I have shopped from Homebase in Galwally Belfast on numerous occasions since I moved there over two years ago. The staff have been very friendly. In particular I should mention Klara from the kitchen... See more
Location
Switch locationDrumkeen Complex, Upper Galwally, Saintfield Road, Galwally, BT8 6FY Belfast, GB
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See what reviewers are saying
Bought a sofa last week but the store only had one left & it had a mark on it. The manager including Aaron in Belfast Forestside store was so helpful and got in touch to show me the mark. So helpful a... See more
William n Pat from Upper Galwally Branch went over and above today. They went and checked the warehouse and found what I needed. They were so pleasant n very helpful.. Great customer care 👌
Staff were shockingly rude, two members staff were discussing personal holidays while I waited for about 5, minutes standing directly at the desk, then without even looking at me the young lady behind... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Galwally
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Drumkeen Complex, Upper Galwally, Saintfield Road, Galwally, BT8 6FY, Belfast, United Kingdom
- 0345 640 7674
4.3
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Ordered online for pickup in store
Ordered online for pickup in store. Received txt to say i had collected, phoned store who were unable to find order on system. They contacted head office.
Recontacted store again as received no callback, head office confirmed order and i was told call to store to collect.
Called to store and again ran into issues as not on order system, item was found after 10 minutes.
I wont be using click and collect again.
Got item home and broke after use, would not recommend poor quality product.
May 23, 2024
Unprompted review
Reply from Homebase - Galwally
Hi Steve,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Absolutely fantastic service today from…
Absolutely fantastic service today from Jamie, Fionn and David. Excellent customer care as always. Jamie carried to car as i have Multiple Sclerosis and walk with a stick. Above and beyond exceptions and very friendly.
May 18, 2024
Unprompted review
Very easy transaction via the website
Very easy transaction via the website, confirmed within the hour plus very competitive pricing.
May 11, 2024
Unprompted review
My experience was excellent
My experience was excellent. I ordered online at 9pm on Thursday and my patio set was ready for collection at 10am on Friday morning. The set was brought from the store on a pallet truck to my van in the car park and I was assisted in putting my purchase into it.
First class customer service.
May 10, 2024
Unprompted review
Better to buy second hand and cheaper
Picked up two LED hanging lights at around £125 each this morning using the “click and collect” service. Can’t believe the appalling state of the packaging, evidencing that *both* boxes and internal wrapping have been opened previously and very poorly put together again. Makes one very much regret dealing with this store and wishing we had just bought used items from someone who would, in all likelihood, have shown much more care and consideration. Can’t deal with this team again. Happy to share photographs if anyone interested.
May 4, 2024
Unprompted review
Reply from Homebase - Galwally
Hi George,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store to review further.
Thanks,
Team Homebase
Great customer service
Helpful staff efficiently dealt with an unavailable item in my click & collect order, refunding me the value of it.
One individual offered to remove a spider from my new plant pot for me, if I was scared of them. Excellent customer service 🙂
May 2, 2024
Unprompted review
Store manager Aaron was extremely…
Store manager Aaron was extremely helpful. Great customer service he helped me order the perfect bathroom suggesting alternatives and coming up with a perfect package. It was a pleasure to shop at homebase with Aaron’s assistance. Highly recommend five stars.
May 1, 2024
Unprompted review
Excellent employee
Jamie was quick, friendly, helpful, and informative. Made the experience excellent.
May 1, 2024
Unprompted review
Kitchen-refit
The kitchen design team were brilliant-their suggestions and advice on my kitchen project was excellent.At no stage was there a hard sell.The planning experience was stress free despite me changing my mind on handles and worktop on several occasions.A great team with a real love of the job providing an excellent service.
April 26, 2024
The woman behind the desk was having a…
The woman behind the desk was having a conversation with another colleague while she served a lady in front on me then continued on when I was being served! Also have a personality of a brick! There was no thanks from her at all! To busy with her conversation else where
April 26, 2024
Unprompted review
Reply from Homebase - Galwally
Hi Sam,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Excellent experience at Homebase.
We visited Homebase on Saturday 13th April
to buy a new T.V unit, we were met with excellent customer service by a staff member named Alain. He went above and beyond throughout the whole experience to help us with our purchase including taking it to our car. He was very friendly, warm and professional and made the whole experience very pleasant, I would recommend this store to anyone we were treated with care and respect.
April 13, 2024
Unprompted review
Quick delivery
Quick delivery. Good communication about my order and tracking it. Prompt, friendly, helpful service.
April 8, 2024
Unprompted review
Reply from Homebase - Galwally
Hi Andrew,
We’re sorry for any disappointment and would like to see how we can resolve this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Galwally was the best!!!
I visited the Galwally store (store 000674) for paint. I met Matthew and he was great. Very knowledgable and extremely helpful. Nothin was a bother to help me with. Chatted away and fave great advice. Alsp dealt with 2 other men too. David was one and another who mixed paint for me too. I have to say i really enjoyed my visits as I was treated sp well and they were all extremely helpful.
Most people only ever tell you when they have had a bad experience. I wanted to tell you how good the staff were.
April 4, 2024
Unprompted review
Could easily exchange a product
Could easily exchange a product . Customer Service Rep called Will was wonderfully helpful
March 25, 2024
Unprompted review
Will Ferris was extremely knowledgeable…
Will Ferris was extremely knowledgeable and helpful.
March 24, 2024
Unprompted review
Will was very helpful!
March 23, 2024
Unprompted review
Alain from galwally store customer…
Alain from galwally store customer service exceptional very helpful
March 21, 2024
Unprompted review
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