Great friendly staff. Amanda is always smiling and happy to have a laugh with us at check out/customer service. Always nice to see people like her working in a customer service role as it makes for a... See more
Location
Switch locationFarnham Retail Park, Guildford Road, GU9 9QJ Farnham, Surrey, GB
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See what reviewers are saying
Very easy, quick and straight forward thank you. Helped replace the Terratek one I had very quickly and I didn’t want to get a third Terratek pole hedge pruner (has a design flaw with its pole extensi... See more
You were offering 10% off in store but not online. I only realised when collecting item. I mentioned it to your member of staff who only commented “Oh!”. No offer was made to refund difference in pr... See more
Company replied
Very Helpful Service from Gary with regard to ordering bathroom ware, in The Farnham Branch, even though the job was a bit tricky, impressed with the treatment and service from all the staff in the sh... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Farnham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Farnham Retail Park, Guildford Road, GU9 9QJ, Farnham, Surrey, United Kingdom
- 0345 640 7290
4.5
Excellent
89 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
I was able to change the item I ordered with no fuss or bother. Excellent service.
November 15, 2024
Unprompted review
Staff were great its terrible they are…
Staff were great its terrible they are going to lose their jobs shameful on the company
November 14, 2024
Unprompted review
Great friendly staff
Great friendly staff. Amanda is always smiling and happy to have a laugh with us at check out/customer service. Always nice to see people like her working in a customer service role as it makes for a more pleasant experience for customers :) see you next time!!
November 8, 2024
Unprompted review
Very pleasant lady behind counter
November 9, 2024
Unprompted review
Staff very friendly and carried chairs…
Staff very friendly and carried chairs out to my car for me
November 4, 2024
Unprompted review
Very easy.
Everything was easy, from ordering to collection. Polite and pleasant member of staff.
October 25, 2024
Unprompted review
Very efficient service
Very efficient service
Will definitely use again
October 14, 2024
Unprompted review
Powerbase pole hedge pruner
Very easy, quick and straight forward thank you. Helped replace the Terratek one I had very quickly and I didn’t want to get a third Terratek pole hedge pruner (has a design flaw with its pole extension in securing it and both went blunt too quickly on different hedges/shrubs).
September 17, 2024
experience today was extremely good
My experience today was extremely good, staff were friendly helpful and kind.
October 2, 2024
Unprompted review
2 tier pricing - very poor service.
You were offering 10% off in store but not online. I only realised when collecting item. I mentioned it to your member of staff who only commented “Oh!”. No offer was made to refund difference in price. Very poor service!
Refund now applied- thank you
September 30, 2024
Unprompted review
Reply from Homebase - Farnham
Hi Richard,
We're sorry to hear the discount was not applied to your order.
We have actioned a refund for the 10% back to you and this should show in the next 3-5 working days.
Many Thanks
Team Homebase
Rosie was a really lovely lady
Rosie was a really lovely lady, she was very talkative as she was putting my items through.
September 30, 2024
Unprompted review
Good saving
Purchased Aftercut All in One Autumn Lawn feed. Good Saving - I had seen online that it was £3.20 off - and the Homebase had another 10% off everything.
Item was clearly displayed - but only showed the list price of £16 - not the £3.20 saving price of £12.80. However the till had the discount price + 10% off so only paid £11.52
I notice ONLINE Homebase is displaying this item under the wrong heading - It is not "Grass Seed" but "Lawn Feed"
September 29, 2024
Unprompted review
Paints
Great service when having some paints mixed up after 8 brought in the tester to show him which has cost £4.50 , he forgot to give it back to me and the shop half an hour later says it isn't there, if it isn't then it's been stolen.!!
September 28, 2024
Unprompted review
Reply from Homebase - Farnham
Hi Luke,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Easy using click and collect
Easy using click and collect, quick when I went to Farnham store to collect my chair, the lady was lovely and polite I would definitely shop again and use this service
September 24, 2024
Unprompted review
Love using the click and collect…
Love using the click and collect service. I know that when I arrive, it's already for me and I know that I get what I needed. Just walk in and pick up. If I have any heavy item's, I'm offered assistance. Well done homebase.
September 14, 2024
Unprompted review
The staff were super helpful and…
The staff were super helpful and friendly. Thanks!
September 14, 2024
Unprompted review
Great friendly service
I went to click and collect my order and I was greeted with such a friendly welcome. I can’t remember the lady’s name but she should keep doing an amazing job.
September 14, 2024
Unprompted review
Staff were really helpful and quick on…
Staff were really helpful and quick on getting my item
September 13, 2024
Unprompted review
Everything I needed and service with a…
Everything I needed and service with a smile!!
Amanda was very helpful and pleasant.
September 10, 2024
Unprompted review
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