Wrong items were picked for collection. But assistant in the shop were very helpful and got the correct items brought from store. I was only expecting to take a few minutes to collect order but obviou... See more
Company replied
Location
Switch locationUnit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF Dumfries, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently bought a garden shed from you. There were a few problems, due to my queries over confusing pricing, and delivery. Consequently the business took quite some time. However, the staff member,... See more
Customer service was not good. I was in to buy a gas barbecue which I tried to lift by myself but was unable to. Asked for assistance but non wad available according to staff member. I then suggested... See more
Company replied
The lady (Molly) who helped me with my click and collect order was very patient and kind. I was struggling with my phone to see the order and she went out of her way to sort it. Excellent customer ser... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Dumfries
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF, Dumfries, United Kingdom
- 0345 640 7175
4.7
Excellent
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
“Outstanding Customer Service”
“Outstanding Customer Service”
I live in West Sussex, but the Dumfries Homebase had a product I needed and Thanks to the Manager Ken and Antonia my product is on its way to me 😁 Thank You 🙏🏾 so much Homebase Dumfries, you went above and beyond with your Customer Service and if I am ever in Scotland I will come in and Thank You personally 😊
Warm Wishes Maddy
February 19, 2024
Unprompted review
Staff member was very nice and efficient
February 11, 2024
Unprompted review
All as ordered
February 11, 2024
Unprompted review
Excellent Click and Collect service at Dumfries
I made the use of the click and collect service for the first time.
Received an acknowledgement that the two items were ready to collect within a few minutes of placing the order via text.
Excellent, friendly service when I went into the Dumfries shop to collect the paint.
February 9, 2024
Unprompted review
Click and Collect recommended.
We needed various items from Homebase. Normally we’d just pop in and have a browse, but we were short of time so decided to use their click and collect service. Super easy - a text to let us know everything was ready and no time at all when we went to collect. Super friendly staff member as well. Perfect,
February 4, 2024
Unprompted review
Online order pick-up
Quick and easy, staff were helpful and friendly.
January 24, 2024
Unprompted review
Lovely staff most helpful
January 10, 2024
Quick and easy click and collect.
Quick and easy click and collect.
Product great.
January 13, 2024
Unprompted review
Dumfries staff were very helpful
Dumfries staff were very helpful. Helped me with a very large, heavy item. I never would’ve been able to get it to the car or into the car without their help.
January 8, 2024
Unprompted review
Easy to view and helpful staff
January 5, 2024
Click and collect service..
Ease of availability .... 1 hour on click & collect. Item was waiting when I arrived. Customer service lady was so pleasant and helpful,
Five stars all round..
December 18, 2023
Unprompted review
Reply from Homebase - Dumfries
Hi Alison,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
No hassle click & collect
Lights up,looking good.Great bargain at half price.
December 16, 2023
Unprompted review
Reply from Homebase - Dumfries
Hi Tricia,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Ordered insulation by click and collect…
Ordered insulation by click and collect service, paid online, husband picked it up, all ready and waiting no hassle, now up in the loft!
December 3, 2023
Reply from Homebase - Dumfries
Hi Patricia,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Had all items that were ordered and was…
Had all items that were ordered and was kept informed on everything
December 2, 2023
Reply from Homebase - Dumfries
Hi MARGARET,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Reply from Homebase - Dumfries
Hi June,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Friendly helpful staff.
December 5, 2023
Reply from Homebase - Dumfries
Hi Mrs,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Good service is the only reason I have…
Good service is the only reason I have given any stars ...extremely poor product but I had already used it and needed it so couldn't return it. Xmas tree stand..very poor .far too narrow to fit most tree trunks and wouldn't keep any straight.
December 3, 2023
Reply from Homebase - Dumfries
Hello Julie,
Thank you for your review, we're sorry you were disappointed by our product.
Team Homebase
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.