Homebase - Hamilton Reviews 255

TrustScore 4.5 out of 5

4.6

Unit 10, Palace Grounds Rd, ML3 6AD Hamilton, Strathclyde, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Bought flooring. Store went into liquidation and wasn’t able to return the unused packets. But store is still open ten months later!!!

Rated 5 out of 5 stars

Adam was fantastic, answering all questions and sending changes we were making very quickly. We changed our kitchen plan several times, which was no trouble for him, also following up with the new qu... See more

Rated 5 out of 5 stars

Adam in the Furniture/Units department helped us find the best match for what we wanted in Wardrobes, options and delivery and provided Autocad renders of the finished product. XPO delivered on time a... See more

Rated 5 out of 5 stars

I’m a regular customer to Homebase Hamilton and some of the staff and myself have got to recognise each other and remember each others names. They are all very helpful & knowledgeable whenever I’ve as... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Unit 10, Palace Grounds Rd, ML3 6AD, Hamilton, Strathclyde, United Kingdom

  • 0345 640 7592

4.6

Excellent

TrustScore 4.5 out of 5

255 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Adam was fantastic

Adam was fantastic, answering all questions and sending changes we were making very quickly. We changed our kitchen plan several times, which was no trouble for him, also following up with the new quotes. We were kept informed the whole time which was great as we were a distance away and couldn't just pop into store.

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

Ordering On Line

Having ordered online and attended at store I could have fetched the item quicker myself than the time I waited. I was informed my order was ready for collection, clearly not the case as I had to wait until a member of staff was available to collect from sales floor .. something I could have done myself.

November 8, 2024
Unprompted review
Homebase - Hamilton logo

Reply from Homebase - Hamilton

Hi Mr. Gillies,

We’re sorry to hear your click and collect experience wasn't as positive as we'd have hoped. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Good shelves

Bought shelves that were on clearance that would fit perfectly in a cupboard to make a little larder. They were a good price and the staff had them all ready for me to pick up at the desk.

October 30, 2024

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