Website easy to navigate and order. Order placed 8pm so. It expecting anything until next day as store closed but still received text same day saying ready for collection. At store 8:20 and items r... See more
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Just picked up some compost etc from Homebase in East Dereham, Norfolk. The girl on the desk ignored me when I said hello, she needs retraining in customer service. Not a big deal but worth addressin... See more
Paul was brilliant, I came in with an idea and he helped to turn this into a plan! The people at the tills were just as brilliant at getting the prices and letting me know about some minor damage, I d... See more
Unfortunately one of the glass lights shades was broken but I cannot commend Homebase staff too highly for their attitude & efficiency in supplying a replacement. They are a pleasure to deal with. T... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - East Dereham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Yaxham Road, NR19 1HB, East Dereham, Norfolk, United Kingdom
- 0345 640 7546
4.4
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 49% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Angela helped me find the correct tools…
Angela helped me find the correct tools for a project I was working on.
March 12, 2024
Unprompted review
Shopping experience in Home Base Good service tidy shop good…
Good service tidy shop good merchandising
March 21, 2024
Unprompted review
Good offers,neat and tidy store
Good offers,neat and tidy store. Friendly staff
March 17, 2024
Unprompted review
Great staff
Great staff member who carried heavy items out to my car. Thank you.
March 12, 2024
Unprompted review
Efficiency at its finest
Clear layout of the store, helpful team members and efficient service
March 11, 2024
Unprompted review
I needed a full sheet of MDF cutting to…
I needed a full sheet of MDF cutting to various sizes and as I understand it no one else in Dereham will do this so I had no option but to buy it from Homebase and have it cut down, the problem I have is the price they charge for a 8x6 board, it’s a complete rip off.
February 26, 2024
Unprompted review
Reply from Homebase - East Dereham
Hi Ian,
We’re sorry for any disappointment this has caused. We always aim to remain competitive so really appreciate your feedback and will share this with the relevant team.
Thanks,
Team Homebase
Girl needs retraining.
Just picked up some compost etc from Homebase in East Dereham, Norfolk. The girl on the desk ignored me when I said hello, she needs retraining in customer service. Not a big deal but worth addressing.
Trolley went everywhere.
February 23, 2024
Unprompted review
Lighting
Unfortunately one of the glass lights shades was broken but I cannot commend Homebase staff too highly for their attitude & efficiency in supplying a replacement. They are a pleasure to deal with. The lights look lovely & are bright enough
February 16, 2024
Good quality and value
The laminate flooring is good quality and at 20% off good value.
Using clic and collect meant that I knew everything was available and saved me a wasted trip. The shop staff were very friendly.
February 15, 2024
Great knowledge of paint and super…
Great knowledge of paint and super helpful. Big thank you to Jack and Paul.
February 14, 2024
Unprompted review
Items were avaliable quickly and the…
Items were avaliable quickly and the staff friendly and helpful
February 10, 2024
Unprompted review
Quick and easy clock &collect
Quick and easy online order, just the same when collecting items from store
February 7, 2024
Unprompted review
Friendly helpful service!
January 20, 2024
Unprompted review
Reply from Homebase - East Dereham
Thank you for your feedback . Look forward to seeing you again
Exchange and refund process
We had purchased the wrong sized item on line and needed to exchange for correct ones. Really efficient exchange and refund service from our local Dereham store. I was not expecting this as the purchase had been on-line.
January 20, 2024
Reply from Homebase - East Dereham
Happy to help with your exchange. We look forward to seeing you again
Very helpful lady with a smile 😊
Very helpful lady with a smile 😊 very pleasant collection 😊
January 25, 2024
Unprompted review
Reply from Homebase - East Dereham
Thank you for your comment.
Kubu shelving unit with storage
Great Kubu unit, another one to my other Kubu furniture. Sturdy, great looking and easy to put together.
January 11, 2024
Reply from Homebase - East Dereham
Thank you for your comment. Glad you liked the new range of kubu
The gentleman in the paint section was…
The gentleman in the paint section was very helpful and explained my paint options.
As a result I bought my undercoat and gloss paint.
Thank you for your assistance.
January 14, 2024
Unprompted review
Reply from Homebase - East Dereham
Many thanks for your compliment. Our team are always here to help
Excellent service order already loaded…
Excellent service order already loaded onto a trolley for me
January 13, 2024
Unprompted review
Reply from Homebase - East Dereham
Thank you for your feedback. glad you received excellent service
Lovely staff & great value products.
January 7, 2024
Unprompted review
Reply from Homebase - East Dereham
Many thanks for your feedback. Hope to see you again soon
Excellent service
Phone to say couldn’t font bucket top, and offered an alternative. On Collection correct top had been located. Excellent service
December 24, 2023
Unprompted review
Reply from Homebase - East Dereham
Hi James,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
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