The ordering process is fine, hassle free but the some members of staff at the Kingsway store certainly need to remember they actually have customers to serve rather than carry on conversations with f... See more
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Ordered my Keter outdoor storage unit online. Process was easy, quick and efficient. Picked up unit at Derby Kingsway store click and collect. Was served quickly by efficient and friendly staff, one o... See more
We were served by Ryan who mixed some paint for us, he helped us choose what type of paint and also checked we had all tools etc that we needed. He was very knowledgeable and friendly. At the til... See more
I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I c... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Derby Kingsway
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Kingsway, Derby, DE22 3FA, Derby, Derbyshire, United Kingdom
- 0345 640 7042
4.7
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful, friendly staff
Bought a hallway storage unit. Chris, Lewis and another member of staff were really helpful, friendly and professional.
January 6, 2024
Unprompted review
Nearly everything on clearance as it…
Nearly everything on clearance as it has been for months. All kitchen appliances no longer available. Very poor.
January 10, 2024
Unprompted review
Reply from Homebase - Derby Kingsway
Hi Roger,
We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review.
Thanks,
Team Homebase
Brilliant service offered by Homebase
Brilliant service offered by Homebase. Very friendly and polite staff. Thank you so much
January 9, 2024
Unprompted review
The item was immediately available and…
The item was immediately available and the member of staff was very pleasant.
January 1, 2024
Unprompted review
No help offered with a very heavy item.
December 30, 2023
Unprompted review
Reply from Homebase - Derby Kingsway
Hi Tara,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Went to Customer Services
Went to Customer Services. Very helpful male assistant. Found items ordered. Straight back out to car. No messing about. Items as described. Thank you.
December 15, 2023
Reply from Homebase - Derby Kingsway
Hi Frances,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Everything rang like clockwork
Everything rang like clockwork. Ordered the electric stove on the Friday which was after 4 pm. Advised it would be delivered Monday which it was. The lady at Homebase was very knowledgeable and she knew her stock levels. She was extremely helpful.
December 5, 2023
Reply from Homebase - Derby Kingsway
Hi Mrs,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Good Experience
Ordered online, quickly available for collection, communication good, staff helpful, good experience.
December 10, 2023
Unprompted review
Reply from Homebase - Derby Kingsway
Hi Leigh,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Easy click and collect, good customer service
Easy click and collect. Item was waiting for me but when I got to the store I changed my mind and wanted something else instead. No problem, one item refunded, one item paid for, in and out in a few mins, very friendly and helpful staff.
December 3, 2023
Reply from Homebase - Derby Kingsway
Hi Chirpy,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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