Wrong items were picked for collection. But assistant in the shop were very helpful and got the correct items brought from store. I was only expecting to take a few minutes to collect order but obviou... See more
Company replied
Location
Switch locationUnit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF Dumfries, GB
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See what reviewers are saying
I recently bought a garden shed from you. There were a few problems, due to my queries over confusing pricing, and delivery. Consequently the business took quite some time. However, the staff member,... See more
Customer service was not good. I was in to buy a gas barbecue which I tried to lift by myself but was unable to. Asked for assistance but non wad available according to staff member. I then suggested... See more
Company replied
The lady (Molly) who helped me with my click and collect order was very patient and kind. I was struggling with my phone to see the order and she went out of her way to sort it. Excellent customer ser... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Dumfries
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF, Dumfries, United Kingdom
- 0345 640 7175
4.7
Excellent
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 2 weeks
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Brilliant Experience
Very easy to reserve on line. Very quick confirmation item was ready to collect.
Next day item ready on a trolley. Check out girls was very friendly.
May 17, 2024
Unprompted review
Exclant for all custemers
May 16, 2024
Unprompted review
Came the next day
Easy ordering and delivery slot booking. Updated along the way and it even came the next day! Fantastic piece of furniture. A***
May 10, 2024
Trunking impressed
Item as described and ready for collection within a reasonable window. Collection was easy with helpful staff.
May 3, 2024
Unprompted review
Girl was very helpful and order all…
Girl was very helpful and order all ready on a trolley for me just to take great service
April 30, 2024
Unprompted review
Store wasn't busy
Store wasn't busy, so a quick walk around, some changes since previous visit. Then straight to customer services, no queue, served, with the assistant bringing my purchases already on a trolley! Thank you.
April 24, 2024
Unprompted review
Friendly and informed staff
Friendly and informed staff, highly professional.
March 16, 2024
Unprompted review
Dumfries Homebase kitchen buying experience
Antonia in store was knowledgeable, friendly and helpful when planning our new kitchen. In fact all of the staff we have met so far at Dumfries Homebase have been extremely helpful and friendly and we will definitely continue to shop there.
January 5, 2024
Unprompted review
Well priced garden furniture
It seems that garden furniture online is either cheap and nasty or extortionate so it was good to find that there was some displayed in store at homebase so that we could see the quality and also that it was reasonably priced. Staff were very helpful too showing us how it connected together and different arrangements.
April 6, 2024
Great online service.
Easy online ordering process. Immediate confirmation of order. Ready for collection within 30 mins, confirmed by text. Helpful staff at collection.
April 6, 2024
Unprompted review
Easy click and collect order
Very easy order process and staff at the store were very pleasant and dealt with the collection very efficiently
March 27, 2024
Unprompted review
Helpful and friendly staff
The assistant in the lawnmower section was very helpful and friendly. And the woman at the till was also very friendly (nice to see).
April 1, 2024
Unprompted review
Easy order easy pick up very helpful at…
Easy order easy pick up very helpful at the Dumfries store:
March 25, 2024
Unprompted review
Phil was wonderfully helpful & found…
Phil was wonderfully helpful & found what I was looking for .
Molly was also really helpful .
Excellent staff ... excellent service ....many thanks 😊
Also a big thank you again today 25/3/24 to staff members Lyn ..Ryan ..& Ellie who were all again really helpful ...which IS much appreciated ...thank you 😊
March 22, 2024
Unprompted review
Ordered 20 mins before I turned up at…
Ordered 20 mins before I turned up at the shop. The product was sitting waiting for me. Staff were very friendly.
March 24, 2024
Unprompted review
Collected a large order
Collected a large order. No problems, any faulty items were replaced with no query and delivered free of charge
March 9, 2024
Unprompted review
Item on sale was perfect
March 4, 2024
Unprompted review
Needed to take the delivery back and no…
Needed to take the delivery back and no problem getting refund
Staff always really friendly in shop
February 24, 2024
Expert advice from Phil
Phil at Paint Mixing desk gave us some really good advice on choosing the right paint for our project and also advised us of the current deals on offer with regards to paint. His expert knowledge on paint was invaluable to us.
February 24, 2024
Unprompted review
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