Really helpful when what I needed wasn’t on display. Someone went to fetch it from the back. Also helpful pointing out a special offer that I happened to be interested in. Only removed one star becaus... See more
Location
Switch locationEddington Business Park, Eddington Way, CT6 5UJ Herne Bay, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Took some time to find the click and collect order on the system but eventually found it in store - otherwise friendly and helpful staff member so its more of a system process issue I guess
Didn't have everything I needed but Linda was brilliant
Quick efficient and friendly
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Herne Bay
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Eddington Business Park, Eddington Way, CT6 5UJ, Herne Bay, Kent, United Kingdom
- 0345 640 7571
4.9
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was served by Linda who I see often on…
Was served by Linda who I see often on the tills who’s always helpful and friendly
October 30, 2024
Unprompted review
Lyn was an amazing help
Lyn was an amazing help. An asset to homebase
October 30, 2024
Unprompted review
Linda at Herne bay Homebase
Linda served me. She is always friendly and efficient with nothing being too much trouble
October 30, 2024
Unprompted review
Thank you Linda - AND Homebase!
I was able to find what I wanted very easily after the lovely Linda pointed me in the right direction 😊
And to top it all not only did I get my goods at a reduced price but I got an extra item free thanks to Linda’s wonderful product knowledge! 👏👏👏
October 29, 2024
Unprompted review
great service
October 29, 2024
Unprompted review
Hi Linda was polite and helpful
Hi Linda was polite and helpful, offering items that we need.
October 29, 2024
Unprompted review
Linda from Homebase herne bay assistant…
Linda from Homebase herne bay assistant was very helpful polite and pleasant
October 29, 2024
Unprompted review
Linda was happy and cheerful very…
Linda was happy and cheerful very helpful thank you!
October 29, 2024
Unprompted review
Served by Linda
We go to homebase often and every time we are greeted by Linda with a smile. She is always very attentive, helpful and overall lovely! She is an asset to the team!
October 29, 2024
Unprompted review
Linda is Very polite and really helpful
Linda is Very polite and really helpful
October 29, 2024
Unprompted review
Lovely Lynn!
Server was really really helpful, had great advice and was cheery. Good old fashioned customer service!
October 27, 2024
Unprompted review
Easy ordering process and prompt
Easy ordering process and prompt, efficient and courteous staff.
October 28, 2024
Unprompted review
Linda was great happy face and had joke…
Linda was great happy face and had joke with her
October 27, 2024
Unprompted review
Linda,
A big thank you to Linda for her wonderful and very helpful service today at Homebase herne bay, I'm a very happy customer
October 27, 2024
Unprompted review
Got exactly what I needed and at…
Got exactly what I needed and at reduced prices.
October 27, 2024
Unprompted review
Great customer service!
Great customer service!
Linda was very attentive with a lovely friendly manner, providing good advice. Much appreciated
October 27, 2024
Unprompted review
Linda on the checkout is always smiling…
Linda on the checkout is always smiling and very helpful
October 27, 2024
Unprompted review
Linda was warm and welcoming and asked…
Linda was warm and welcoming and asked if I need anything else. A very pleasant encounter. She has served us several times and is always friendly and professional.
October 27, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.