Lynsey the Store Manager and her team were extremely rude. If she still had a job i would have suggested additional training in customer service. This is not acceptable behaviour and I would not was... See more
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See what reviewers are saying
Have made numerous visits to this store in recent weeks. Needed lots of advice and assistance. Roy was absolutely amazing! Patient, long suffering and knowledgeable. Really can’t speak too highly... See more
I had a very positive experience , the staff went above and beyond to help me when I had an accident with a pot of fence paint. They made me feel very supported in a very stressful situation. I espec... See more
I used the click & collect at Craigavon but the wrong item had been reserved. The alternative was no use at all. The item I needed was not in stock even though the website said it was. Customer ser... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Craigavon
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Rushmore Retail Park, BT64 1AA, Craigavaon, County Amargh, United Kingdom
- 0345 640 7675
4.2
Great
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Leigh and Tom are fabulous
Leigh and Tom are outstanding members of staff. Whenever I'm looking a recommendation these two people are my go to. They always so welcoming professional helpful and polite. I always recommend people to them. They are outstanding members of homebase team and i have previously when unable to find them left and come back another day.
April 8, 2024
Unprompted review
False advertising
Before I headed to my local Homebase store today to purchase a lawnmower I carried out an online search of prices etc. Found one I liked and it also stated that they recycle your old lawnmower. So before I loaded my old one into the car and drive to my nearest store which is Rushmere in Craigavon I decided to contact them as I find there’s always a twist. And wasn’t I right. THEY ONLY TAKE THEIR OWN BRAND WHICH IS POWERHOUSE. They just lost a sale.
March 21, 2024
Unprompted review
Reply from Homebase - Craigavon
Hi Andrea,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Fantastic staff
Fantastic staff. So helpful and I have highly recommended to other potential customers. Katya. Is professional and nothing too much trouble.
March 18, 2024
Unprompted review
Really pleased with my new kitchen
Really pleased with my new kitchen. Great quality and reasonably price. It was delivered on the date we agreed on and one item was damaged in transit and it was replaced very quickly. Thank you Kateryna for designing our kitchen and for your continued help after we bought the kitchen.. great customer service
September 21, 2023
Unprompted review
Absolutely fantastic kitchen designer
I needed a good quality, modern, kitchen for my workplace. I went to several different local stores selling kitchens, but I was blown away by the kitchen designer in Homebase Craigavon.
Not only did I feel Kateryna was interested in my project, but her level of practical and aesthetic design of our kitchen was way beyond what I was expecting.
With so many businesses selling kitchens, for me the differentiator was Kateryna. I knew Homebase was the right choice for me.
Kateryna even recommended an independent kitchen installer that worked with Homebase.
From practical and aesthetic design, right through to the completion of installation, i could not have asked for better. I will use Homebase Craigavon (and Kateryna) again soon.
March 16, 2023
Unprompted review
Fantastic experience super smooth and…
Fantastic experience super smooth and great advice from Kateryna can highly recommend.
May 1, 2023
Unprompted review
Customer service was on another level
I was hesitating between buying kitchen from B&Q and Homebase, because these two were offering 0%finance. What convinced me to go with Homebase was in the end good old fashioned customer service. The designer who worked with us was on another level of dedication to her work and client. Kateryna went extra mile from the start of my messy process to the end. She advised on details even outside of stricly selling the kitchen, was available when I needed her. I was indecisive, changed my mind on a few major things as well as details and was extremely patient with me. I'm really happy with how my kitchen turned out. It seems good quality and we'll hopefully enjoy it for many years to come. There are a couple of things I would ask the manufacturer to look out for as these are snags that annoy me on a daily basis- some of the doors/ drawers are too close to each other causing them to rub and getting damaged. The pull out basket could be working a bit smoother, at the moment it requires a push to properly close. As a result the door under the sink got already scratched because the handles stick out. Overall I'm happy with the quality and with customer service particularly. I have to mention wonderful team of carpenters, electrician and plumber that was recommended to me by Homebase. Couldn't have asked for better and more dedicated squad.
October 16, 2023
Unprompted review
utility room Design
Designing my utility room was an enjoyable experience from start to finish, Katrina was great she had great ideas and was very helpful, I'm so happy with my finished product.
September 1, 2023
Unprompted review
Ordered online yesterday and collected…
Ordered online yesterday and collected the next day. Perfect service. Thanks
March 5, 2024
Unprompted review
Both female members of staff were very…
Both female members of staff were very friendly & supportive and made my wife and me laugh which is always good prior to commencing diy
February 12, 2024
Unprompted review
Helpful staff.
The staff were so helpful, they found exactly what I was looking for and processed a refund for my order online that was no longer needed which was back in my bank account with in two days. I was so impressed with the staff and the very fast successful outcome. Well done Homebase, Cowley.
December 20, 2023
Reply from Homebase - Craigavon
Hi Marilyn,
Thanks for taking the time to leave us a review. We’re so pleased your click and collect experience was great, it’s good to know we’re nailing it! 🔨️
Hope to see you back with us again soon 😊
Many Thanks
Team Homebase
The tracking of the delivery of Our…
The tracking of the delivery of Our Artificial Christmas tree was delivered by YODEL at the time they had told us and the deliverer offered to bring it into our house.
It was a first class, seamless experience!
December 10, 2023
Item was ready no issues on pick up
Item was ready no issues on pick up. Assistant was pleasant. All good
December 11, 2023
Unprompted review
Reply from Homebase - Craigavon
Hi Michael,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Very helpful assistant
Items ordered were ready for collection. Assistant was very helpful, pleasant and knowledgeable when making queries regarding stock
December 6, 2023
Reply from Homebase - Craigavon
Hi Paul,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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