Website easy to navigate and order. Order placed 8pm so. It expecting anything until next day as store closed but still received text same day saying ready for collection. At store 8:20 and items r... See more
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See what reviewers are saying
Just picked up some compost etc from Homebase in East Dereham, Norfolk. The girl on the desk ignored me when I said hello, she needs retraining in customer service. Not a big deal but worth addressin... See more
Paul was brilliant, I came in with an idea and he helped to turn this into a plan! The people at the tills were just as brilliant at getting the prices and letting me know about some minor damage, I d... See more
Unfortunately one of the glass lights shades was broken but I cannot commend Homebase staff too highly for their attitude & efficiency in supplying a replacement. They are a pleasure to deal with. T... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - East Dereham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Yaxham Road, NR19 1HB, East Dereham, Norfolk, United Kingdom
- 0345 640 7546
4.4
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing was too much trouble for the…
Nothing was too much trouble for the staff who were knowledgeable and friendly. We really enjoyed our visit
December 14, 2023
Reply from Homebase - East Dereham
Hi Mrs,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Went to collect my paint and the wrong…
Went to collect my paint and the wrong item had been picked. Luckily they still had the correct one on the shelf. They could not just swap the item over but had to refund the wrong one and I had to re buy the correct one. Luckily I had my card with me! Was then told I would have to wait 4 days for the refund. Not good enough Homebase.
December 20, 2023
Unprompted review
Reply from Homebase - East Dereham
Hi Lesley,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager.
Thanks,
Team Homebase
Very easy on-line purchase
December 15, 2023
Reply from Homebase - East Dereham
Hi Robert,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Click and collect
I’ve never had any problems when Homebase click and collect staff are so friendly and helpful 5 ⭐️ all the way!
December 18, 2023
Unprompted review
Reply from Homebase - East Dereham
Hi Penny,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Who needs customers?
I had an email today informing that ALL Christmas lights were now half price. When I went to the store the lights I wanted hadn't been marked down. I asked an assistant who firstly said it was just some lights..then when I pointed out that the signs said all she said she'd run it through the til to see
The conclusion was that the lights weren't even on the system and were still full price.
I pointed out the signs and showed her my email. She said she'd have to take them off sale. I asked to see a manager and was informed they were day off. I also pointed out that they were losing a purchase but to no avail.
I had another purchase so headed to the till. While waiting for the customers in front to have another pricing issue sorted out a call went out for the person I believe to be a manager of the store... they duly arrived and I was about to speak when the assistant suddenly appeared asking what lights I wanted dashed off to get them then opened up a till to sell them to us at half price!
Although I'm happy to purchase what I wanted as advertised I'm not happy that I seem to have been deliberately mislead to put it mildly. The store was extremely quiet and there is a reason the Christmas stock is reduced. It needs to sell and the window of opportunity is now!
Above all as the consumer I want to be treated with some degree of respect and in a professional manner not misinformed and lied to.
December 16, 2023
Unprompted review
Reply from Homebase - East Dereham
Hi Jayne,
We’re sorry we’ve let you down on this occasion. We’re as disappointed as you, and really appreciate you bringing this to our attention. I have logged your feedback with the store management to review this. Please contact us at the following link so that we can look into this further for you: (
https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb
)
Team Homebase
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