Homebase - Eastbourne Reviews 

110
TrustScore 4.5 out of 5

4.3

27 Lottridge Drove, BN23 6QD Eastbourne, East Sussex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After a lot of difficulty using the online website, I decided to go into the store located in Eastbourne the following day. I can not explain how fantastic the staff are. Really friendly, polite, help... See more

Rated 3 out of 5 stars

Click & Collect order - The wrong paint was put aside, I ordered the Farrow & Ball ‘Estate’ emulsion in French Gray and the Farrow & Ball ‘Modern’ emulsion in French Gray’ was reserved luckily I check... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a kitchen from Homebase in Eastbourne. The kitchen designer Justin Weller did an excellent job throughout. He was very attentive and importantly listened carefully to our require... See more

Rated 5 out of 5 stars

We recently purchased an outside dining set & parasol (+ base) for our new decking. An excellent experience all round. Everyone in the Eastbourne store was super helpful and ready to help out. A MASS... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • 27 Lottridge Drove, BN23 6QD, Eastbourne, East Sussex, United Kingdom

  • 0345 640 7126

4.3

Excellent

TrustScore 4.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(110)

754 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and timely

December 21, 2023
Unprompted review
Homebase - Eastbourne logo

Reply from Homebase - Eastbourne

Hi pambarker​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Rated 5 out of 5 stars

Just great customer service

Just great customer service
Colleague could not do enough

December 12, 2023
Unprompted review
Homebase - Eastbourne logo

Reply from Homebase - Eastbourne

Hi Colin​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Rated 5 out of 5 stars

Great service thank you

December 11, 2023
Unprompted review
Homebase - Eastbourne logo

Reply from Homebase - Eastbourne

Hi Paula​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Rated 5 out of 5 stars

Nice smiley staff

Nice smiley staff , quickly got purchases and we were done in no time .

December 6, 2023
Homebase - Eastbourne logo

Reply from Homebase - Eastbourne

Hi HELEN​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Rated 1 out of 5 stars

Ordered click and collect but not in…

Ordered click and collect but not in stock although showing online as available

December 9, 2023
Unprompted review
Homebase - Eastbourne logo

Reply from Homebase - Eastbourne

Hi Paul,

We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.

Thanks,
Team Homebase

Rated 5 out of 5 stars

All went very well

All went very well. As expected My ceiling lights look very nice ow they are up.

December 2, 2023
Homebase - Eastbourne logo

Reply from Homebase - Eastbourne

Hi J​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

Rated 5 out of 5 stars

Great experience

Great experience

Ordered baubles online. Very easy. Simple to collect very friendly staff

November 28, 2023
Homebase - Eastbourne logo

Reply from Homebase - Eastbourne

Hi Alison​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

Rated 5 out of 5 stars

Online order

Online order: click and collect worked perfectly. Staff were friendly, helpful and efficient.

December 3, 2023
Homebase - Eastbourne logo

Reply from Homebase - Eastbourne

Hi Customer​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look