after a frustrating afternoon yesterday of trying to put together two chairs... See more

Rated 5 out of 5 stars

Really helpful staff member on Click and Collect desk. Knowledgable about the fact that discount was only possible with online order, but arranged for goods to be brought down so I could assess si... See more

Rated 5 out of 5 stars

There's a really lovely lady who works evenings at the Christchurch branch and she's always so polite and unbelievably helpful. I generally don't go in this store in the day but in the evenings it... See more

Rated 5 out of 5 stars

We always enjoy shopping in the Christchurch homebase store as we get friendly and helpful service. today we were helped by Mark who loaded a very big and heavy pot into our car bought using click and... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Christchurch

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Unit 1, Christchurch Retail Park, Bailey Drive, BH23 2BN, Christchurch, Dorset, United Kingdom

  • 0345 640 7115

4.8

Excellent

TrustScore 5 out of 5

119 reviews

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Replied to 51% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(119)

779 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Process is a breeze

Process is a breeze. Collection was from the back of the cashier( who was very helpful) so did not have to go inside the store. Highly recommended.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful staff.

Really helpful staff member on Click and Collect desk.
Knowledgable about the fact that discount was only possible with online order, but arranged for goods to be brought down so I could assess size and whether they would fit in my car, before I committed to the order.
Once transaction was complete he brought the items to my car and loaded them carefully for me.
Excellent.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Second visit in two days,bought some…

Second visit in two days,bought some garden stones and am unable to do any lifting,first visit,was immediately offered help when I reached the desk,my daughter did some of the lifting,second visit I was on my own ,asked for help at the desk,again within minutes a young guy came out to help me select then take me to the car,whilst I was paying ,the team at the desk were very chatty both with me and each other,lovely atmosphere,pleasure to shop,I have at least 4 garden centres nearer to me ,but will definitely be back to yours,thank you to all involved

July 7, 2024
Unprompted review
Rated 5 out of 5 stars

Paint creation

Mark responded very quickly to the call for assistance very quickly and was lovely and chatty the whole way through helping me.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Well stocked, competitive & friendlys usual

As usual, great friendly srvice from both till staff and garden manager today.
Terrific range fo healthy plants at comptative prices.
Local, free parking, and always a friendly positive attitude from a store I have used for the past eight years. Thank you

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Mark was really helpful!

Mark was really helpful and gave some great advice about bases for paints whilst making our sample of Dulux Fresh Artichoke. He was also patient with our 3 young children!

June 2, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful service

We always enjoy shopping in the Christchurch homebase store as we get friendly and helpful service. today we were helped by Mark who loaded a very big and heavy pot into our car bought using click and collect on line and provided us with a saw to cut a piece of wood bought on a separate order so that we could get it in the car. We were so greatfull!

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Went to the garden centre

Went to the garden centre. Excellent customer service from Ryan. Helpful and polite young man…
The rest of the staff were also good 👍.
Made my experience a pleasant one.
Many thanks.

May 17, 2024
Unprompted review
Rated 3 out of 5 stars

Click & Collect order for compost

Ordered 4 bags of compost online as they were on offer at a good price. Order process straightforward and was notified within an hour that it was ready to collect.
When we collected the compost, 3 of the 4 bags were split but we swapped them for intact bags with no issues.

May 3, 2024
Unprompted review
Homebase - Christchurch logo

Reply from Homebase - Christchurch

Hello Gillian,

Thank you for your review, we're sorry that the bags selected for you were damaged but we are pleased to hear that this was resolved in store!

Kind Regards

Team Homebase

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