Great friendly staff. Amanda is always smiling and happy to have a laugh with us at check out/customer service. Always nice to see people like her working in a customer service role as it makes for a... See more
Location
Switch locationFarnham Retail Park, Guildford Road, GU9 9QJ Farnham, Surrey, GB
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See what reviewers are saying
Very easy, quick and straight forward thank you. Helped replace the Terratek one I had very quickly and I didn’t want to get a third Terratek pole hedge pruner (has a design flaw with its pole extensi... See more
You were offering 10% off in store but not online. I only realised when collecting item. I mentioned it to your member of staff who only commented “Oh!”. No offer was made to refund difference in pr... See more
Company replied
Very Helpful Service from Gary with regard to ordering bathroom ware, in The Farnham Branch, even though the job was a bit tricky, impressed with the treatment and service from all the staff in the sh... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Farnham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Farnham Retail Park, Guildford Road, GU9 9QJ, Farnham, Surrey, United Kingdom
- 0345 640 7290
4.5
Excellent
89 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Amanda and her…
Excellent service by Amanda and her colleagues. Delighted with our new BBQ.
September 7, 2024
Unprompted review
Homebase offered the best price
Homebase offered the best price on Crown Smartpaint - Excellent click and collect service - Amanda on Customer Service is 100% the best ! Always Speedy Efficient Helpful and cheerful
September 4, 2024
Unprompted review
Really friendly.
Despite it being near the end of the day, the person on the till (Jack) was still really friendly and went to help somebody else AFTER he had served me (well empressed).
September 3, 2024
Unprompted review
Very Helpful Service from Gary with…
Very Helpful Service from Gary with regard to ordering bathroom ware, in The Farnham Branch, even though the job was a bit tricky, impressed with the treatment and service from all the staff in the shop, and the products were all very good, will def.,be back, best customer service in a large store, for months
September 2, 2024
Unprompted review
False advertising
We googled an item which said it was in stock at the Farnham Surrey store.
We especially made an effort to travel 8 miles to get this particular item and when we got there and asked an assistant she replied no sorry we don't stock that item.
We told her according to the website you do. She said you can order and pay for it online then we would have to refund you as the item is discontinued
This is clearly advertising under false pretence and we wasted our time, effort and petrol money on a item you say you stocked which was in fact discontinued.
September 1, 2024
Unprompted review
Reply from Homebase - Farnham
Hi Sandra,
Thanks for your feedback. We’re sorry for any disappointment caused. Our online stock checker is provided as a guide only and would always recommend waiting for the confirmation email or reaching out to the store double check prior to making the journey. If you wish to discuss this further please reach out here - (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Amanda at Farnham home base was quick
Amanda at Farnham home base was quick, efficient, friendly and informative. Great experience at HB today! 👍
September 1, 2024
Unprompted review
Good experience.
Found what I wad looking for. Good choice.
Staff very helpful and friendly.
Good experience!
August 27, 2024
Unprompted review
still waiting on one item which was…
still waiting on one item which was ordered one hour after my first order, feel let down
August 15, 2024
Reply from Homebase - Farnham
Hi Malcolm,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and one of our Customer Escalations Team will be in contact shortly to get this sorted for you
Thanks,
Team Homebase
Click and collect - amazing !
Helpful quick friendly efficient in and out and offered to help as well - amazing service thank you
August 17, 2024
Unprompted review
Great price
Great price, efficient service and helpful staff at the collection point
August 15, 2024
Unprompted review
Excellent service from the staff
Thank you Amanda and her colleague for helping me put the garden chairs into my car. The staff and service is always great!
July 21, 2024
Unprompted review
Staff were friendly and helpful
Staff were friendly and helpful. They had picked the wrong item. But changed it over quickly and apologised
July 28, 2024
Unprompted review
Reply from Homebase - Farnham
Hi Karl,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Easy to order
Easy to order - speedy click and collect. Lovely lady on customer services
August 1, 2024
Unprompted review
Amanda on customer service was…
Amanda on customer service was fantastic, nothing was too much trouble. The gent who helped me into the car was very helpful as well. Credit to the store and company. Thank you
July 31, 2024
Unprompted review
Amanda was very helpful as she always…
Amanda was very helpful as she always is. Thank you.
July 21, 2024
Unprompted review
Efficient reception staff at the…
Efficient reception staff at the Fareham store ‘click and collect’ with our order immediately ready to pick up 😀Thx
July 18, 2024
Unprompted review
Order put together very quickly
Order put together very quickly. Collection also both easy and quick.
July 8, 2024
Unprompted review
Excellent customer service6th
Immediately after I had placed my click and collect order I noticed an error (mine). I phoned Homebase at Farnham and Sophie sorted it out.
July 6, 2024
Unprompted review
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