Lynsey the Store Manager and her team were extremely rude. If she still had a job i would have suggested additional training in customer service. This is not acceptable behaviour and I would not was... See more
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Have made numerous visits to this store in recent weeks. Needed lots of advice and assistance. Roy was absolutely amazing! Patient, long suffering and knowledgeable. Really can’t speak too highly... See more
I had a very positive experience , the staff went above and beyond to help me when I had an accident with a pot of fence paint. They made me feel very supported in a very stressful situation. I espec... See more
I used the click & collect at Craigavon but the wrong item had been reserved. The alternative was no use at all. The item I needed was not in stock even though the website said it was. Customer ser... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Craigavon
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Rushmore Retail Park, BT64 1AA, Craigavaon, County Amargh, United Kingdom
- 0345 640 7675
4.2
Great
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Have made numerous visits to this store…
Have made numerous visits to this store in recent weeks. Needed lots of advice and assistance. Roy was absolutely amazing! Patient, long suffering and knowledgeable. Really can’t speak too highly of him.
Tonight my sister and I met with Cairan (assistant manager), who was extremely professional efficient and helpful. This guy ended up carrying 2 garden chairs to our car in the pouring rain as the shop was closing and he still managed to smile. Nothing was too much trouble for him. He needs promotion and Roy needs a medal.
August 8, 2024
Unprompted review
Very fast collection time
Very fast collection time, friendly staff, my chosen item wasn't in stock but got an alternative at no extra cost
August 5, 2024
Unprompted review
Excellent customer service
Excellent customer service, Leeanne was very helpful
August 1, 2024
Unprompted review
The woman that serves me most of the…
The woman that serves me most of the time is very pleasant and helpful always
July 30, 2024
Unprompted review
Stones were all wet and bags had to…
Stones were all wet and bags had to lift myself dress ruined no customer seres in Craigavon
July 24, 2024
Unprompted review
Reply from Homebase - Craigavon
Hello Collette,
Thank you for your review, we're sorry that the customer service you received was not to the high levels of customer service we hold ourselves to. We have raised this to the store manager for further review and to pick up with colleagues in store.
Kind Regards
Team Homebase
Tarmac drive seal, HAPPY CUSTOMER
I wanted to buy tarmac drive seal, I couldn't find it so I asked a male member of staff, he told me where to find it. Leanne at the till was very personable, she was warm and professional.
July 16, 2024
Unprompted review
Exlent service and fantastic value…
Excellent service and fantastic value for money. The click & collect service is very efficient, as were all the staff that helped me with the purchase.
July 1, 2024
Unprompted review
I found two members of the staff very helpful
I found a member of the staff very helpful today which doesn’t often happen. I have a disability and needed help in using my phone to pay for it and needed help to lift it into the boot of my car. I therefore wanted to thank both Leanne and Nigel for their support. This was for a used lawnmower hopefully with 12 months warranty. After sorting the lawnmower i went back in and bought a gas BBQ which Leanne again helped me with paying for it through my phone. Again thank you both for your help.
June 26, 2024
Unprompted review
Really helpful and friendly service
Really helpful and friendly service. I went in to store looking 10 tins of paint and had my baby with me in a pram. Nigel served me and went above and beyond to help. He listened to me then went out the back and got me tins in sizes that would work out as best value, loaded up a trolley and helped me through the checkout before helping me load up my car. Extremely good service- left very satisfied with my experience. Thankyou
June 26, 2024
Unprompted review
Garden Furniture
Recently purchased the sienna garden furniture range from Homebase, Craigavon. The price dropped online and they matched it. Nigel, the assistant manager went out of his way to help us and give my hubby tips on how to build it. Happy with purchase and service.
June 15, 2024
Unprompted review
Place well laid out staff helpful and…
Place well laid out staff helpful and friendly. Lady on checkout was very nice (Leigh)
June 22, 2024
Unprompted review
Had Everything I needed for a Job Just…
Had Everything I needed for a Job Just some positive feedback to you guys on a amazing staff member Leanne "She's great" so friendly helpful and courteous to me and other members of the public.Great staff are priceless. Mark from Turkingtons
June 21, 2024
Unprompted review
Good service
Got a delivery to store staff where very nice and friendly when I went to collect it
June 12, 2024
In queue to collect my item only one…
In queue to collect my item only one till open , 2 more members of staff arrived n went to the 2 men standing behind me . When I got served the young fella was rude and sharp . I asked could sumone help me to car ( corner sofa ) to be told ‘I don’t know I’ll see if there anyone about ‘
June 10, 2024
Unprompted review
Reply from Homebase - Craigavon
Hi Barbara,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Disappointing customer service
1.Bought a gazebo online for click & collect from Craigavon. On collection I was neither offered a trolley or help to my car & the gazebo was just pushed across the floor & handed to me. Luckily a trolley was sitting at the side of the till & I asked could I use it. Only for a customer who was in store at the same time offering me help I would have struggled to get it into the car.
2. Whilst there I also picked up a bbq cover & on payment asked was it suitable for the Saturn Pro BBQ (purchased from yourselves the day before). The box of covers were sitting on that particular bbq & I was told yes it was. Got home & tried the cover & it’s too small. Very disappointed as I’ve spent a lot of money recently in Homebase.
June 15, 2024
Unprompted review
Reply from Homebase - Craigavon
Hi Nicola,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Excellent team
I was served by Nigel who was lovely and helpful. I had seen the item i was looking had come through at a more expensive price at the till. He checked the display and seen the error and then honoured the price on display. All staff were very nice.
June 15, 2024
Unprompted review
Really great friendly service and I got…
Really great friendly service and I got colours mixed to my liking very happy thankyou to nigel at homebase
June 12, 2024
Unprompted review
Was served today by leanne she very…
Was served today by leanne she very pleasant and helpful thankyou for making my shopping experience a good one
June 11, 2024
Unprompted review
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